Matt Lyles

SIMPLE brand With Matt Lyles

Business EN ↓ 156 episodes

Helping you create loyal customers and loyal employees—all through the power of simplicity. Join customer experience (CX) expert and keynote speaker Matt Lyles as he breaks down how to deliver experiences that make your customers’—and your employees’—lives easier. Because when the experience feels simple, your customers stay loyal. Customer Experience Magazine named SIMPLE brand a “Top 5 CX Podcast” for a reason—each episode delivers clear, practical ways to remove friction, improve clarity, and turn everyday interactions into loyalty-building moments, no matter your industry or business size....

Author

Matt Lyles

Episodes

Stacey Hanke - Become a More Influential Leader 21.07.2020 44:12

In this episode, Matt talks with Stacey Hanke, author of Influence Redefined : Be the Leader You Were Meant to Be, Monday to Monday®. Your team is only as strong as your influence, and many leaders today are mistaken about what it means to be influential. Stacey shares methods for improving communication and producing the ideal type of influence—one that moves people to action long after an intera...

Zach Gemignani - Simplify Analytics With Data Visualization 07.07.2020 50:04

In this episode, Matt talks with Zach Gemignani, founder and CEO of Juice Analytics. Not enough business leaders understand the amount of time, financial resources and human resources that are wasted in analysis due to their analysts not having access to tools that simplify the reporting process AND simplify the data storytelling. The result ends up being reports or presentations that are crowded...

Roger Dooley - Remove the Friction From Your Customer Experience 30.06.2020 1:10:27

In this episode, Matt talks with Roger Dooley, author of FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage , and host of the Brainfluence podcast. We're quick to recognize and point out when we receive a frustrating experiences from others. That frustrating experience is "friction." But do we ever stop to recognize if our own customers are experiencing friction? Roger Dooley he...

Heather Heuman - Simplify Your Social Media Marketing With the SOCIAL Framework 16.06.2020 1:02:36

In this episode, Matt talks with Heather Heuman, author of The Golden Rules of Social Media Marketing, and host of the Business, Jesus and Sweet Tea podcast. We all know social media's something we SHOULD do. But how do we make time for it? How do we know we're posting the right content? How should we find and engage with our audience? Heather Heuman helps simplify all of that with her SOCIAL Fram...

David Burkus - Inspire And Align Your Employees to Pick A Fight 16.06.2020 51:34

In this episode, Matt talks with David Burkus, author of Pick A Fight: How Great Teams Find a Purpose Worth Rallying Around. Want to know how the best, most successful teams are motivated? They're motivated by rallying together to pick a fight. People don’t want to join a company - they want to join a crusade. Learn how you can pick the right fight in your business and have team members rally with...

Welcome to the SIMPLE brand podcast! 16.06.2020 25:57

#1 Welcome to inaugural episode of SIMPLE brand with Matt Lyles ! In this first episode, Matt explains why simplicity needs to be your business' focus that will help you brand out from the crowd. And he shares his SIMPLE Playbook - six behaviors that you, and your team members, can instill to create simple experiences. We hope you enjoy our first episode and are excited for you to hear the next on...