Service Council inService™ Podcast Series

Join David Nour on this episode of the Service Council's inService Podcast Series as he interviews John Carroll , Service Council's founder, and CEO on the newly formed Service Evolve. John Carroll is an entrepreneurial, marketing, and business development executive with a consistent record of growing revenue, market share, and business valuation. He founded Service Council™ in 2009 with a vision...

He leads the U.S. Digital Buildings business for Schneider Electric . A recognized pioneer in Field Services and the Building Management space, he is a leader in accelerating the digital service experience for commercial buildings.  With a career spanning close to four decades having held positions ranging from the frontline to the boardroom, he brings a unique perspective to driving strategi...

He is the Chief Innovation Officer at Vertiv , a global provider of critical digital infrastructure and continuity solutions headquartered in Columbus, Ohio. In his 30+ years in the industry, he has also led the global advanced analytics group for the services team at Vertiv, specializing in real-time data and connecting Vertiv’s nearly 1 billion operating products to the Vertiv cloud. He was also...

She has proudly served Southwest Airlines for nearly 20 years and began her career as a Flight Attendant. She has held various Leadership roles along the way and currently serves as the Vice President for Inflight Operations.  She is passionate about helping others find what inspires them and believes that finding that inspiration is what drives Employee success. As a native of Louisiana, she...

She is the Director of the Critical Accounts Program (CAP), an exclusive escalation program that provides tactical management for strategic, high-level enterprise accounts in a critical state. Together with her team of experienced CAP managers, her goal is to ensure that all accounts entering the CAP program receive the highest level of account/escalation management throughout the venture, returni...

He is a serial entrepreneur leading his fifth successful company in the industrial software sector, including the two most recent – ThingWorx, the leading Industrial IoT platform company (acquired by PTC), and Light-hammer, the pioneer in enterprise manufacturing intelligence software (acquired by SAP). He has been intimately involved in the last three software revolutions around humans and machin...

She is the Global Sr. Director of the Technical Solutions Center at Ortho Clinical Diagnostics . In this role, she's responsible for driving the strategic direction of Ortho's remote global technical support centers and oversees the daily operations for field escalation, remote support, and technology-enabled customer support and service. Before joining Ortho Clinical Diagnostics in 2015, she held...

A digital transformation and analytics specialist with over 20 years of client-facing experience, he has held management positions at both IBM Canada and Cognos, before joining ProntoForms in 2018.  Driven by a passion for building customer solutions which are based on innovation, design, and experience, he previously led the Professional Services team at ProntoForms, before assuming responsi...

He is currently the Service Director at BioTek Instruments, Inc., based in Vermont, and is responsible for the development and management of BioTek’s global service operations for all products and services. From installing customer equipment, training customers, field service, depot service, technical assistance call centers, contract sales/management, parts management, equipment documentation as...

He is the Senior Vice President of Dell Technologies Deployment and Partner Services, leading a global organization of over 4,000 service professionals, serving Dell Technologies’ customers in more than 140 countries. From configuration services, installations and deployments, managed services, on-site support, and asset recycling and resale, his team is responsible for supporting the entire custo...