Secrets From a Coach - Debbie Green & Laura Thomson's Podcast

Send us Fan Mail In this final part of our 4-part focus on Opportunity Mindset, we explore the concept of saboteurs - the things that can hold us back, sabotage our success and impact our confidence and overall sense of wellness and satisfaction in what we do. In all aspects of life, understanding how to ensure the things that motivate you (e.g. helping others) doesnt slip into the 'dark side...

Send us Fan Mail Welcome to our Summer Happy hour - where learning is free and there’s enough for everyone!   Come join us for a 10 min shot to refresh and reset your intention, delicious content mixed with some cool beach bar music vibes.  And this week’s cocktail no1 is Mojo Mohito which is bursting with practical ideas for boosting or sustaining motivation. Whether for yourself or your team, we...

Send us Fan Mail In this final part of our 3-part focus on service, this one is all about dialling up your internal and external service experience by focusing on the concept of the Stroke Index.  We are thrilled to be joined again by our close colleague Lindsey Thompson who is an expert in Transactional Analysis and Team Dynamics. She shares powerful insights into how to clean up the internal atm...

Send us Fan Mail In this second episode in our latest 3-part miniseries looking at customer service we look at benefits and steps to creating an internal customer service culture. 

Send us Fan Mail In our latest 3-part miniseries we take a look at customer service and the role it is playing in enabling organisations to thrive now and into the future. As more service experiences are becoming automated or augmented with eg AI-enabled chatbots, the human is fast becoming the premium service differentiator. So how can we maximise every moment when providing a service experience...

Send us Fan Mail We mark the mid-year point with a reminder of the power of taking a moment to pause, process and reflect on the past 6 months to set up well for the next. A good listen any time of the year, we also explore the benefits of processing for a team on the lessons learned, rather than leaping from one task to the next. We hear a round-up from this years guests so far with the secrets t...

Send us Fan Mail In this final part of our 4-part focus on Maximising Human Touch we take a practical look at how to unlock moments of connection. In a time-poor world, being listened to has even more premium and is the most powerful way to connect with people during uncertainty and transformational change. Making the simple shift from telling someone what to do, to asking them what they would lik...

Send us Fan Mail In this third episode of our 4-part focus focusing on Maximising Personal Touch we look at how to bring a human edge to sales and customer interactions in an increasingly automated world. We discuss the value of positive mindset, behaviours, and using the skills to build relationships and provide exceptional service. We share top tips for active listening, effective questioning an...

Send us Fan Mail In this second episode of our 4-part focus focusing on Maximising Personal Touch we look at how to think clearly when faced with complicated situations.  Many workplaces are demanding quicker and deeper levels of innovation, focus, creativity and problem-solving. As Apple unleashes AI in 1 billion smartphones across the planet (reported 11 June 2024), what role human thinking in t...

Send us Fan Mail In this first episode of our 4-part focus focusing on Maximising Personal Touch we look at how to balance the tasks we complete with the impact we create.  In a world that is becoming increasingly automated, and Artificial Intelligence now an everyday term we explore how to remain empowered, confident and making time for the human moments where we bring our personal touch to the i...

Send us Fan Mail In this final episode of our 5-part series on Redefining Careers, we are thrilled to welcome Siobhan Anderson, who shares her inspiring journey of overcoming academic self-doubt through mentorship and skill enhancement. Siobhan's experiences emphasise the importance of self-belief in addressing academic gaps and leveraging work experience. We explore how continuous profession...

Send us Fan Mail This fourth episode in our Redefining Careers series looks at the benefit of reframing how we look at our day to day to track how we are developing our skills. Like how fitbit-type trackers have transformed how we view our daily physical activity through monitoring data e.g. step count, there is a parallel when we apply this to our professional activity. It enables us to view &apo...

Send us Fan Mail This third episode in our Redefining Careers series takes a look behind the scenes on the realities of leaving a corporate job and setting up on your own. Joined by the inspirational Matt Sims, he shares his experience of leaving his role where he had been for 8 years, to become a solopreneur focusing on his passion and purpose. Lots of freedom and space to focus on the things you...

