Smooth Operator Podcast

Culture is an increasingly important part of how we interact with one another in a work environment and having the right culture can be a big difference maker for you and the organization. We’ve be able to see that our internal culture has literally saved our asses several times when doing difficult projects and trying to survive the busiest of times. And while this is very much led by the CEO of...

How often do you meet with your team members in a 1-1 environment? If this isn’t yet part of your communication structure with the team, I would really, really recommend that you reconsider and work to implement this as soon as possible. 1-1 calls allow for a more personal touch. For you to get feedback in addition to receive feedback from your team. To build rapport and allow for more transparenc...

If there’s one thing that we’re not lacking in these days, it’s ways to communication with one another. Most, myself included, find ourselves constantly connected to one never-ending stream of information that we need to quickly decipher and digest before we’re able to move on with our lives. The positive is that this has enabled us to build completely remote companies, stay in sync with another,...

Sometimes, you just need to go “all in” That’s where I’ve been the last several weeks. We had simultaneous projects all coming to fruition at the same time which all required a ton of my attention. It was a tough period. And yet I feel like I’m coming out of it a little better than I have in the past. Some things that I’ve added into my routine have been a tremendous benefit to giving me the stren...

We've talked about how to identify and prioritize tasks to offload to other team members to free yourself up for emerging tasks to move the company forward. If you’ve followed that, then you’ve already seen a couple of opportunities to offload one or more of your tasks to other team members. However, before you pull the trigger on that, there’s a big pitfall that you need to be aware of which can...

As you progress in Operations, eventually the time will come when you need to clear some of the tasks that you used to do off your desk to make way for emerging tasks and projects. It’s a natural evolution and something that tends to make most of us uncomfortable at even the prospect of handing over some of our tasks to someone else. By following a process you'll be the best positioned to do this...

Of all the things that are the most uncomfortable for me in the world, silence was near the top of the list. I hated when things were silent and filled my life with noise at almost all times. And then I discovered the power of the The Silence and the massive impact it can have in my own life. Discover the sound of silence! Learn more in this episode. Learn more at   https://www.adamliette.com...

Most of what you and your team are doing within the business are repeatable and predictable tasks. These recurring tasks are what really makes the company run with your current obligations, serving the customers that you already have or the routines that have to be done to maintain your business. It can be easy to lose track of the commitments and time obligations that are baked into what your tea...

When you’re running a business, the big projects are exciting and they inspire the team into action. It’s what tends to occupy most of our time in Operations and some of the most inspiring work that we’re able to do. But most of your team and the team time is actually spent on all the recurring, day-to-day operational tasks that are required to keep the business running. In fact, while we’re off i...

We are pre-positioned to love storytelling. We enjoy the triumph and drama of a good story. Stories compel us and bring a level of understanding and commitment that can’t be achieved through simple words. Stories have the ability to motivate and inspire your team to dig deeper and reach higher when times are tough or difficult. And when we take the time to go over the stories from our own lives, I...

Like it or not, we are always being judged. Our team members and others are looking to us for motivation, inspiration, assurances, or even something as simple as acknowledging them during a call. I’ve found that it’s best to not leave things up to chance. Having a plan and a process for getting ready for a call is a critical part of my day and something that I know has a direct result in my abilit...

Things have changed an awful lot since the world first went on lockdown and Zoom became a household name. Prior to that, I can remember having to train our members on how to use Zoom and even educate them on some of the basic features. Since then, it’s become a regular thing in normal life. It’s become very informal in certain ways and increasingly hard to take people seriously when they appear on...

No matter how big your team is, establishing predictable communications with them is imperative to maintaining cohesion, building relationships, and moving forward in your business.  But it’s not as easy with a remote team, is it?  Learn now I was able to incorporate a quick and easy daily update to my remote team that gets us on the same page and in momentum throughout the week. Learn m...

Put any group of operators in a room together and ask the question “what’s the best task-management system for keeping your team working together” and you’ll get a number of different answers Task-management systems are a bit like a favorite kind of music - everyone has their own and will defend what they prefer to no end. What’s more important is how you’re using these systems. Learn more at http...

Meet Adam Liette. Director of Operations for a 7-figure online business and 8 year Army Special Operations veteran. In this episode, Adam takes you into what it really means to be an Operator and how to employ operator tactics into your business. Learn more at   https://www.adamliette.com Discover the 5 secrets to run your business like a Special Operator:   https://www.adamliette.c...