Slight Reliability

Send us Fan Mail In this episode I discuss the concept behind continuous delivery and share the ideas we've been exploring at IAG. The book I mentioned is The Toyota Way: https://www.amazon.com/Toyota-Way-Second-Management-Manufacturer/dp/1260468518  You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free f...

Send us Fan Mail In this episode I have a chat with Bangser about the transition from testing to SRE, the barriers thrown in front of testers (which SREs don't tend to face), being humble to be let in the door, and *much* more. You can find Abby on LinkedIn: https://www.linkedin.com/in/abbybangser/ The book she mentioned was Infrastructure as Code by Kief Morris https://www.thoughtworks.com/i...

Send us Fan Mail In this episode I share the story of Grafana Central, an observability platform that we've been standing up at IAG. You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC Outro: https://uppbeat.io/...

Send us Fan Mail In this episode I share a talk I did earlier in the year as part of the Grafana User Group APAC. I share our experiences attempting to implement SLOs at IAG, and our reliability benchmarking work which is a great way to get started if SRE is brand new to your organisation. You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_...

Send us Fan Mail In this episode I share experiences and ideas about Kubernetes, and what I learned from speaking to Ruben Hakopiean from Kubevious. I'd like to give a huge shout out to Ruben. Many of the topics and ideas discussed come straight from what was discussed in the interview we recorded (but were unable to publish due to audio issues). You can find Ruben on LinkedIn: https://www.li...

Send us Fan Mail In this episode I have a chat with Joey Hendricks about running performance tests in production. You can find Joey on LinkedIn: https://www.linkedin.com/in/joey-hendricks/ And GitHub: https://github.com/JoeyHendricks You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro:...

Send us Fan Mail In this episode I share my takeaways from the NZ DevOps Summit held in Auckland. This was the first in-person event I had attended in three years. You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC...

Send us Fan Mail In this episode I have a chat with Chris Evans from incident.io about using incidents to lift the lid on an organisation, how aiming for zero incidents can stall an organisation, how tracking MTTR is unhelpful, and much more. You can find Chris on LinkedIn: https://www.linkedin.com/in/evnsio/ Here are the resources Chris mentioned... The practical guide to incident management: htt...

Send us Fan Mail In this episode I have a chat with Ganesh Datta, CTO and co-founder of Cortex.io. In this episode we discuss the human challenges of microservices, gamifying reliability, connecting business outcomes with SRE work, and much more. You can find Ganesh on LinkedIn: https://www.linkedin.com/in/gsdatta/ You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter...

Send us Fan Mail In this episode I have a chat with Sebastian Vietz, an SRE lead based in Canada who has been leading the implementation of SRE across different teams and organisations for eight years. In this episode we discuss SLO adoption, SRE going mainstream, virtual teams, and many other topics. You can find Sebastian on LinkedIn: https://www.linkedin.com/in/sebastianvietz/ You can find me o...

Send us Fan Mail In this episode I discuss potential pre-requisites that are ideally in place before attempting to adopt SLOs. You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC Outro: https://uppbeat.io/t/mountaine...

Send us Fan Mail In this episode I share my updated thinking on SLOs and an "ah-ha!" moment I had. You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC Outro: https://uppbeat.io/t/mountaineer/voyager License...

Send us Fan Mail What is latency and how does it relate to customer experience? Where do you measure it? Why do the metrics we choose to capture matter? You can find me on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC Outro: http...

Send us Fan Mail When it comes to reliability SLO's and NFR's are both *somewhat* related in that they allow us to describe the level of service we want to provide our customers. So how do they match up head to head? You can find me on: LinkedIn: https://www.linkedin.com/in/stephento ... Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro: https://upp...

Send us Fan Mail What is an error? Where do you measure errors? How do they relate to SLO's and error budgets? You can find me on: LinkedIn: https://www.linkedin.com/in/stephento ... Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC Outro: https://uppbeat.io/t/mountaineer/voyager Lice...

Send us Fan Mail In this episode we discuss the observability concept of a 'single pane of glass' view, and I share my experience implementing one. You can find me on: LinkedIn: https://www.linkedin.com/in/stephento ... Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!). Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC Outro: htt...

Send us Fan Mail In this episode I share my thoughts from SLOconf, a conference all about Service Level Objectives (SLO's). You can find all the talks (actually 60 of them!) from SLOconf here: https://www.youtube.com/watch?v=pgZm2Bp2-AQ&list=PLLNq9CBV7AFwkXvYmjPPIQlRDVwTmacEK You can find me on: LinkedIn: https://www.linkedin.com/in/stephento... Twitter: https://twitter.com/the_kiwi_sre M...

Send us Fan Mail In this episode I provide three more (p)re-reactions to upcoming sessions at o11yfest 2022 (a conference all about observability). The talks I cover are: "Obserability driven development" by Jessica Kerr "Return on investment driven observability" by Michael Hausenblas "How the OpenTelemetry Collector puts you in the driver seat" by Alex Boten I am al...

Send us Fan Mail In this episode I provide a (p)re-reaction to three of the talks that will be included in the upcoming 2022 o11yfest conference (a conference all about observability). The talks I cover are: "Where the heck are my spans?" by Reese Lee "Confidence in chaos" by Narmatha Bala "Is MTTR still relevant in a modern, cloud native world?" by Martin Mao I am al...

Send us Fan Mail How do you measure the availability of your services? What metric do you pick? What layer of the solution do you track it from? My colleague Gwen and I are sharing our SLO definition workshop experience at SLOconf from May 9th to 12th: https://www.sloconf.com/ You can also watch my talk on Bad Observability at o11yfest from May 9th to the 12th: https://o11yfest.org/ You can find m...

Send us Fan Mail In the episode I share our team's experience defining SLO's, and how we experimented and pivoted to achieve better outcomes. As discussed in the episode, if you would like to hear (and see) more about our SLO workshop, my colleague Gwen and I are speaking at SLOconf from May 9th to 12th: https://www.sloconf.com/ You can find me on: LinkedIn: https://www.linkedin.com/in/s...

Send us Fan Mail What are even more antipatterns to avoid in monitoring, alerting, tracing, and logging? Shout out to James Pulley for his contribution to this episode. James is one of the world's leading experts on performance engineering and can be found on LinkedIn here: https://www.linkedin.com/in/jameslpulley3/ I will be presenting about Bad Observability at o11yfest from May 9th to the...

Send us Fan Mail What are some more antipatterns to avoid in monitoring, alerting, tracing, and logging? Shout out to Raguraman Balasubramanian (https://www.linkedin.com/in/raguraman-balasubramanian-070150108/) for his contribution to this episode. You can find me on: LinkedIn: https://www.linkedin.com/in/stephento... Twitter: https://twitter.com/the_kiwi_sre Music from Uppbeat (free for Creators!...

Send us Fan Mail What are some antipatterns to avoid in monitoring, alerting, tracing, and logging? Music from Uppbeat (free for Creators!).  Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC Outro: https://uppbeat.io/t/mountaineer/voyager License code: 5C0VMTUOULFSRSTM

Send us Fan Mail What is SRE *really* about? How did it start? What do I *want* it to be? What is it being implemented as in the industry? Music from Uppbeat (free for Creators!).  Intro: https://uppbeat.io/t/sensho/good-times License code: QBXDSEGNJZY9DDIC Outro: https://uppbeat.io/t/mountaineer/voyager License code: 5C0VMTUOULFSRSTM