Service From Hell

This week, Peacock's Director of Comedy Specials, Meghan Dineen, joins us to discuss why we have lost the plot on entitlement vs. the collective good. This totally relates to customer service and is an important (but funny) discussion. Also, to be clear, the discussion is in no way denigrating anyone on the autism spectrum. Those with this diagnosis are not what is being discussed. What is being d...

Activist and Events Producer @chel.sea.quinn is on the podcast this week to discuss North Korean liberation (not a joke), working at a funeral home, and how asking a 16 year old to be in charge of a major piece of a wedding is actual insanity.  Find Chelsea Quinn on Twitter and IG ! Find Liberty In North Korea here ! We're on Patreon, and we'd love to have you join us! Find us  here !

Author, dance instructor, entrepreneur, father of five, and (obviously) tired person, Chris Lynam joins us this week to celebrate the release of his new book, " The Choreography Of Customer Service: High Touch Service In A Touch Free World ". A professional dancer for many years, Chris took his experience on the ballroom floor and translated it into a book. Lynam is so positive, he even made our h...

In honor of her album, "Beach Trash" being released, comic and actor @valerie_tosi joins us to discuss her previous customer service experience in a 911 call center and how working in restaurants can also mean you learn how to scream back in someone's face.  Get her album! It is here and here ! Send us your receipts to servicefromhellpodcast @gmail dot com!

Welcome to another listener letter/bonus episode of the podcast. We got asked about this situation a lot, so we wanted to discuss it. What happens when you win the tip lottery (which all tipped positions sort of are - a lottery)? Who all do you owe for that windfall? We give our take. Let us know how YOU feel about it. We'd love to hear it. servicefromhellpodcast @gmail dot com. Here are the resou...

Actor, improviser, and radio producer @heyjamisonscala is on the pod this week to explain why being an apartment manager simply was NOT for him and why smelling like apples peels away at your sanity...eventually. Find him on all of the things: His website ! Interviews he has done! His writing ! Jamison is amazing!! Find US on all of the things @servicefromhell! We appreciate you all!

Back for a HILARIOUS part 2 this week is comic Erick Hellwig . We ask the hard questions and hear more from his adorable pup (who holds Kate's hand with his baby paw at some point in the interview). Find him on all of the socials @erickhellwig. Also, hit US up! It's 2022! What's stopping you? servicefromhellpodcast @gmail dot com is how you do that!

Happy New Year and WELCOME BACK to our feed!!! This week, Comic Erick Hellwig joins us for a 2 parter because we chatted for over 2 hours. That's nuts, but we are so grateful to have gotten so much time with him. He also has an adorable pupper that makes a few appearances. You'll love it. Erick has a bunch of tour dates coming up and you should hit up his socials @erickhellwig for more info on dat...

We are going to be taking our now normal holiday break, but not without leaving you with a "Best Of" episode to highlight some of our favorite moments from the past year.  We cannot thank you, our listeners, enough for all of the support, the emails, and the general outreach that keeps us going throughout the year. We will never stop being grateful!  Get in touch with us during our time off at ser...

Dancer, writer and producer Alessandra Quest joins us this week to discuss all things entertainment. Also, if y'all know the show "Love Island" you're about to flip out on some inside baseball info that @yeahzandra spills. Get ready to laugh! Get at us at servicefromhellpodcast @ gmail dot com to send us your receipts and stories! Alessandra's resume is here !

We're back from our Bonus Series and have regularly scheduled programming with @whobrocjames. Broc makes us howl with laughter this week and is absolutely honest/the most fun. Broc is also the host of his own podcast called, "Split Check" which is also about customer service, so you'll for sure love it. Check it out here !  Email us if you have things for us to know at servicefromhellpodcast at gm...

Our final installment in our Milford, PD Ride Along Series is this week. We are so grateful for the Milford Police Department for allowing us to record such honest and vulnerable moments. And for helping us all understand a little bit better. We'll be back next week with our normal format. Send us your receipts at servicefromhellpodcast at gmail dot com!

Back for another installment. Y'all are troopers (see what I did there?). This is such raw, honest audio and I really appreciate how Officers' Dennis and Wilson just really put it all out there for you all to hear and understand. It was a pretty stressful (but also eye opening) experience. We have a Patreon! Patreon.com/thekategaffney is how you get to bonus podcast content and keep us afloat. Tha...

