Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - State of AI in IT, Part 4 27.02.2025 6:24
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm...
Ep 44: Kairos Learning: Driving Proactive Skill Development 27.02.2025 14:30
In this Episode, kengon lays out the rationale for and a brief description of a new model for learning, training, and development called Kairos Learning . This is a new approach that he's been working on for a while now and he's excited to be unveiling it here in this episode.
Service Management Leadership - Operational Resilience, Part 4 24.02.2025 7:15
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity servic...
David Cannon and Rina - Service Notes Episode 1 21.02.2025 13:46
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational ch...
Service Management Leadership - State of AI in IT, Part 3 20.02.2025 6:48
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 3 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm...
Ep 43: “Legal Stuff and Deepfakes, Oh my!” – Matt Stamper, Part 3 20.02.2025 36:48
In this episode kengon finishes up his conversation with Matt Stamper. It's a bit longer than normal, so be prepared! Terms of Service, privacy policies, Deepfakes -- yup, it's in here.
Service Management Leadership - Operational Resilience, Part 3 17.02.2025 4:43
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 3 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity servic...
Service Management Leadership - State of AI in IT, Part 2 13.02.2025 6:06
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 2 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm...
Ep 42: "Digital Exhaust" - Matt Stamper, Part 2 13.02.2025 21:20
In this episode, kengon continues the conversation with Matt Stamper talking about the role of policy in the modern organization, the impact of social media, and how we can better manage our "Digital Exhaust"
Service Management Leadership - Operational Resilience, Part 2 10.02.2025 7:41
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 2 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity servic...
Bonus Full Episode - Ken & Rina 09.02.2025 36:16
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational ch...
Service Management Leadership - State of AI in IT, Part 1 06.02.2025 9:29
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 1 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm...
Ep 41: "The Tick Tock on TikTok" - Matt Stamper 06.02.2025 21:07
In this episode kengon talks with Matt Stamper about the risks associated with TikTok and its implications for individuals, organizations, and the United States.
Service Management Leadership - Operational Resilience, Part 1 03.02.2025 8:46
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 1 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity servic...
Service Management Leadership - Total Cost of Ownership 30.01.2025 5:16
In this episode, Jeffrey discusses using a TCO (Total Cost of Ownership) tool to evaluate project options Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services...
Service Management Leadership - Goodhart's Law 27.01.2025 6:20
In this episode, Jeffrey discusses Goodhart's Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jef...
Rina and Ken - Final Wrap Up 26.01.2025 5:23
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational ch...
Service Management Leadership - Expertise and its Value 23.01.2025 7:07
In this episode, Jeffrey discusses the value of expertise Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.u...
Service Management Leadership - Brooks' Law 20.01.2025 4:51
In this episode, Jeffrey discusses Brooks' Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffre...
Rina and Ken - AI, Plane without a pilot and importance of ITIL Certification Episode 2 19.01.2025 17:09
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational ch...
Service Management Leadership - Ozempic and Service Management 16.01.2025 4:02
In this episode, Jeffrey discusses Ozempic and service management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemana...
Service Management Leadership - Building a Framework 13.01.2025 6:04
In this episode, Jeffrey discusses how to build a framework for your organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is...
Rina and Ken - Career journey and valuable lessons in IT Service Management Episode 1 12.01.2025 18:57
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
Service Management Leadership - Building A Service Organization 09.01.2025 7:45
In this episode, Jeffrey discusses building a service organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.serviceman...
Ep 40: “On XLAs” – Alan Nance, Part 2 09.01.2025 21:20
In this episode, kengon finished up his conversation with Alan Nance on XLAs
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