Mike Hernandez

Smoke Break - Assistant Managers

Business EN ↓ 30 episodes

"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.

Author

Mike Hernandez

Episodes

Episode 5: Preventing Inventory Shrinkage 02.02.2025 5:43

Smoke Break - Episode 5: Mastering Inventory Shrinkage Prevention Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for preventing inventory shrinkage in your convenience store. Learn how to identify, prevent, and address the four main sources of shrinkage while leading your team effectively. Episode Overview Master key areas of shrinkage prevention: External t...

Episode 4: Cash Management and Register Operations 19.01.2025 6:04

Episode 4: Mastering Cash Management and Register Operations Episode Duration: 8 minutes Join host Mike Hernandez for essential insights on effective cash handling and register management. Learn how to establish robust procedures and lead your team in maintaining financial accuracy and security. Episode Overview Master critical aspects of financial management: Cash handling procedures Register ope...

Episode 3: Inventory Management and Career Growth 12.01.2025 6:49

Episode Duration: 8 minutes Join host Mike Hernandez as he explores two critical aspects of convenience store ownership: implementing effective inventory management systems and strategically growing your business. Learn practical approaches to maximize profitability while planning for expansion. Episode Overview Master essential aspects of store ownership: Creating efficient inventory management s...

Episode 2: The Art of Customer Service and Team Management 05.01.2025 6:18

Smoke Break - Episode 2: The Art of Customer Service and Team Management Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential insights for convenience store assistant managers on mastering the dual challenges of customer service excellence and effective team management. Episode Highlights This episode unpacks two critical aspects of assistant management: Advanced customer se...

Episode 1: Mastering Convenience Store Operations 29.12.2024 5:15

Smoke Break - Episode 1: Mastering Convenience Store Operations Episode Duration: 8 minutes Join host Mike Hernandez as he introduces the fundamentals of convenience store operations and your critical role as an assistant manager. Learn essential store layout strategies, effective problem-solving techniques for common challenges like staffing shortages and inventory discrepancies, and how to creat...