Service Without Excuses With Rob M Lyon

We have spent some time on this in the past talking about the major differences between what marketing your service businesses, and the selling of your services. In this episode I talk about some simple examples of what the differences from my perspective, think of marketing as the framework of your home that’s being built. You have a vision of what you want and frame by frame as well as piece by...

One of my coaching clients asked me a rather odd question, in particular the fact that he runs A multi million dollar business. His question was I don’t understand what cash versus accrual accounting is, and I’d really like to understand it because my financial people have not explained it to me. Because this to me seems so much it became a great topic , we did one for this episode of the service...

When we think of systems, most of the time it’s spent on logistics part of the daily, weekly, monthly and even yearly parts of the business. But did you know your business much like the curves in the Mississippi river have turns around major and minor cities and that’s all back in the day goods and services were moved from one location to the other. Your business is absolutely no different it need...

There were very specific reasons that people are successful in this world, none more important in a mindset along with a great strategy. We have to make sure our companies have a culture of growth as well as teamwork. My guest  today Ryan Mathews of my guy Plumbing here in New Jersey is a true definition of this, he made sure his company culture was the most important thing therefore his customers...

Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three episode four we go into a deep dive of why a sense of urgency is needed along with many stories and reasons t...

Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor with missions that can only be approved by one person “The President of The United States”. William Branum...

Hello everyone and welcome to this weeks Sunday morning minutes for June 27, 2021. Today we cover the two P’s both persistence and patience and when are each or both needed at the same time. They are examples in your life every day that when things start going wrong they only tend to get worse, this is a fact we’ve all had we’ve all dealt with, however it’s times like those for your test your pati...

One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome thing, however can also be a complete nightmare if done incorrectly or ill prepared to put the time and inve...

They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture of what you were doing for them, even or your emp...

One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company culture is crucial coming out of the pandemic of 2020...

We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a response because nothing will make them happy in the end. A good way to minimize this as much as possible...

We have all had overwhelming and stress in our daily life at some point, in particular as an entrepreneur it can  seem like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those that define us and truly define our success. We have also heard the term take a deep breath with something that is turning into chaos, however Dawna Campbell explains h...

Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly can you hold a huge boost to your  bottom line.  We’ve had a very turbulent 2020 definitely a crazy star...

Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry about this right now as you have a ton of other things going on, however if you plan for your company...

We all know that there is a circle influence around us, we do business with all the business professionals every day and they never put a second thought behind it. These partnerships are truly the most valuable in your business, because if maintain and sustain correctly they can bring you a lifetime of great opportunities in business. There’s several ways to grow and develop these relationships, o...

Have you ever had an employee or a member of your office staff had a bad day, maybe you yourself has had a rough day and then a potential customer calls. Now if you’re really good you could turn all that background noise off and deal with a customer with a brand new face and smile, however if your like the rest of us (LOL) I t’s very difficult to do that especially when you’re very busy. And this...

Every generation before us has said that the younger generation is lazy, unmotivated, and doesn’t appreciate or understand hard work. Amazingly it’s been the same thing over and over generation after generation, however very little changed just peoples values and what motivates them have changed. Right now it’s no secret that tremendously difficult to hire the right talent for your Service-based c...

It’s a stone cold fact that you can only successfully work so many hours.  Working hours on end is a fast recipe for a painful and sudden disaster, however There are many options to change his pattern. Much like going for some therapy, you should find something that gives you a break from the daily grind and you honestly need this in order to be more productive. For me personally it’s music and ha...

Everyone has a community around them and hopefully a circle of influence that is helping you get further to your life goals. People influence each other bad or good however if you listening to this there is a good chance you’re on the path to building up the world around you to where  you want it to be. I don’t tend to talk and fluff about pipe dreams I talk in reality and what can be done when yo...

Coming out of this crazy pandemic in 2021 we found out that we need to rely more on automation system station than ever. I call it automation systemization and it’s having every part of your business and organization run as an automated predictable system. We have learned that we need to make our life as streamlined as possible and that it has become the future of doing things like online booking...

Do you feel it's impossible to not just hire, but develop and grow the right staff for your service based business?? Its a question that  we get asked in our firm over and over and there are a myriad of answers. Every generation of employee from the beginning of time till current have connected with the people they work for and with differently.  Your customers and clients buy your services f...

  Is your business truly protected, we all know that if you don't have a separation between your personal life and business life then a disaster is right around the corner right. Well if your business is not fully protected both from a liability stand point as well as an intellectual perspectives, then that can open your level of exposure to a whole new level.  Everyday entrepreneurs come up...

We quite often plan short term thing in any business or life for that matter, however have you ever taken action (which is very important) before planning your strategy? There is a damn good chance you have at least one or twice reacted quickly before implementing a strategy. One of my subscribers had was (How important is a strategy, before being tactile) and the answer is vital, we have all had...

Is customer service really dead?? Has everyone given up on it and figured that no one cares anymore?  Absolutely NOT, people love when you do the job they are asking for. They want you give them everything you offer and more because you are capable of it!! I had a good friend of mine call me to clean his boat (Very popular in New Jersey) and I said sure I will be glad to. Next door to his was anot...

If you’re any type of car fanatic like I am we all know what a distributor is in the car. Without this essential part nothing will turn over, the starter will be a relevant as well as the motor. Your business is no different and needs a distributor to send the right information to the right part. In a service-based business that is called a CRM program or customer relationship management, and it’s...