Richard Blank Podcast Guest Appearances Costa Rica's Call Center

Michael Neuendorff: How, how do you, how do you develop sales? People who are relatively green to become someone that is effective at following your methods and processes? That, what, what, what do you look for in salespeople to know that I'm working with someone who could be great?  Michael? Those are my favorite agents to. I can mold them. They're not coming in with bad habits. They'...

Michael Neuendorff: I'd like to welcome Richard blank to the show today, I've been really looking forward to this conversation. I know you're going to enjoy it too. So before we get into the questions I'd like to introduce Richard formally Richard's journey as an expat is filled with many twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5,000...

Dave Lorenzo: You know, you, you're an inspirational person. You really care. I, you know, we can tell just from the short period of time, we've spoken that you really care about the folks that work with you. Does it make it harder for you to kind of pump them up? Because I know that myself working from home, like today, if today's a perfect example, My interaction with you today is pr...

Dave Lorenzo: All right, Richard. So before we went to that break, I asked you to think of a case study for us. Have you come up with one? Richard Blank: I have, in fact, I can make it easy for you. I could do it across all verticals. How does that sound? So it applies to every account that I have. I always have an answer for that. A couple things we can do. Richard Blank: The first thing is there...

Dave Lorenzo: Where I live in Miami is I, I live, uh, probably 15, not even maybe 10 miles. The Western border of Miami-Dade county, uh, you know, heading toward the Western part of Florida. And this particular area is, uh, was settled by, uh, a lot of Cubans. So when we go to the supermarket, where in my neighborhood, we, more than likely we speak Spanish. Dave Lorenzo: Um, when we go to get our...

Dave Lorenzo: Richard there's, there's two, uh, two questions that stand out for me before, before we finish up that I have to ask you about. And the first is, do you think because, um, because being, uh, being a, um, being an associated call center, being a rep at a call center in Costa Rica is a noble good, uh, well respected profession. Dave Lorenzo: Is there less call reluctance? Is th...

Dave Lorenzo: Great. It used to be a novelty. Now it is essential. And this is the conversation that we have with our kids. This is the conversation I have with anybody who's willing to listen because it's the you're you're in the next 10 years, 65, 70% of, uh, of our country is going to. Uh, folks who speak in other language and the majority of those folks will probably be Spanish...

Dave Lorenzo:Is that, is that gonna be a permanent part of your, um, of your say employment offering now? There'll be certain people. You know, even when the government opens up completely you'll, you'll allow them to work from home because maybe they're in a place that's an hour and a half car ride or bus ride away. And they're excellent. So they can work from home because...

Dave Lorenzo: Now welcome to another edition of the inside BS show. Today we go down to Costa Rica, a beautiful nation, just south of the United States, where the weather is always good. The people are always friendly and the work is really efficient. In fact, today, we're gonna talk about. Setting up a call center in Costa Rica and why you don't need to do that, cuz there's already on...

Dave Lorenzo: Hey now, welcome to another edition of the inside BS show. Today we go down to Costa Rica, a beautiful nation, just south of the United States, where the weather is always good. The people are always friendly and the work is really efficient. In fact, today, we're gonna talk about. Setting up a call center in Costa Rica and why you don't need to do that, cuz there's alrea...

Dave Lorenzo: Biggest takeaway from my time in Costa Rica related to the people was that. And my, my friends here in Miami are gonna kill me for saying this, but it is the God's honest truth. People in Costa Rica speak better English than the people in Miami . It's just the facts. I'm not, I'm not saying anything. That's, that's not true. The people in Costa Rica are extrem...

Dave Lorenzo: All right, Richard, take a second and think of three things we should take away from our time together. Three things we want people to remember from our conversation today, while you're doing that, I wanna remind folks that we're brought to you by St. Draki corporate advisors. So if you wanna reduce your tax exposure, you gotta give Sindrowski a call. You can reach out to the...

Dave Lorenzo: All right. So, uh, talk to us about. The, uh, the type of work you do. Uh, I think a lot of people who are listening, a lot of people who are watching, they think of when they think of a call center, they think of, you know, calling like the help desk to solve problems. But you do a lot more than that. So explain the spectrum of work that you do at Costa Rica's call center,  Rich...

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST. One of Richard Blank’s (CEO of Costa Rica's Call Center) strong suits is gamification company culture Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speak...

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER TELEMARKETING. I also talked about a certain sort of balance in the call. And I follow through with phonetics, that simple form of micro expression reading, you can usually read somebody’s body language. So since we don’t have the luxury of sight here, I decided that our other senses should be expanded....

This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained ove...

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest col...

SCCS-Podcast-Cutter Consulting Group-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center  What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about h...

Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public sp...

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for st...

Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public sp...

Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public sp...

JUKE BOX-ROCKOLA COLLECTION AT COSTA RICA'S CALL CENTER DESCRIPTION RICHARD BLANK HAS THE LARGEST ROCKOLA-JUKEBOX COLLECTION IN COSTA RICA. 1961 ROCKOLA REGIS 1996 ROCOKLA 1959 SEEBURG 220 1964 WURLITZER 2400 1977 SEEBURG STD4 MARDI GRAS 1961 SEEBURG AY-160 Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. Richard Blank is the...

Employment opportunities Costa Rica’s Call Center employment services department is always open to meet new prospects to join our call center teams at all levels for a variety of outsourced campaigns. Anyone in the corporate world who believes that their advanced communication skills can enhance a telemarketing, customer care or even a web design campaign are all encouraged to immediately contact...

Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public sp...