Short Term Rental Management

In this episode, Luke is revisiting the topic of receiving bad reviews. The discussion revolves around the idea of whether hosts deserve negative feedback and how to learn from such reviews. Luke emphasizes the importance of reviews in the rental business and shares insights on dealing with the stress and impact of receiving negative feedback.   How to connect with Luke: The Short Term Shop - http...

In this episode Luke is joined by Stephen Patasky, Founder and CEO of The Luxus Group. Stephen shares his journey that began 18 years ago when he and his wife, expecting their first child, sought a way to continue their love for travel without the uncertainties of hotels and inconsistent vacation rentals. This led to the creation of the Luxus Group, a fractional ownership model for vacation homes....

This week Luke discusses the importance of parenting and prioritizing family while navigating the world of real estate investing and management. He shares his thoughts on sacrificing happiness now for happiness later and stresses the importance of staying present in the lives of your children, and reflects on his own experiences with his kids being out of school.   How to connect with Luke: The Sh...

This week Luke and Chuck are discussing Google Vacation Rentals. What is it? How does it work? And most importantly, how can you leverage it to get more bookings for your short-term rental properties? Chuck explains that Google vacation rentals is not an OTA like Airbnb or Vrbo, but rather an index that directs potential guests to your direct booking website or proxy. They go over how integrating...

In this episode, Luke discusses how to handle broken appliances in vacation homes and rental properties. Luke emphasizes the importance of replacing malfunctioning items rather than constantly repairing them, and shares insights and stories gained from years of experience in the industry.   How to connect with Luke: The Short Term Shop - https://theshorttermshop.com/ Follow us on Instagram   Follo...

In this episode of Short Term Rental Management, Luke had the pleasure of interviewing Amelia McGee, a real estate investor based in Des Moines, Iowa. Amelia shared her journey of starting in real estate investing, from flipping houses to acquiring a portfolio consisting of long-term, mid-term, and short-term rentals. They also discuss her approach to property management, and the importance of div...

On this week's episode, Luke is discussing the potential of using Facebook marketing to boost bookings for short term rental properties. He emphasizes the simplicity of running Facebook ads and shares tips on how hosts can efficiently promote their listings. Throughout the episode, he shares his personal experiences and tips for getting the most out of your ad campaign.      How to connect with Lu...

This week Luke had pleasure of chatting with Marcus, a fellow metalhead and the CEO of Hostaway, a leading short-term rental management company. Marcus shared his recent experiences, including a recent trip to Costa Rica where he enrolled his kids in a local school, offering a unique perspective on living and working remotely. They also discussed the evolution of the vacation rental industry and M...

In this episode of Short Term Rental Management, Luke discusses the importance of understanding guests who are unfamiliar with a vacation home.  He emphasizes the importance of having empathy for new guests, proactive management and using things like guidebooks to demonstrate clear communication.    How to connect with Luke: The Short Term Shop - https://theshorttermshop.com/ Follow us on Instagra...

On this week's episode, Luke is diving into the fundamental question: Do you even want to rent your house? He addresses some common concerns for hosts renting out their home and stresses the importances of not overcomplicating things with too many rules.      How to connect with Luke: The Short Term Shop - https://theshorttermshop.com/ Follow us on Instagram   Follow us on TikTok Join the Short Te...

On this episode of Short Term Rental Management, Luke and Chuck Kramer discuss the concept of parent-child listings in Airbnb and Vrbo. Chuck explains how to manage having two listings in one property to avoid double bookings and optimize rental opportunities. Whether it's offering different formats of the same property or renting out connected units separately or together, Chuck provides insights...

This week Luke is joined by Shahar Goldboim to discuss Boom, his AI software and the role that AI can play in managing STRs.  Shahar emphasized how AI could reduce costs and improve operational efficiency in managing vacation rentals. They also discussed how using AI could improve overall guest experience.   How to connect with Shahar: boomnow.com   How to connect with Luke: The Short Term Shop -...

