SMB Community Podcast

1.) The MSP Question of The Week - Do you have an entry level MSP offering? This week, James Kernan and Amy Babinchak sit down to discuss entry level MSP offerings. Does your company offer one? Hear James and Amy speak about the benefits and drawbacks that an entry-level MSP offering can have on your business. --- 2.) Notes on the News Discussion on Olympics: Athletics abilities Media giant TikTok...

Host James Kernan sits down with Kevin Lancaster and Matt Solomon of Channel Program, a platform designed to unify the IT Channel industry. Kevin Lancaster and Matt Solomon are the co-founders of Channel Program, a platform designed to unify the IT Channel industry. Kevin Lancaster has a strong background in the channel technology space. He previously served as the CEO of ID Agent, a cybersecurity...

Host Karl got together with Jamie Levy, Director of Adversary Tactics from Huntress. Jamie is also a longtime researcher, developer and board member of the Volatility Foundation. She has worked over 15 years in the digital forensics industry, conducting investigations as well as building out software solutions. We got together to discuss the Huntress 2024 Threat Report. Download here: https://www....

Host James Kernan sits down with Baxter Lanius to discuss automating customer payments using the software tool, Alternative Payments. At Alternative Payments, their mission is to lower the barrier and make smarter payments accessible to one and all. More in-depth, Alternative Payments provides offline businesses the opportunity to participate in online transactions - enabling merchants to accept c...

Host James Kernan sits down with Dustin Puryear to discuss sales and marketing for MSP's. Dustin Puryear is indeed a prominent figure in the tech world. As the founder of Puryear IT, he leads a team dedicated to leveraging technology to enhance business operations. His expertise is widely recognized, with contributions to well-known publications like Windows Magazine and CIO.com. Additionally, he'...

Host James Kernan sits down with Larry Garcia to discuss the EOS compatible and reporting collaboration tool known as Strety. Larry Garcia is the co-founder of Strety, a company that provides a Business Operating System Software (BOSS) designed to help companies improve their operational efficiency. Strety focuses on key performance indicators (KPIs), goal setting, and project management. Garcia h...

Hosts James Kernan and Amy Babinchak kick off this week's episode with topics regarding project quotes, the Olympics, and an exclusive interview with Larry Garcia, founder of Strety. 1.) MSP Question of the Week: Should you quote hourly or fixed-fee for projects? Hosts James Kernan and Amy Babinchak sit down and discuss the different strategies to pricing as it relates to scalable projects for cli...

Host James Kernan sits down with Jason Miller, founder and CEO of BitLyft Cybersecurity, for an exclusive interview. As the founder, Jason has dedicated his 20-year IT career, including co-founding SaaS pioneer Reviora, to removing cybersecurity barriers for mid-sized enterprises. Establishing BitLyft in 2016, Jason set out to unburden security teams with innovative, approachable, and affordable s...

1.) The MSP Question of The Week - How did Crowdstrike affect you? This week, James Kernan sits down with Charlene Ignacio, CEO of Fornix Marketing. James addresses the security concern, "Isn't Security 101 eliminating the single point of failure? ". Listen as James and Charlene discuss the aftermath of the Crowdstrike outage. --- 2. ) Notes on the News Reuters article: https://www.reuters.com/tec...

1.) Interview with Mandy Teply of the Fit Method. Hear how health and fitnes in the workplace can help with motivation and productivity. --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind Use "EARLYBIRD" as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter! Sign...

1.) Interview with Rob Scott, co-founder of Monjur Contracts-as-a-service legal solutions --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind Use "EARLYBIRD" as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-busi...

1.) The MSP Question of The Week Where do you draw the line with Cyber Security? --- 2.) Notes On The News We talk: Cyber Security Insurance Rates and June's Auto Dealership Hack. Reuters Article: https://www.reuters.com/technology/cybersecurity/cyber-insurance-rates-fall-businesses-improve-security-report-says-2024-06-30/ --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27...

1.) The MSP Question of The Week When is the best time to sell your MSP? --- 2.) Notes On The News We talk: June's Auto Dealership Hack and Pax8 Beyond Event. --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind Use "EARLYBIRD" as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's we...