Send us Fan Mail Our latest series is all about Redefining Careers and this second episode looks at the power a 'lightbulb moment' can have on the choices and options that open up to us. We discuss just how many skills are transferable and therefore we can keep empowered in the knowledge that you can shift industries or levels if you want to.   Your technical expertise will only get you...

Send us Fan Mail Our latest series is all about Redefining Careers and this first episode focuses on the benefits of having different experiences to enable more choice as you progress along your journey. Whether planned or unplanned, actively seeking new experiences gives us more resilience if options suddenly change (recessions, redundancies etc) and keeps us empowered and confident to leave  if...

Send us Fan Mail In the final of our 4-part focus on 'Future Ready, Today' we explore the benefits, skills and opportunities from bringing coaching or mentoring approach to everyday life. To have a 'coach' is now seen as an asset rather than something to be embarrassed about, so we share the top tips for coaching as well as practical examples for shifting from a tell-to-ask sty...

Send us Fan Mail In this second episode in our 4-part focus on 'Future Readiness, Today' we look at easy, everyday ways to seek moments to learn and develop ourselves. As the waves of change due to automation, digitisation and AI continue to wash through the world of work, now is not the time to copy and paste our way through the working day. Although efficiency helps today be easier, it...

Send us Fan Mail In this second in our 4-part mini-series 'Future Readiness, Today' we look at the role of learning to set us up we  for the future. Rather than something that happens in a school, college or just at the start of our careers, having a learning mindset enables us to flourish in our personal and professional lives.  Its about balancing the amount of 'crystallised knowl...

Send us Fan Mail Welcome to the first episode in our 4-part focus on 'Future Readiness, Today'. As the waves of change due to automation, digitisation, hybrid working and AI continue to wash through the world of work, we take a practical and proactive look at what we can do today to set up well for the future.  Back in 2018 McKinsey's Global Trends report predicted 14% of the world&...

Send us Fan Mail This final episode in our 5-part series on Managing a Continuous Workload revisits the theme of preventing burnout. Joined again by burnout exec coach Alexis Neighbour, she explains the 4 reasons why burnout is on the rise, namely a general rise in worries and anxieties fuelled by the pandemic, technology, societal pressures and environmental concerns. Juggling work with caring co...

Send us Fan Mail This fourth episode in our 5-part series on Managing a Continuous Workload takes a practical approach looking at the skill of delegating. Delegation is not just for managers or senior people - it is sensible teamwork in action. As nature shows us, there is too much to do for one individual to safely carry it all alone - sharing workload and exchanging tasks is how success is susta...

Send us Fan Mail This third episode in our 5-part series on Managing a Continuous Workload addresses the alarmingly growing topic of burnout. Burnout is estimated to cost the UK £28.3 billion due to stress-related absence and is a growing problem impacting more people than ever before. We are privileged to be joined by Alexis Neighbour, who in her role as executive coach, now specialises in helpin...

Send us Fan Mail This second episode in our 5-part series on Managing a Continuous Workload is about having 'a proper conversation' about the reality of a workload that is ever-growing. Hybrid working means workload share is less visible, and the leaner the team, the more likely there is a single job owner holding it all together. Less empathy and resilience can mean more pressure and st...

Send us Fan Mail Our latest 5-part series is all about Managing a Continuous Workload, where we explore strategies for handling a busy workload that never seems to have a lull. This first episode is all about prioritising workload and communicating  clearly to people so expectations  - if not matched, are at least managed well. We share our CLAWS tool to decide who and how to update people, and th...

Send us Fan Mail In this final episode in our 4-part focus on Maximising Hybrid Working we are thrilled to be joined by the amazing HR expert Kate Maddison-Greenwell. She shares her research from over 700 leaders about the realities of hybrid working : the blockers and enablers and in particular how to make meetings and communication engaging and productive. Her research suggests 76% of managers d...