Mike Hernandez

Smoke Break - Sales Associates

Business EN ↓ 30 episodes

"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!

Author

Mike Hernandez

Episodes

Episode 5: Smart Selling Techniques for Success 02.02.2025 4:40

Smoke Break - Episode 5: Smart Selling Techniques for Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical selling techniques that help you better serve customers while increasing sales. Learn how to transform basic transactions into valuable customer interactions that benefit everyone. Episode Overview Master essential sales skills: Reading customer needs Making hel...

Episode 4: Mastering Your Product Knowledge 19.01.2025 4:37

Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for building your product expertise and using it to create better customer experiences. Learn how to transform basic transactions into valuable customer interactions through deep product knowledge. Episode Overview Learn essential skills for: Building comprehensive product knowledge Using expertise to enhance cu...

Episode 3: Mastering Advanced Customer Service Techniques 12.01.2025 5:04

Join host Mike Hernandez as he shares proven strategies for creating and maintaining exceptional customer service standards in your convenience store. Learn how to train your team in advanced service techniques that will set your store apart from the competition. Episode Overview Master essential aspects of customer service leadership: Training staff in customer reading techniques Implementing eff...

Episode 2: Making the Most of Your Convenience Store Career 05.01.2025 5:13

Smoke Break - Episode 2: Making the Most of Your Convenience Store Career Episode Duration: 8 minutes Join host Mike Hernandez as he unveils the hidden advantages of convenience store work and transforms your perspective from "just a job" to a powerful career launchpad. Learn how to leverage flexible scheduling, develop transferable life skills, thrive in fast-paced environments, and build meaning...

Episode 1: Welcome to Convenience Store Operations 29.12.2024 6:01

Smoke Break - Episode 1: Welcome to Convenience Store Operations Episode Duration: 8 minutes Join host Mike Hernandez as he welcomes sales associates to the convenience store industry and reveals what makes these essential businesses the unsung heroes of modern life. Learn foundational customer service techniques, practical tips for handling common scenarios, and how your role creates community co...