Adam O'Donnell

Sit Down Startup

Business EN ↓ 105 episodes

Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)

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Author

Adam O'Donnell

Episodes

Lemlist's Guillaume Moubeche and why CX is everyones job 24.07.2020 27:32

Lemlist is an email outreach platform helping sales teams, agencies, and B2B businesses stand out in a crowded inbox. Speaking across the pond, France-based CEO and Co-Founder, Guillaume Moubeche, is in conversation with Prelini Udayan-Chiechi, Zendesk’s VP of Marketing, EMEA in London. Together, they chat about: - Prospecting techniques, and the “right time” to reach out—even during a pandemic...

Glofox’s Anthony Kelly on the rise of the Chief Customer Officer 24.07.2020 22:34

Anthony Kelly is the Co-Founder and Chief Customer Officer of Glofox, an intuitive gym management software solution, which enables entrepreneurs to grow their own fitness business. From his home office in Dublin, Anthony chats with Zendesk’s Chief Marketing Officer (and fitness lover), Jeff Titterton. They discuss delivering experiences in a shifting world, including: - Anthony’s tried-and-tested...

Tymeshift’s Elisa Reggiardo on the value of support leaders 30.06.2020 28:58

Tymeshift’s Chief Brand Officer, Elisa Reggiardo, sits down with Zendesk’s Senior Director of Content and Event Marketing, Sarah Reed. While continents apart, the pair catch up on: Why support gets deprioritized by founders, and the power of support leaders driving efficient and engaged teams The unique startup challenge: balancing team culture with growth and change Making the most of workforce...

Startup Grind’s Derek Andersen on virtual C2C strategy 30.06.2020 26:36

Derek Andersen is the Co-Founder and CEO of Startup Grind, a global community for educating and connecting entrepreneurs. He chats with Marcio Arnecke, Zendesk’s VP of Regional Marketing AMER, on the value of investing in community, especially in a post-COVID world.

Aura’s James Gutierrez on empathy as secret sauce 26.06.2020 23:53

Aura Founder and CEO, James Gutierrez, sits down with Zendesk CFO, Elena Gomez, to share Aura’s mission to provide affordable, credit-building loans to working families in America. While pretending to sip cortados in a coffee shop, they chat: James’s personal journey building Aura, and his motivation to open doors for low-income families Adapting to COVID-19 by arming customers with “moral collate...