This week Luke is joined by his  good friend and seasoned property manager, Chuck Kramer, to share some real-world experiences and tips on managing parties at your Airbnb. Chuck shares a story about an incident at his beach property where a seemingly normal booking turned into a party with about 70 kids. Despite taking precautions like collecting IDs and being extra vigilant during spring break, t...

In this episode, the discussion focuses on different types of markets in the vacation rental industry. Luke introduces the concept of a "megamarket" and humorously suggests calling it a "supermarket." The episode highlights the significance of niche markets and explored various market types, including metro markets, national vacation markets, regional vacation markets, and used the Smokey Mountain...

This week Luke is bringing you the Summer Stunner with an all-star cast of characters, Avery, Tim, Chuck and Paige! They cover a range of topics essential for preparing for the bustling summer season and ensuring that are ready to provide exceptional experiences for each guest. This includes insights on current market trends, seasonal pricing strategies, updating properties and listings for the su...

This week Luke is talking about bad reviews and how to get them removed! He emphasizes the importance of understanding the platform's policies as well as calling the platforms regularly to give you the best chance at success. Luke also highlights some of the different approaches to getting a review removed, but reminds everyone that a bad review is not the end of the world.    How to connect with...

In this episode, Luke is joined by Allison Bayley, a property manager from Scarborough, Maine. Allison, at just 21 years old, co-founded a property management company with her mother in 2018. Allison shared insights into the unique market of Scarborough, a beach town that thrives for two months in the summer but becomes a "ghost town" during the off-season. They also discussed the strategies her c...

On this week's episode, Luke is joined by Paul Waldschmidt, the CEO and founder of OwnerRez. They delved into the origins of OwnerRez, the challenges they faced in the early days, and how they've evolved to become a foundational tool for property managers and owners. They discussed the importance of rental agreements and how OwnerRez facilitates this process seamlessly within their system. Paul al...

This week Luke is giving some helpful tips on how to become a better host! He stresses the importance of reaching out to these platforms to gain a thorough understanding of their policies and procedures. By making frequent calls, individuals can acquire valuable insights into platform operations, leading to increased bookings and improved guest communication. Luke also points out that engaging wit...

On this week's episode Luke is diving into the common misconception that all you need to run a successful rental is to list it on Airbnb and have a handyman on call. He emphasizes the importance of building a network of reliable individuals who can handle various tasks. He also touches on the future of handymen specialization, why you need to understand your property and more.      How to connect...

On this week's episode Luke dives into the topic of rental property reviews and emphasizes that while reviews are important, they are not everything. He advises new property owners to work hard, offer great service, and focus on providing an amazing product rather than fixating on reviews.      How to connect with Luke: The Short Term Shop - https://theshorttermshop.com/ Follow us on Instagram   F...

This week Luke is joined by Jim Stutzman! Jim is a STRM listener and fellow cornhusker who recently transitioned from having a property manager to self managing his short term rentals. Jim shares his background in being a cattle farmer and how he eventually ended up opening a brewery and owning a few vaction homes. They discuss the process of getting his listings set up on PMS, if he's happier as...

 This week we are talking all about the pros and cons to being pet friendly! Luke is joined by two Short Term Shop agents, Stacey Lancaster and Derek Tellier. Stacey and Derek both have pet friendly and non pet friendly properties and share their experiences with pets as well as what influenced their decisions to allow them. The group also chats about addressing pets with your cleaners, wear and t...

This week Luke is joined by Margot Schmorak, CEO and Co-founder of Hostfully. Margot shares the origin story of Hostfully and its focus on supporting smaller scale property managers. They also discuss the evolution of this industry and the consolidation of PMS softwares. Margot shares some exciting news about Hostfully-Palooza, an exclusive online experience crafted to familiarize you with Hostful...

This week Luke is joined yet again by Tim Grillot for a little pre-season sizzle. In this episode, Luke and Tim focus on the importance of staying positive and proactive as the high season quickly approaches. They emphasize waiting out the pre season jitters to avoid getting in a race to the bottom, as well as share some helpful tips on how to refresh your listings and prices this time of year.  ...