Rubber Cheese
Skip the Queue
Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful. This podcast is brought to you by Merac. We're here to help attractions unlock growth with innovative solutions, expert insights, and customer-first strategies.
Author
Rubber Cheese
Category
Podcast website
Latest episode
Jul 8, 2026
Where to listen?
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Episodes
Managing demand when your tourist attraction is free to attend. Alastair Barber, Marketing and Communications Manager at National Parks. 12.08.2020 27:52
Skip the Queue is brought to you by Rubber Cheese , a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson , MD of Rubber Cheese. Download our free ebook The Ultimate Guide to Doubling Your Visitor Numbers If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by s...
What can attractions can learn from the Covid-19 situation. With Charles Read, Managing Director of Blooloop. 07.08.2020 27:25
Skip the Queue is brought to you by Rubber Cheese , a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson , MD of Rubber Cheese. Download our free ebook The Ultimate Guide to Doubling Your Visitor Numbers If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by s...
Digital marketing for attractions and what lies ahead post opening. With Johnny Lyle 05.08.2020 33:52
Skip the Queue is brought to you by Rubber Cheese , a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson , MD of Rubber Cheese. Download our free ebook The Ultimate Guide to Doubling Your Visitor Numbers If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by s...
Marketing approach for attractions during a time of capped capacity. With Jules Ozbek. 31.07.2020 32:11
Skip the Queue is brought to you by Rubber Cheese , a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson , MD of Rubber Cheese. Download our free ebook The Ultimate Guide to Doubling Your Visitor Numbers If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by s...
The legendary Disney customer service. With Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort 29.07.2020 28:44
Skip the Queue is brought to you by Rubber Cheese , a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson , MD of Rubber Cheese. Download our free ebook The Ultimate Guide to Doubling Your Visitor Numbers If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by s...
The future of the experience economy in a post-COVID world. With Ben Thompson 24.07.2020 36:36
Skip the Queue is brought to you by Rubber Cheese , a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson , MD of Rubber Cheese. Download our free ebook The Ultimate Guide to Doubling Your Visitor Numbers If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by s...
How to build ‘digital things’ for GLAMs without a huge budget. With John Sear 09.04.2020 55:20
The hunger for immersive experiences is stronger than it’s ever been. For this episode of the podcast, we speak to one of the pioneers of this trend, John Sear . John describes himself as a Game Designer & Software Developer, Runner of Workshops and Maker of game-like things for public spaces like Museums, Galleries & Festivals. One of his most impressive projects includes a 500 player, feature-le...
Creating connections in cultural organisations. With Marge Ainsley 03.04.2020 49:26
Today’s podcast guest has spent the last 12 years helping a vast range of museums, galleries, libraries and theatres to understand their audiences and develop insight. She was previously voted one of the top 50 freelancers in the UK, is a IPSE Ambassador of the Year Finalist and also helps to run the Museum Freelance Network. It’s safe to say that Marge Ainsley’s insight in bringing audiences and...
Visitors are dead, long live the players! With Alex Book 14.02.2020 49:04
We're leaping into the future with today's podcast guest - talking to Alex Book, the Chief Operating Officer at Arcade . Arcade specialise in using augmented reality (AR) to help visitor attractions engage their audiences more meaningfully. They're experts at creating immersive experiences designed to guide, educate, entertain and, most importantly, connect us more to the world and each other. Ale...
Castle Howard’s love story with China - as told by Abbigail Ollive 31.01.2020 46:39
Castle Howard is a stunning stately home in rural North Yorkshire, designed by Sir John Vanbrugh back in 1699 for the third Earl of Carlisle. Since the 50s, Castle Howard has been a visitor attraction, welcoming around 300,000 visitors a year. In todays podcast, we’ll hear from Abbigail Ollive , Head of Marketing as she shares with us a beautiful story, of how China fell in love with the Castle, a...
Priceless business strategy tips from the 'Millionaire Clown' - James Sinclair 17.01.2020 42:36
Today’s guest started his career at just 15 years old - since then, he’s gone on to build a thriving entertainment business, consisting of indoor leisure units, laser arenas, day nurseries, plus a 50-acre farm attraction, water park and web-based soft toy business! We’re talking to the multi-talented and hugely successful James Sinclair - otherwise known as “Jimbo the Partyman”. His hard work and...
The science of creating an incredible visitor experience with Andy White 30.10.2019 41:24
Andy White is the king of “Themed Experiential Entertainment” - the process of bringing Brands and IP’s to life with big ideas and innovative technology, creating something that customers will enjoy and remember forever. His agency, Andy White Creative , uses skill and expertise to create entertaining and memorable experiences for all kinds of visitor attractions including; theme parks, resorts an...
50,000 visitors within three months of opening? No problem for William’s Den owners, Tor and Christian Carver 23.07.2019 46:49
In this episode, we speak to Tor and Christian Carver, the founders of William’s Den - a unique adventure attraction in East Yorkshire. Five years ago, Tor and Christian constructed a plan to create a visitor attraction that offered children, and adults, the freedom to roam and play. The duo both grew up on farms and took inspiration from the time they spent endlessly exploring pastures, building...
Inside Hertfordshire’s number one tourist attraction with Lynn Whitnall 19.07.2019 38:57
We speak to Lynn Whitnall - she's the Director of Paradise Wildlife Park, a Fellow of the Institute of Travel & Tourism and she also sits on the council of the British & Irish Association of Zoos & Aquariums (BIAZA). Paradise Wildlife Park is a much-loved and highly esteemed venue that’s home to over 800 animals, including the largest collection of big cats in Britain. As well as walla...
What makes a successful escape room? We get the inside scoop from CryptX founder, James Ducker 19.07.2019 47:57
We’re speaking to James Ducker, the founder of CryptX Escape Rooms based in Cambridge. James worked in banking for many years - he was at HBOS during the crash and became a whistleblower when he grew disillusioned with the financial sector. In the summer of 2016, James took a family holiday to Barcelona, his children were eight, eleven, and sixteen at the time. Sick of hearing "Dad, we're bor...
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