Back for part 2 this week of the bonus Milford Police Department Ride Along Series. This week, we actually get a call that we get to attend to and Officer Dennis shows our host a disgusting photo.  We are so grateful to you all and love hearing from you! Keep those emails coming! servicefromhellpodcast at gmail dot com is how you reach us! Links to some stuff: Officer Dennis  Officer Wilson Milfor...

Our host, Kate, grew up in a town of about 6,000 people. The town is called Milford in Ohio and got a Wal-Mart AND a Target at some point during her childhood to really solidify the town's growth. Back in June of 2021, Kate was in Milford and got to accompany two badass, female officers for a 6 hour time frame. As being a law enforcement officer is absolutely a customer service position, we though...

This week's guest is the funny and incomparable Morgan Mizell. @handsome_morgan is brutally honest and explains why he is simply not dealing with nonsense above his pay grade. We can all learn a few things from him. Oh, and please do not touch him.  He played ball in college. Here, this proves it -  Football Stats **Listener note - Morgan's apt was a bit loud, so you'll hear some things, not the l...

Wilhelmina model, actor, and activist Courtney Granberry (@thasupremecourt) joins us this week to explain why she would take the difficult tables and why she recommends anyone with Wanderlust work for "The Cheesecake Factory."  You aren't reading this, so I'll tell you that I am very tired today. I drank way too much caffeine yesterday, so I didn't sleep much last night. Anyway, send us stuff that...

Y'all keep sending them in, so this is how we roll, now. Listener Letters! This is actually just part 5, but still... Also, send us YOUR receipts by emailing servicefromhellpodcast @ gmail dot com and we would love to read your stories on the air! Do y'all read these descriptions? Probably not. Patreon is still a thing for us. Find that here !

Spiritual Coach and Channel @nataliegianelli is back this week for round 2. We always have a great time, but we for sure laugh as we get more into working as a server and bartender at The Hard Rock Cafe all over the world. Her website is here! Happy first Monday of Spooky Season! You aren't reading these descriptions and so I'm gonna tell on myself - I like Pumpkin Spice EVERYTHING and I have a ca...

One of our host's dearest friends is Spiritual Coach and Channel, Natalie Gianelli. @NatalieGianelli joins us this week to have a hard conversation about stuff you wrestle with and also to be able to pivot when Kate threw curve ball after curve ball! Her website is here ! Email us directly! Or don't! No one reads this shit anyway! servicefromhellpodcast at gmail dot com is how you do if you made i...

One of Kate's favorite improv coaches of all time is the prolific actor @IthamarEnriquez who joins us this week to discuss how The Gap helped him become the actor he is today, and why he always tries to stop at the kiosks at the mall. Kate laughs so hard, she cries. We have a great time. Find him on all of the things, but most recently WandaVision on Disney+ and his voice is on Chicago Party Aunt...

Medical Doctor (specializing in General Thoracic Surgery) currently practicing at The Cleveland Clinic in Cleveland, OH, Dr. Jim Wudel, joins us this week to answer Kate's 3,574 questions and also explain why he thinks everyone should be more patient with servers. Also? Write a letter to your doctor. They'll love it!  Also, today is my mom's birthday, so happy birthday, Ma! I love you! Get in touc...

After some very hasitily gathered research (and lots of opinions) we decided to chat about what the F Labor Day actually is, and why the irony of businesses staying open isn't lost on our host (or our audience). We love and appreciate you all for listening. Let's nerd out on some history! Articles used to research this week's holiday episode: npr.com History.com DeptOfLabor.com DeptOfLabor2.com Br...

California Real Estate Agent and Certified Fitness Trainer Candace Colton (@therealcandycane) joins us this week to explain how to lovingly fire a client and why working in the sales industry was simply not for her. Oh and how she doesn't feel remotely bad about how many burpees she made Kate do.  Tell us how much you love us! We wanna know! servicefromhellpodcast at gmail dot com!

Actor, Director, and Improviser Brian Palermo is kind and lovely and we meet him as you all do, too - on the podcast! Brian has an enviable acting career and is so humble, you'd never know it. He is also happy to instruct you in all things IMPROV! Find out more information by clicking here ! He's also on the socials - @brianpalermo Send us your stuff! servicefromhellpodcast at gmail dot com!