1.) The MSP Question of The Week How do you deal with partner conflict? We discuss the "Four R's" of conflict resolution: Recognize, Reflect, Respond, and Resolve. --- 2.) Notes on The News Apple AI rollout and Cybersecurity! Is your MSP adapting with the times? --- 3.) Five Minutes With A Smart Person: Rob Scott Host James sits down with Rob Scott of Monjur, a Legal Service for MSPs. Learn more:...

Host James sits down with Louis Erickson and Sam Blowes of Bit-Wizards for an exclusive interview. Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards–an award winning IT services provider based in Florida. Louis is a serial entrepreneur that has built and grown several technology companies and departments, starting with Bit-Wizards' Custo...

1.) Notes On The News Cybersecurity, AI, and now...M&A? We discuss our opinion on the next new hot topic of the techworld. Also, Microsoft now backpedaling due to backlash on RECALL. Finally, Ken Patterson leaves PAX8 and now is heading to TODYL. --- 2.) The MSP Question of The Day How do you track vendor subscriptions? --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th h...

Host Karl attended the ChannelPro Live event in Columbus, Ohio. He interviewed two folks who are doing some cool things. Wayne Small from Australia is retooling himself and his business to take a new approach to the Virtual CISO Role. Rather than just take a few vendor-focus courses, or training based on a standardized checklist, Wayne is working through a master's degree program in security that...

1.) MSP Question of The Week Employee Compenstion--How much is too much or too little? --- 2.) Notes on The News Amy blog article – Financial Crimes Enforcement Network article Linkedin: https://nsitsp.org/news/financial-crimes-enforcement-network/ --- 3. Strategies for Local Businesses in Local Market Tip and tricks for Local Businesses looking to network in their local market. We also talk the p...

1.) MSP Question of The Week How do you hold employees accountable for subpar performance? --- 2.) James at SMB Techfest James kicked off the first session on the main stage by sharing how EOS can help your business scale. --- 3.) Notes on The News Solar Flares / Auroras – will it cause disruptions to communications? Cyberattack force major US health care network to divert ambulances from hospital...

1.) The MSP Question of The Week How do you buy another MSP with no money down? --- 2.) Notes on The News Kaseya 365 subscription debuts at $3.99! https://www.channele2e.com/news/kaseya-365-subscription-debuts-at-3-99 Major Leadership Changes at PAX8, CEO steps aside... Pax8 has named Scott Chasin as CEO, effective immediately, replacing founder John Street in the role, the company announced. Fina...

Host Karl Palachuk interviews Wes Hutcherson and Stuart Ashenbrenner from Huntress on the challenges and (and victories) of securing macOS endpoints. As you know, MacOS represents a growing percentage of the business device operating system market, outperforming both Linux and ChromeOS. Since this is going to be a growing portion of the endpoints you support, it's good to know how you're doing to...

1.) MSP Question of the Week Should you ban Non-compete Agreements? --- 2.) Notes on The News Big Tech firms lost its dream status due to layoffs and instability: https://www.cnbc.com/2024/04/28/how-working-for-big-tech-lost-dream-job-status.html --- 3.) Five Minutes with A Smart Person - Bit-Wizards Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at...

1.) MSP Question of The Week Which do you prefer: iPhone or Android? Is there a clear winner? --- 2.) Notes on The News What are the current TOP Password Managers? https://www.tomsguide.com/us/best-password-managers,review-3785.html "Big Tech" censoring content...and other clickbait-y titles. https://edition.cnn.com/2024/04/09/tech/meta-social-media-nightcap/index.html There are only two weeks lef...

1.) The MSP Question of The Week Should you charge for onsite travel? And what's best--Price per seat or per device? --- 2.) Notes on The News The FBI is warning consumers against using public phone charging stations in order to avoid exposing their devices to malicious software... ...Apple loses top phonemaker spot to Samsung as iPhone shipments drop! "Apple's smartphone shipments dropped about 1...

Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive through email. Karl and Dima introduce you do the ar...