Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Podcast website
Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - Mindsets by Guest Host Jonathan Wafford 21.10.2022 7:24
A brief discussion about mindsets Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity service...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 20.10.2022 12:07
David joins Jeffrey to discuss service management basics. This is the second of a five-part series Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in...
Morning Tea with Jeffrey - Change Management is Difficult 19.10.2022 4:52
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Asset Management and CMDB Scope 18.10.2022 5:31
A brief discussion about scope Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Service Management Leadership - We Measure With Obsolete Metrics 17.10.2022 5:36
A brief discussion about taking a look at how we measure Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busi...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 13.10.2022 21:53
David joins Jeffrey to discuss service management basics. This is the first of a five-part series Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in S...
Morning Tea with Jeffrey - The Conductor 12.10.2022 4:05
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Asset Management Audit & Verification 11.10.2022 5:08
A brief discussion about auditing and verifying asset Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busines...
Service Management Leadership - Change Management Unhappiness 10.10.2022 4:27
A brief discussion about the state of Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...
Jonathan Wafford Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 06.10.2022 25:06
Jonathan joins Jeffrey to discuss his recent blog post regarding ITIL4 and Agile Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management...
Morning Tea with Jeffrey - Leading Through Change 05.10.2022 4:37
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Getting The Most From Vendors 04.10.2022 5:55
A brief discussion about bridging the disconnect with vendors Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and...
Service Management Leadership - Sustainability 03.10.2022 5:27
A brief discussion about sustainability Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity s...
David Barrow Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 29.09.2022 28:47
David joins Jeffrey to discuss co-creating value using the guiding principles discussed in ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Se...
Morning Tea with Jeffrey - Handling Complexity 28.09.2022 5:10
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Transformation 27.09.2022 8:05
A brief discussion about fighting the urge to become more efficient Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisor...
Service Management Leadership - Establish Governance 26.09.2022 7:11
A brief discussion about governance as an operating model Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Bus...
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 22.09.2022 43:03
Cy joins Jeffrey to discuss Service Management process and maturity (this is a republished episode) Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in...
Morning Tea with Jeffrey - Improving Your CMDB/AMDB 21.09.2022 4:01
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Improving Configuration Asset Management 20.09.2022 4:01
A brief discussion about including the "DB" in the CMDB discussion Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory...
Service Management Leadership - Improving Incident Management 19.09.2022 6:49
A brief discussion about improving your Incident Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and B...
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 15.09.2022 14:02
In this episode, David joins Jeffrey to discuss Services. This is a republish from June Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Man...
Morning Tea with Jeffrey - The Delicate Balance of CMDB Leadership 14.09.2022 4:30
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Improving Configuration and Asset Management 13.09.2022 4:48
A brief discussion about improving your CMDB and Asset Management Database Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO...
Service Management Leadership - Repetition in Communication 12.09.2022 5:41
A brief discussion about communication Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity se...
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