Colin Peacock

Sell more and lose less - with ECR Retail Loss

Business EN ↓ 55 episodes

Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste. Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss. This podcast series brings you the latest insights from our research and best practice meetings. Hosted on Acast. See acast.com/privacy for more information.

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Author

Colin Peacock

Episodes

Dealing with unknown items at self-checkout 26.07.2024 9:26

Items not scanning at self-checkout create frustration, temptation and add friction to the shopper journey. In this podcast Colin Peacock and Professor Adrian Beck look at the scale and nature of this problem, and the key drivers of non-scanning (hello multiple QR codes on packaging!) They consider the interventions that retailers are adopting to address these problems, to reduce the number of int...

Managing forecourt losses 15.07.2024 7:05

There are broadly two operating models for petrol / gas forecourts. Either the shopper fills up and then goes inside the store to pay for their fuel and then (hopefully) other purchases, or they are asked to pre-pay by either going into the store or paying at the pump before fuelling. The benefit of the pre-payment model is the risk of loss, through drive offs, or the customers not having a means...

In store facial recognition 20.03.2024 9:33

Join Colin Peacock and Professor Adrian Beck as they discuss how retailers are using facial recognition technology within the legal constraints to reduce theft, especially from persistent offenders. The ECR working group has been tracking the use of facial recognition in retail for the last five years. We have seen some strong results reported back to the group from retailers such as Rite Aid in U...

RFID - Use cases beyond counting 19.03.2024 9:21

Colin Peacock and Professor Adrian Beck discuss some of the latest thinking from retailers who are seeing significant benefits from the data associated with RFID. With use cases that include interactive fitting rooms, the use of RFID to improve inventory accuracy from the DC to the store, through to the use of RFID for high theft item security, product returns and more. At the peak of its inflated...

Scan and Go 19.03.2024 11:50

On this episode, Colin Peacock is joined by Professor Adrian Beck to discuss where next for Scan and Go? How can retailers reduce errors, improve accuracy and ultimately reduce loss when shoppers use their own devices to scan and pay for their groceries. Some shoppers love the ability to use their own device to scan and then pay for their groceries, as it can be a huge time saver. However, this cu...