Service Without Excuses With Rob M Lyon

In Episode # 9 we speak with Scott Smith of C&S Carpet Cleaning and #TheCarpetGuy is Meadville, Pa arguably one the smallest and most difficult regions of the county to grow not just a owner operator business but a thriving multi-truck company growing exponentially every year. Scott will put you in the passenger seat on how he did it and continues to grow every day!! He will explain both the d...

Service Businesses need to be marketed much different from the commodity of retail stores. You are selling the experience of your service, the benefits of selling a USP ( Unique Selling Position) to the customers and clients. They but you ( The Product) and the value your service can offer them!!

There are many misconceptions about SEO and Social Media Marketing, but one thing that’s not confusing is the requirement to have it as an intricate part of your service business. One Episode #7 of Season #1 we discuss with social and SEO maven Rob Hampton of hamptonconsulting.net and seoonfire.biz that there is a massive amount of information you need to know to become and remain a true top tier...

Am I better off long term Buying a franchise and following the systems and experience they have, or am I better off on my own and hiring a coach, consultant, or mentor to help me get where I need to be? There are advantages as well as disadvantage is to each and an episode number five of season one I take a quick look at both from 17 years of working and managing two of the biggest franchises on t...

Understanding the difference between strategic marketing and selling both in person as well as other ways of communication. Marketing is important because it pre-qualifies your prospects into potential clients vs the heavy lifting of selling. The better your product is positioned, the easier the sale. It goes back to everything before is a reason, everything after is an Excuses. If you market your...

A service based business is a business that goes into a residential, commercial, or industrial site to perform a trade or specialized service to the consumer. Examples are Carpet Cleaners, HVAC, Plumbers, Pest Control, Realtors, Insurance, Painting, and Landscape services.

In episode #3 of season #1 we discuss the need to have a good CRM program. The benefits of it and the reasons you will never grow and scale without one!! You will learn that it is the Brain of your operation and without it your flying into the clouds without radar!!

In episode 2 of season one we discuss the importance of your reputation to customers and clients and where truly the most valuable asset is? Another episode of pure content with zero filler!!

In our debut episode of Service Without Excuses we discuss the principles of the book and the core to what this podcast is about. Real world professional service business owners and managers that are making it happen right now in our current economy everyday in their market.