Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

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Service Management Leadership Podcast

Episodes

Service Management Leadership - With Guest Barclay Rae, Part 2 08.08.2024 11:21

This episode is part two of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management,...

Ep 25: “Get Into The Flow” - Andrew Davis 07.08.2024 23:50

In this episode kengon talks with Andrew Davis about his new book "Flow Engineering." It's not often that we'd say "don't miss this!", but in this case it really is -- "don't miss this!!" ;-)

Service Management Leadership - With Guest Tom Sweet, Part 2 05.08.2024 8:32

This episode is part two of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advis...

ServiceNotes - Coming Soon! 04.08.2024 1:20

Are you eager to learn about Service Management? Join me, Rina Brahmbhatt on this exciting journey. Thank you for listening!

Service Management Leadership - With Guest Barclay Rae, Part 1 01.08.2024 11:21

This episode is part one of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management,...

Ep 24 - “Prepare To Launch” - Engaging Potential Sponsors 31.07.2024 20:47

In this episode, kengon finishes up his conversation with Elton Dadow of GingrTech on simulations. This is going to cover how to deal with simulation providers, executive sponsors, and doing the required prep for a successful event.

Service Management Leadership - With Guest Tom Sweet, Part 1 29.07.2024 22:08

This episode is part one of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advis...

Service Management Leadership - Bots, Bots, Bots 25.07.2024 3:54

In this episode, Jeffrey discusses bots Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey h...

Ep 23: “In It to Win It!” — Setting Things Up for Success 25.07.2024 21:10

In this episode, we continue our journey into the world of experiential learning and business simulations with Elton Dadow of GingrTech and talk about the preparation required to have a successful simulation event.

Service Management Leadership - Service Delivery - "Turning Fragility Into Agility" 22.07.2024 8:26

In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", published June 26. Here is the link to purchase for $.99: https://www.amazon.com/dp/B0D7DXMR76 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, a...

Service Management Leadership - Buying Guides 18.07.2024 3:59

In this episode, Jeffrey discusses "who do you believe when making purchases?". Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm'...

Ep 22 - “Back to Reality” - Another Take on Simulations 17.07.2024 25:17

In this episode, we are continuing our journey into the world of experiential learning and business simulations by conversing with Elton Dadow of GingrTech.

Service Management Leadership - Service Delivery - "Turning Fragility Into Agility" 15.07.2024 6:13

Service Management Leadership - Rethinking Transformation Skillsets 11.07.2024 4:04

In this episode, Jeffrey discusses transformations. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Management Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement....

Service Management Leadership - Service Delivery - "Turning Fragility Into Agility" 08.07.2024 5:30

In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", coming out June 26. Here is the link to purchase for $.99: https://www.amazon.com/dp/B0D7DXMR76 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership,...

Service Management Leadership - Guest Host Luigi Ferri Talking About Project Concept 05.07.2024 4:13

Luigi Ferri takes the mic to talk about Project Concept in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one...

Service Management Leadership - Celebration! 04.07.2024 3:57

In this episode, Jeffrey discusses celebrating wins. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us...

Service Management Leadership - Service Delivery - "Turning Fragility Into Agility" 01.07.2024 7:55

Service Management Leadership - Guest Host Luigi Ferri Talking About Issue Register 28.06.2024 4:26

Luigi Ferri takes the mic to talk about Issue Register in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one...

Service Management Leadership - Service Delivery 27.06.2024 8:34

In this episode, Jeffrey discusses service delivery. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us...

Ep 21 - "What Do You Think?" - Curating A Point Of View 26.06.2024 14:50

In this episode, kengon builds upon the work done in Ep 07 to talk about how to craft and curate a point of view. Roll up your sleeves and get ready to get to work!

Service Management Leadership - Service Delivery Issues 24.06.2024 10:05

In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility to Agility", coming out June 26. Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CI...

Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Objectives 21.06.2024 3:46

Luigi Ferri takes the mic to talk about Management by Objectives in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's sh...

Service Management Leadership - Think Like a Coin Counter 20.06.2024 5:16

In this episode, Jeffrey discusses Change Management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us...

Ep 20: “Make It Real” – Crafting Meaningful Stories 19.06.2024 19:54

In this episode, kengon finishes his discussion with Stu McDonald of Sunburst Simulations. He also takes on some topical items regarding where things might be headed in the near future