Science of CX

Craig Andrews is the founder and principal ally of allies4me, a marketing agency that specializes in creating effective customer engagement strategies.  After realizing that a traditional academic path was not his route to success, Craig embarked on a journey that led him to join the Marine Corps.  Following his military service, Craig delved into the world of marketing and engineering. He pursued...

Dan Zavortny is a visionary entrepreneur and the co-founder of NutriSense, a groundbreaking health and wellness company that is revolutionizing the way we approach preventive care and nutrition.  With a passion for bridging the gap between technology and healthcare, Dan has emerged as a leading figure in the industry, pioneering new pathways to better health through innovative solutions. Dan's jou...

Irina Poddubnaia is an esteemed expert in the field of post-sales processes and e-commerce.  With a passion for optimizing customer experiences, she has dedicated her career to helping businesses thrive in the competitive world of online retail.  As the founder of TrackMage, a leading customer experience platform, Irina has played a pivotal role in revolutionizing how businesses approach the cruci...

Curt Tueffert is an accomplished sales and marketing expert with a wealth of experience spanning over 30 years. With a deep understanding of the intricacies of the sales process, Curt has made a significant impact in the field by helping businesses and sales teams achieve remarkable success. As a professional speaker, consultant, and coach, Curt has honed his skills in building and maintaining str...

Meet Caleb Johnson, the inspiring founder of Red Sea Capital, a thriving real estate investment company.  Motivated by his mother's struggles and determined to secure a better future, Caleb ventured into the business world. He initially explored multi-level marketing but later discovered the true potential in real estate, leading him to invest in residential properties for three years before trans...

Beau Button has been actively involved with software development since he was 11 years old. He got his start learning about computers around age 9, digging into the hardware side of things first, and eventually picked up software development at age 11. Having spent the majority of his career as a serial entrepreneur working in the government space Beau has now transitioned into the mobile gaming s...

Doug Brown has had a varied career and has worked in different positions for various companies.  In the year 2000, he started a small business to help his kids gain experience in the business world.  This small venture grew, and he ran an organization for over a decade that was primarily focused on employee engagement surveys.  During this time, he gained a wealth of knowledge about the concerns a...

Elaina Zuker is the president of Elaina Zuker Associates in Montréal, Canada. She has taught seminars to hundreds of employees and managers at major corporations such as AT&T, IBM, American Express and MCI International, and is a frequent keynote speaker at conferences and industry events. She is the author of six books on leadership, management and communication.  Her best-selling book, “The...

Mike Kaeding is a residential real estate builder and developer. He’s the CEO of Norhart, and aims at transforming the way apartments are built and managed by incorporating technologies and efficiencies that have revolutionized other industries, and lead to high-quality, cost-effective projects.  Mike’s parents started their family business. But just a few years after joining the business, his dad...

Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy.  Her focus is on customer retention and how to quantify the financial risk associated with poor customer experience.  Paula’s work involves linking customer experiences with the behaviors that make organizations money, such as buying more and recommending the business to friends and family. She has developed t...

Nicky Billou is a thought leader who believes in the greatness of the human soul and loves in people’s hearts.  He acknowledges that entrepreneurs are society's greatest heroes because they have big hearts and big visions to make a difference for fellow men and women.  In my interview with him, Nicky shares insights on the concept of "passionate sharing" and the importance of having a purpose beyo...

Mike Wittenstein founded Storyminers in 2002, serving corporate, medium-size, and start-up organizations. His first professional CX experience was to guide the CX design for McDonald’s digital drive-thru in 1999 while eVisionary at IBM.  He earned the 31st CCXP designation and has helped hundreds of companies advance their CX initiatives and increase their ability to deliver value for clients.  A...

Victoria Pelletier is a highly successful executive with a compelling story of achievement in the corporate world. In her interview on The Science of CX Podcast, she shares her insights on the changing landscape of workforces and the impact of AI.  Victoria is recognized across North America as a dynamic, captivating keynote speaker, published author, and dynamic executive. Her story of overcoming...

Rick Elmore is an entrepreneur, sales, and marketing expert. As the Founder and CEO of Simply Noted, Rick developed a proprietary technology that puts real pen and ink to paper to scale handwritten communication, helping businesses of all industries scale this unique marketing platform to stand out from their competition and build meaningful relationships with clients, customers, and employees. Fo...

David Fradin has trained thousands of managers throughout the world. He infuses his workshops with insights and experiences gained as a product leader at companies like Apple & HP.  He was classically trained as an HP Product Manager and was then recruited by Apple to bring the first hard disk drive on a PC to market. As a result of his leadership & management skills, Apple promoted David...

Brian Gregory is the Founder and ceo of Admanity.com and creator of the breakthrough algorithm behind the admanity®protocol. He is also a former 20-year publisher of large, citywide magazines in the Phoenix market as well as an expert in direct selling.  Admanity is the first company to create an online test and predictive emotional algorithm to determine the best emotional advertising strategy fo...

Tyler Horsley, Founder and CEO of Nuclear Networking has worked in technology and performance marketing for 13 years.  He spent his first career before building Nuclear Networking working in service and federal intelligence at DHS, IRS, and a federal military contracting firm. Tyler founded Nuclear Networking in 2010. He studies the landscape and positioned Nuclear Networking as a niche performanc...

Vinnie Potestivo is an Emmy Award-winning media advisor with a 25 years track record of guiding personal brands and founder-led businesses to new heights through strategic content distribution, brand visibility, and media reach.  As an advocate for independent creators, he hosts "I Have A Podcast®" and serves as the editor-in-chief of ihaveapodcast.com, a premier destination for indie podcasters l...

Dan is Guidde's co-founder and an entrepreneur having walked the path as a founder and operator at multiple startups and large corporations over his 20-year career.  Prior to Guidde, Dan served as the VP of Product and first business hire at Upstream Security, a venture-backed and leading automotive cloud cybersecurity solution provider. Before Upstream, Dan was Co-founder and VP of Marketing for...

Rob is a seasoned software developer and technology professional.  His background includes over 30 years of design, development, and solution creation. In the past, Rob's roles have included staff developer, director of development, and architect administrator.  He received his MBA (with a concentration in e-Business) at the University of Phoenix and also holds a BS in Computer Science from the Ro...

John Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: "Be The Lifeguard of Your Own Life" has over 1,000,000 views and was featured on Larry King’s Show.  He prides himself in having the innate ability to motivate companies’ sales teams to turn mundane case studies into compelling case stories so they win more new business. From John’s award-winning career at Cond...

Amanda Ono has spent her career learning to maximize a company's most valuable investment — its people.  Boasting over 20 years of international experience in organizational development, HR consulting, and change management, she’s implemented successful talent and leadership initiatives in six countries across four continents.  You can currently find her at Resolver, a Kroll business and worldwide...

Soon Yu is an international speaker, award-winning, and best-selling author on branding, innovation, and design. He is also a Forbes contributor who has been featured in the Wall Street Journal, Washington Post, Entrepreneur Magazine, and New York Times. Soon Yu’s latest book, Friction, asks businesses to consider adding more friction for their customers and employees in order to create greater en...

Jen is referred to as the leading expert in creating world-class teams. She works with high-achieving leaders and entrepreneurs who are stuck at 6-figures and want to reach 7-figures per year.  Through her masterminds and private mentorship, Jen dramatically improves her leadership skills to build powerful teams that enable multiplied results in record time, while designing a balanced and exciting...

Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations.  He has more than 35 years of experience advising and directing major operations in more than 160 leading companies.  Bill is also the co-author of The Best Service is No Service...