SMB Community Podcast

Host Karl speaks with Anne Hall. Anne Hall is the owner and founder of ITagree – The Agreement Lifeguard, providing legal agreements-as-a-service globally. Anne recognized just how much IT companies struggled with customer agreements so she decided to put her 25 years' experience as an IT lawyer in New Zealand to use in an innovative way, establishing ITagree in 2016. ITagree provides access to th...

Host Karl speaks with Donna Turgeon. In her role as head of channel, Donna will lead Infosec's channel sales team and indirect go-to-market strategy, operations and revenue globally. Donna brings 30 years' experience driving indirect and direct revenue, ensuring customer success, delivering global GTM programs, leading corporate Channel and Distribution strategy, recruiting and onboarding business...

Host Karl speaks with Dave Charest. Dave Charest is Director of Small Business Success at Constant Contact, the online marketing leader trusted by millions of small businesses. In his role, Dave acts as an educator and an advocate for small business leaders, marketing professionals, and nonprofits by providing them with practical marketing advice that can help them achieve their goals. He is a dyn...

Host Karl chats with Brian Laufer. Brian Laufer is the Vice President of QuoteWerks. With a background in IT consulting, software development, and government contracting, he works to ensure business owners and sales professionals have the tools they need to obtain their goals. Brian makes this happen through educating the community and by facilitating seamless integrations between distributors, CR...

Frank Vitagliano has served as the GTDC's chief executive officer since April 2019. His focus is on strengthening partnerships between members and vendors by addressing industry-wide issues and opportunities related to the integral role of distribution in the IT channel. In his career, Frank has consistently been recognized as a leader in the IT industry. He was inducted into the IT Hall of Fame i...

Host Karl chats with Jonathan Seelig. Jonathan Seelig is the Executive Chairman and Chief Evangelist of Ridge. He co-founded Ridge with the goal of building highly distributed cloud infrastructure, thereby enabling users to deploy cloud native applications on any infrastructure and in any location. He previously co-founded Akamai, the world's first and largest CDN. Jonathan has worked on distribut...

In this edition of SMBCP, Host Karl catches up with Jadon and Erin of Bitdefender on the latest of Modern Security Operations. Learn the differences between EDR, XDR, and MDR as we delve into why detection and response services are necassary for your business. Erin has been in the technology industry for over a decade, beginning in Public and Analyst Relations before transitioning to her true pass...

Host James chats with Daniel Wang of MSPbots. Daniel Wang is a seasoned MSP owner, and CEO of MSPbots, a software platform that uses dashboards, and bots to help MSP automate the business process, and help manage, and train employees. MSPbots has the best dashboard software for MSP, easily creating MicroTraining bots to alert employees, and providing real-time Microtraining based on KPI changes, a...

Host Karl speaks with Robert Scott of Scott & Scott LLP. Robert Scott represents mid-market and large enterprise companies in software license transactions and disputes with major software publishers such as Adobe, IBM, Microsoft, Oracle and SAP. He has defended over 250 software audit matters initiated by software piracy trade groups such as the BSA and SIIA. He is counsel to some of the world's...

Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the team in creating partnerships that enhance and secure digital identities. He has been working in venture-backed startups across security, integration, and DevOps for the last decade. JumpCloud offers a directory platform, specifically for SMBs and M...

In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender's GravityZone XDR (extended detection and response). Find out what GravityZone XDR can do for your MSP business. Robert Sawyer is the director of product marketing for cloud workload security and managed detection and response at Bitdefender. Prior to Bitdefender, he led product marketing for...

Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services Sector. ITSPC's goal is to provide a membership-based approach to industry standardization that helps IT Service Providers align to a common standard of service delivery curated by industry peers. And like other professional bodies ITSPC felt the ne...

Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inhibit successful customer service. In this exclusive interview, Host Karl spoke with Bitdefender's Erin Meyers and Jadon Montero in response to these growing issues and how MDR Foundations l...

Host James chats with Angela Schroeder. Angela is an entrepreneur, author, speaker, coach, connector, and life-long learner. Angela is passionate about empowering people to live courageously and developing phenomenal cultures and teams. With over 25 years of experience in launching and growing businesses, record-breaking sales, leading highly successful teams, and developing phenomenal cultures, A...

Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender. Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella. At Bitdefender, he manages Global Cloud Markets & Managed Service Providers (MSP) working directly with the Remote Monitoring & Management (RMM) Platforms and Cloud & Distribution Marketplaces. Prior to Bitd...

Host Karl chats with Eveline of airSlate. airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in no-code document workflow automation, eSignature services, and document management. Eveline leads special projects at airSlate, including partner programs for MSPs as well as the airSlate Academy with a mission to educate and empower a community of p...

Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby's first podcast with us here: https://www.smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/ On today's show, Toby and Karl delve into the latest in cybersecu...

Host Karl speaks with Frank Raimondi of IGI Cyberlabs. Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that delivers complete visibility of your network, real-time discovery of devices, and prioritization of security gaps (vulnerabilities). Recent and past consulting clients include start-ups and established companies, including among others: Intel, ECS, Comp...

Host Karl chats with Owen McGab Enaohwo. Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. On this episode, we discuss the following: - Tired of being the Bottleneck in your business? How to...

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed. D. started her career in Customer Success with the toughest customers of all - high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading Ed Tech company - and now to co-founder and CEO of Lifecycle Insights - a v...

Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex solutions to building and leading technology organizations. His experience leading teams in software development, cloud engineering, and IT architecture, combined with his passion for automation has led Jeff to found Simeon Cloud, the leading Microso...

Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a successful marketing plan; created a knowledge base; and built a support and sales department. Heather recently became the Vice President of the Nati...

Host Karl speaks with Gil Cargill of Cargill Consulting. Today we discuss coaching and consulting in Sales Process Managment. "The sales function of an IT company must provide predictable NEW revenue. The owner who masters sales management is the owner that will continue to flourish." - Gil Cargill Resources and links: www.salesmanagementmastery.com Sponsor Memo: AgileBlue AgileBlue is a 24/7 SOC,...

Host Karl interviewed Susanne Tedrick. Susanne is a Cloud Infrastructure Specialist for Azure. She's also a published author, and President of CompTIA's Advancing Tech Talent and Diversity executive council. The conversation covers all of those topics: Susanne's book (Advancing Women in Tech), diversity in the IT workspace, an right-sizing Azure cloud services. Susanne's speciality at Microsoft is...

Host James speaks to Alex Farling on the QBR Process. As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds of MSPs to help them automate the QBR process and deliver actionable information to their clients. Resources and links: https://lifecycleinsights.io https://www.linkedin.com/in/alexjfarling/ Sponsor Memo: Acronis Are you still relying on a frustrating...