Singular XQ

In the latest conversation on Singular XQ booth, the show's host, Jennifer Pierce, handed over the microphone to guest host, Archana Shah, an advisory board member and a notable figure in the field. In this conversation, they discussed the origins of Singular XQ, the challenges of digital transformation, and the convergence of AI, blockchain, and the metaverse. Listen as Archana and JP talk about:...

The one where we ask you to support our Patreon page so you can support our mission to promote humanity-centered, equitable, and sustainable research and development. patreon.com/SingularXQpodcast

JP, Langston Richardson, Jarvis Moore, and Kai Brunner discuss season 2 and plans for season 3.

Meta isn’t just a company led by a soon-to-be cage-fighter tech maven. Among other things, it means beyond a thing. Urban slang also means stepping out of something and talking about the “thing in itself,” as they say in Kantian philosophy. That’s why we thought this title would be fun since we talked about all of the above with the founder and president of Mauro Usability Science, Charles Mauro....

Scrappy is a great word to describe Maggie Zheng. Working as a UX team of one inside a start-up requires a certain degree of bootstrap strategy to form a go-to-market system. Unsurprisingly, start-ups underestimate the need for strong UX research and strategy and think of “UX” as UI design only. So the UX designer who knows better must have a little grit and a lot of strategy to deliver in such Sp...

When Giles Hinchcliff was searching for a name for his new company, he wanted to capture what he envisions for the future of digital transformation in one image. As both an artist and a technologist, he knew it had to capture both sides of his unique personality. A balance between a punk rock performance art sensibility and a healthy embrace of the potential for technology to bring us to new place...

Laura Massa knows her way around change. And what more important knowledge domain can there be right now at this time of unprecedented, accelerating change? A highly valued advisory consultant at Singular XQ, Laura talks with JP about how Change Resistance is natural and normal and something that you must work with to make the necessary changes happen. Listen to Laura describe the WIIFM--the &quot...

A continuation of Episode 2.14.

What a great conversation we had with Christian Crumlish, who currently serves as the Product Lead for the Office of Data and Innovation in the State of California, under Governor Gavin Newsom. Christian sat down with us to discuss his sometimes unexpected, always fascinating career evolutions. He shared a wealth of keen insights from his journey, beginning in tech publishing back, as he put it, “...

Kai Brunner can see a solution. He can see a whole system from within it. He reminded some of us here at SXQ of Neo. We don’t know if anyone else has likened Kai to Neo (or any other Keanu Reeves character, for that matter), but this seasoned designer-adventurer is this story’s hero. In “The Matrix,” Neo masters his powers when he widens his scope to see the full matrix before him. What appeared t...

The word “interesting” comes up a lot in this transcript. I think that word pops up when two curious people end up in a conversation. There is very little I am not interested in. (I confess, this is sometimes a problem for me.)  Intimacy is not a word that often comes up when discussing technology in the classroom. For many, technology has a distancing effect, but not Jeanmarie and her colleagues,...

Antony Panteli is a renaissance man; as he says, he can’t be pigeonholed into one role, and that’s his strength.  Antony is an example of the kind of people we love talking to here at Singular XQ; he understands that digital transformation is not about individual specializations but holistic, systems-level thinking. Cross-functionality isn’t just an operating mode for teams; it can exist in an ind...

Have you ever wondered how cloud computing is making burgers better? Or how the Cloud is like an Uber? Ashutosh Dixit talks about digital transformation through Cloud technology.

In today’s markets, innovation and creativity are crucial. Yet building teams that are genuinely collaborating creatively — and consequently innovating — is a primal deficiency in organizations today. Enter Emergent Futures Lab.  In this conversation with Jason Frasca and Iain Kerr, we discuss the work  they’ve been doing for 20 years, empowering teams with the tools and processes they n...

Described as a modern-day, consumer-focused Sherlock Holmes, Dr. Ari Zelmanow helps businesses uncover “clues” that enable businesses to: 🚀 Experience predictable growth  🔮 Adapt to unpredictable conditions  ⚠️ Mitigate risk to minimize losses  ⏱ Move faster than the competition  💰 Increase value for the business and customers He currently leads research for Twilio’s Core Platform. Previously b...

The one in which global CX consultant Anika Sharma shares her "fierce point of view" on the importance of using advances in digital technology to enable a seamless and personalized customer experience.  

Debbie Levitt, Founder of Delta CX, talks about Customer Experience and UX and everything in between...including the proverbial (and literal) kitchen sink.  

Jarvis Moore is a passionate UX leader at Linked In and talks here about why sneakers are a perfect metaphor for UX and the importance of diversity in UX Design. New music by artist Abby Ahmad. Edited by Brógan Molloy

Fred Gerantabee is Chief Experience Officer at FGX International, an EssilorLuxotica company. An advocate for customer experience and the new service-based economy, we talk about agility, mindsets, the speed of change, and fear of risk. 

The energetic conversation with Nate Chen continues in the concluding part of the interview.  

What fun it was to have Nate Chen on, whom I met in a mentoring session several years ago. It’s also the longest episode I’ve recorded because Nate had so much to talk about, especially our mutual passion for trauma-informed design. So Nate’s interview will be a 2-parter, with the next installment dropping next week. As always, many thanks to Brogan Molloy, editor extraordinaire.

We like to talk about Digital Transformation in terms of new technology--making sure that all of our systems and processes are up-to-date, and leveraging the latest in technological advancement. It's easy to forget that the major point is not the technology itself but what human-centered outcomes it can deliver.   Entrepreneur Bryan Miller has his eye on that, precisely and that's why he launched...

Dr. Susan Weinschenk is a pioneer in the field of UX. Still referred to as a new field, "UX" has been called different things at different times and has been around for four decades. Dr. Weinschenk was there from the start, influencing the field along with a handful of other consultants and fellows. In our debut episode, Dr. Weinschenk discusses: how to leverage academic training in the field what...

The one in which I explain why I started the Singular XQ podcast.