Service Design YAP

Send us Fan Mail Kris Kelly-Frère is a singular individual.  When we first met at a design event, the room was filled with austere design folk in cookie-cutter black t-shirt and black jeans. Kris was the only person wearing a kimono.   You just knew that he'd have something interesting to say. It turned out that Kris has a lot to say about the concept of Play . Especially how fostering the co...

Send us Fan Mail In this episode we have a frank and fresh talk with Jenny Winfield about Trauma Informed Design Research. We discuss Jenny's route into the profession and she provides a clear and concise overview of Trauma Informed Design, and its four pillars: Safety Trust/Transparency Agency & Hope  Jenny also shows how these have been applied in her favourite projects - who knew that...

Send us Fan Mail In our last episode of 2023 we meet Jeanette Clement , a seasoned service design leader who helps organisations meet the needs of users through evidence-based decisions, collaborative design and problem solving strategies. Jeanette currently working as the Head of Service Design at BT and EE, where she is leading a user-centred transformation within the organisation. Under Jeanett...

Send us Fan Mail In this episode we meet the multi disciplinary designer, Scott Shaw and hear his four tactics for designing experiences that engage humans.    He also shares tips about how he made his relationship with his "design husband" work, and how pervasive experience branding is ruining the game of cricket. Scott  has held various design leadership roles both in house and in agen...

Send us Fan Mail At the Service Design Global Conference in Berlin, we talked to 9 designers at the beginning of their professional journeys.  Each told a different story about what brought them to the discipline and what their hopes and aspirations were.  Thanks for sharing your stories. Polina Valentina Andrea Oona   Amanda   Annu Felipe Tetyana Jaidon The YAP team for this episode were: Elmer Z...

Send us Fan Mail On October 5th-6th Service Designers from across the world will come together in Berlin for the Service Design Global Conference They'll talk about the challenges facing the industry,  catch up with old friends, meet new friends and hear inspiring talks. They'll also argue about the availability of good coffee in Berlin.  It's just what designers do.  In this bonus...

Send us Fan Mail What can a cat on a Roomba (called Helga*) tell us about how AI will reshape the  creative industry? How do you introduce design into a bank that's never been "design led"? How do you break into a profession when employers look at your CV with a narrow mind? Find out the answer to these questions and so much more as YAP talks to JP Morgan's VP of design, Amy Bl...

Send us Fan Mail How can Design help society to tackle the climate crisis?  Find out in this episode featuring Aurelie Lionet, one of the founders of Design Declares . Aurelie shares the 8 Acts that we should all sign up to if we're going to make a difference to the fate of the planet and also shares stories that include how she wound up spending time in a UK jail (as part of a design researc...

Send us Fan Mail Katinka Schaaf is a seasoned Service Designer who's career has focussed on designing for the future.  She's currently leading  Service Design at Admiral Pioneer ,  the insurance giant's innovation incubator. Katinka tells us about her career story and we spend time exploring how design research can be tailored to tackle taboo topics. Katinka's teams work focuse...

Send us Fan Mail WHY LISTEN? In our launch episode we talk with Tobias Revell ,  who leads the Future's practice at   Arup .  Tobias is a fantastic storyteller, with deep experience in multidisciplinary design and  our conversation covers topics ranging from  how to establish and grow a successful speculative design team, to  top tips for new designers looking to network,  (via corporate gree...