Sorry, It's Discontinued: Retail Therapy for the Retail Community

Retail work is about far more than selling products. In this episode of Sorry, It’s Discontinued , Hilary explores the emotional and psychological toll retail workers often carry behind the scenes — from shoplifting, workplace violence, and safety concerns to burnout, anxiety, high turnover, and the pressure of constantly working in unpredictable environments. Hilary shares honest retail stories a...

In this episode of Sorry, It’s Discontinued,  Hilary dives into the reality of workplace culture in retail and the challenges employees and managers face behind the scenes. From sales goals and employee recognition to stock issues, team morale, and the pressure of retail meetings, Hilary shares honest insights into what it takes to keep a team motivated in high-pressure retail environments. The ep...

What happens when your favorite lipstick shade suddenly disappears? In this episode of Sorry, It’s Discontinued,  Hilary explores the emotional world of discontinued beauty products, luxury makeup culture, and the reality of working behind the beauty counter. From the historical “Lipstick Effect” to cult-favorite shades like M·A·C Cosmetics Fleshpot, Hilary shares why beauty lovers become so attac...

In this episode of Sorry, It’s Discontinued , Hilary sits down with professional makeup artist Rhonda Jackson to discuss her incredible journey through the beauty industry — from growing up in a small town in Wisconsin to building a career in luxury beauty, artistry, and entrepreneurship. Rhonda shares how her early exposure to creativity, dance, fashion, and glamour shaped her passion for beauty...

In this episode of Sorry, It’s Discontinued , Hilary sits down with Starr Alexander, known in the drag community as Aurora Starr, to discuss her journey from a small town in Louisiana to becoming a celebrated drag performer in New Orleans. Starr shares her early inspirations in beauty and makeup, her experiences growing into her authentic self, and the powerful role community and support played th...

In this episode of Sorry, It’s Discontinued , Hilary sits down with Oscar Lara to talk about his journey through the luxury beauty industry and how a childhood fascination with beauty, fashion, and artistry helped shape both his career and his authentic self. Oscar shares his experiences working with iconic beauty brands like Chanel, Laura Mercier, and Chantecaille, along with his current role as...

In this episode of Sorry, It’s Discontinued , Hilary sits down with Alexa Campbell to discuss her journey from her very first interview in retail to working in the world of loss prevention. Alexa shares behind-the-scenes insights into retail security, team dynamics, training, and the fast-paced reality of protecting stores while supporting employees and customers. She also opens up about memorable...

In this episode of Sorry, It’s Discontinued , Hilary sits down with makeup artist and beauty professional Jazmine Davon to talk about her journey from New York to Houston and her experiences working in the luxury beauty industry. Jazmine shares insights on building lasting client relationships, navigating the pressure of luxury retail, balancing work and personal life, and learning the importance...

In this episode of Sorry, It’s Discontinued , Hilary sits down with Philip Hannel to talk about his journey from Buffalo, New York, to Texas and his unique path through the retail, beauty, fashion, and design industries. Philip shares stories from his early days working at Macy's, studying millinery at Central Saint Martins, and eventually transitioning into the world of interior design. The...

In this episode of Sorry, It’s Discontinued , Hilary sits down with Kenneth Keung to discuss his journey from Hong Kong to the United States and how culture, fashion, art, and retail helped shape his personal and professional path. Kenneth shares stories about adapting to life in a new country, the impact of customer service and kindness in retail, and the importance of individuality and self-expr...

In this episode of Sorry, It’s Discontinued , Hilary sits down with Olga Reza to talk about her inspiring journey through the luxury beauty industry — from raising a family to building a career in luxury beauty and becoming a successful business manager for multiple beauty brands. Olga shares stories from her time working with brands like Chanel and La Prairie at Neiman Marcus, while discussing me...

In this episode of Sorry, It’s Discontinued , Hilary sits down with Cole Hoang to talk about his journey from moving to Houston from Vietnam at 16 years old to building a career in culinary arts, fragrance, hospitality, and retail. Cole shares his experiences attending culinary school, working with renowned chefs, navigating burnout in both the restaurant and retail industries, and learning the im...

In this episode of Sorry, It’s Discontinued , Hilary sits down with makeup artist Jailyne Garza to talk about her journey into the beauty industry — from early makeup memories and prom appointments to working in luxury beauty retail. They discuss creativity, confidence, self-expression through makeup, the pressure behind the counter, and the nostalgia of discontinued beauty favorites we still miss...

Trailer 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you...