SimpleBiz360™ Podcast

Fuhgeddaboudit. If you learn how to master these belief builders, your business will start living large and in charge! There is way more to this story…but let’s do ten minutes for starters. Support the show

How will you be remembered by customers and colleagues when you hang up your cleats? What is your distinctive feature? What is your hallmark? What will your business tombstone read? If you don’t like the answer, then change course to alter the ending. The cement engraver has not started yet!  Support the show

In this broadcast we address some nuts and bolts of Expectations. So few managers, business leaders, executives or coaches deal with expectations in comprehensive fashion. SimpleBiz360™ loves this concept and we share tools that are foundational to exceeding stated and defined customer Expectations.   Support the show

Inviting operational improvements can be healthy and profitable. To elevate business performance, just like on the athletic field, we must roll out the royal, red carpet for change. Let’s unpack Tool #234 and talk some shop! Support the show

How did a player with a lifetime .202 average have such a profound effect on tens of thousands of business people? Please tune in for ten minutes and find out how he can help your business in 2020! Support the show

Businesses continue to disappear when the rubber needs to meet the road. Think about this in the context of your own consumer spending! How many times have you been disappointed with poor follow-through on personal purchases? Watch what happens when we connect the dots to Silent Business Killer Strikes. Yikes! Let’s get triangular and take the 3Y Challenge together! Support the show

From his Eureka, MO roots, to the fast-paced universe of digital marketing and branding, Garrett shares his story in a 45 minute show. Engaging, articulate, successful and entertaining, this young St. Louis Titan provides insight on his journey and unveils what makes him tick.  Support the show

Convinced this is a huge wrecking ball for many small operations, we encourage monitoring, measuring and analyzing your financial performance metrics. We keep the show light and on the surface. Deep dives are for another place, time and qualified resource. “Hold onto your Sand” is one of our mantras, and the inspiration of this phrase is birthed from the nuts and bolts of this broadcast content. S...

Our first excerpt from the COMMUNICATION drawer, we explore the importance of not letting any customer communication go unanswered. Whether it is by phone, via text or email, learn to bounce back a volley to demonstrate exceptional customer-focus.  Support the show

We roll up our sleeves and dig deep in the dirt to plant this seed. A profound 1988 magazine article changed my perspective on how to make customers happy. Decades of fascination with these unshakeable truths, I do my best to educate and inform listeners on the most powerful enemies of any business. Support the show

Your listening experience is top of mind. We call out ten changes that will be applied to future broadcasts with the goal of enhancing show quality. We do a lighthearted spot about Jersey words and phrases and then transition into the roster of 2020 guests. We cap off the 20-minute show with a brief, Rock & Roll piece that will be a hallmark of future shows. Support the show

We grab onto this SERVICE tool and unwrap an approach that few businesses ever discuss. We leave you scratching your head about all the proactive enhancements you can adopt. Once polished, this “diamond in the rough” will keep customers returning and referrals rolling in.   Support the show

We slide into the PROCEDURE tool drawer to crank these gears into motion. Too much money is lost by businesses due to random order entry processes. Sloppy order entry procedures invite problems, create issue resolution backpedaling and drive customers to other vendors. We give you some useful information that help you retain profitability and customers.  Support the show

We crack open our CUSTOMER tool drawer and unveil a necessity in growing your business. Time is money, and clients don’t want to have their precious time wasted. At the end of this short session, our hope is that we inspire you to make “doing business” easier and faster for your customers. Support the show

In this episode we open our CORE tool drawer and flush out a vital customer-pleasing quality. There are many aspects to integrity. We do our best to highlight the importance of this concept and encourage listeners to endorse, and utilize this business gem. Support the show

In this episode we unpack a bedrock concept from our EXPECTATIONS tool drawer. To create customer-pleasing results, business owners are encouraged to see transactions from a client-perspective. Support the show

In this episode we answer the following questions: What is SimpleBiz360™? How does SimpleBiz360™ work? Why did Jeff Mason create SimpleBiz360™? Who is Jeff Mason, and why listen to my podcasts? Support the show