Brooke Sellas

Social Media CX Podcast

Business EN ↓ 80 episodes

Social media is no longer just a marketing channel. It’s where customer experience happens in real time. Every unanswered comment, frustrated DM, online review, and viral customer interaction shapes how people trust your brand—and whether they stay loyal to it. Hosted by Brooke Sellas, CEO of B Squared Media, the Social Media CX Podcast explores how modern brands use social media to improve customer experience, strengthen retention, protect brand reputation, and build lasting customer loyalty. Through solo episodes, expert conversations, and real-world case studies, Brooke breaks down the stra...

Author

Brooke Sellas

Episodes

How to Navigate Negative Comments on Social Media - Care Chat 29.01.2025 34:25

Are you ready to master social media customer experience? My online course, Mastering Social Media CX , gives you a step-by-step blueprint to turn conversations into conversions.  Podcast listeners get 60% off with code SMCX for a limited time. ---- If your brand has a strategy to either hide negative comments on social media (or worse delete them!). Then I would like to offer you a different...

The 30-3 Rule: Capturing and Keeping Attention in Social Care 22.01.2025 10:25

Want to turn casual connections into raving fans? My Lost to Loyal Newsletter is your go-to guide for mastering social media care and creating unforgettable customer experiences. Every month I'll send you actionable tips, proven strategies, and the latest trends straight to your inbox. Don't just guess, know what works. Sign up now at bsquared.media/newsletter and let's build loyalty together. --...

Why 'Tell Me More' Is the Ultimate Social Care Power Move 15.01.2025 7:23

Ritz-Carlton Secrets: Bart Berkey’s Luxury CX Tips to Transform Your Social Media Game 08.01.2025 31:05

Welcome to the Social Media CX Podcast 30.12.2024 1:27

Take your social care to the next level by joining our SMCX VIP List ! ---- Where social media meets customer experience! Hosted by Brooke Sellas, CEO of B Squared Media and a leading voice in social care, this podcast explores the untapped power of using social media to create unforgettable customer experiences. Each week, Brooke dives into real-world strategies, industry trends, and actionable i...