Service Design Show

Business EN ↓ 328 episodes

Go beyond the basics of service design and learn what it truly takes to deliver services that make a positive impact on people, business and planet.

Author

Service Design Show

Episodes

Service Design shouldn't be a department / Arne Van Oosterom / Episode #3 05.05.2016 36:33

How do you scale Service Design? Just one of the topic in this episode of the Service Design Show featuring Arne van Oosterom. ---------------------------------------- EPISODE GUIDE 0:55 - Your first encounter with Service Design. 6:19 - How should we scale Service Design? 14:26 - Why do we need to move beyond buzzwords? 23:12 - Who are the Service Designers? 32:57 - The beginners tip. 34:21 - Que...

How much value does Service Design create / Birgit Mager / Episode #2 21.04.2016 30:01

Can we measure how much value Service Design creates? This and more in this episode of the Service Design Show featuring Birgit Mager. ---------------------------------------- EPISODE GUIDE 2:17 - Global Service Design Conference 2016 in Amsterdam 4:23 - What is your first memory of Service Design 7:46 - How can we make sure that the uniquenss of Service Design will be saved 12:52 - The Service De...

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1 16.04.2016 27:42

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn. ---------------------------------------- EPISODE GUIDE 1:10 - First encounter with Service Design. 4:30 - Why do we have so many names for doing design? 9:10 - When will we finally do really good research in practice? 15:45 - How much technology d...