Richard Blank Podcast Guest Appearances Costa Rica's Call Center

Richard Blank: In Chicago  Dr. Jeremy Weisz: that, you know, there's, there's such an art and a science to this and you talk about upsells, right? How do you teach upsells when there is an art to it as well? Like what are some of the, the parameters or guidelines you give? Cause you have to give some type of guidelines. It went from Elvis to do to Beethoven, the, you know, but you probably...

Secrets to getting the highest QA scores when working at a call center? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah, we can go ahead and, and call a thousand people, but maybe we research, uh, and call 200 people and have a closer connection. It's more targeted.  R...

How to make a custom made email template when prospecting new business? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as well? Or is that, or the company handling those things and you're following up with the call?  Richard Blank: It really all depends. Um, a lot of the...

Richard Blank: An incredible organization. I love  Dr. Jeremy Weisz: the law firm example. Richard, I'd love for you to talk about, I know you do lead generation for, uh, industrial real estate, and I'd love for you to walk us through what that  Richard Blank: looks like. It's changed a bunch because a lot of the times people are working from home or it's just going through and ans...

Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kind of parts to the call. So I'd love for you to break that down, especially the opening part. Cause if you, you know, you've mentioned before, if you don't get past that, it doesn't matter what you have planned  Richard Blank: for the rest of the call. Richard Blank: That's a great...

Richard Blank: And this sort of company culture, I think you can then once again readjust your prospecting accordingly,  Dr. Jeremy Weisz: Richard, in that situation with a company, go, Great. We want you to actually. You know, these are customers that aren't using, decide not to use this anymore for whatever reason. And what volume does it make sense for them to call you? Dr. Jeremy Weisz: Li...

Dr. Jeremy Weisz: So Richard, let's say there's a company and um, they have a list of whatever every month of clients who decided not to use a service, they can hire a company like you to go, Hey, Richard, here's the list right now. We don't offer support via phone. Here's a list of these clients every month, and your company would call them and almost do kind of like an exit t...

6 Tips on how to avoid bad telemarketing habits! INspired INsider Podcast guest Richard Blank Costa Rica's Call Center Richard Blank: Marketability should be limitless.  Dr. Jeremy Weisz: What are some examples of bad habits people come in  Richard Blank: with? I, I think that what happens is they'll give up to easily, I think if a phone call, if someone hangs up on you, that's fine, b...

Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd love to hear some examples because I think we could all, at least I could speak for ourselves, can always improve on customer support, whether it's spoken or written. And you had several, I heard you say several different versions, not just like, Can I help you? Dr. Jeremy Weisz: But there's...

Dr. Jeremy Weisz: So when you talk about gamification culture that you have there, tell me more about  Richard Blank: that. Whew. My job is my, my second half. I mean, the first thing of this company is buying more machines and finding places to put them. I grew up in the seventies and eighties and unless you were a really, really good game where your $5 really had to last you an entire Saturday,...

Richard Blank: For my clients.  Dr. Jeremy Weisz: Let's talk about culture for a second and when, when Covid hit, again, like you have the tools and opportunity to do things virtually, obviously, cause people call you, you're a call center and you're doing things virtually, but what about in house? Did things change at all with Covid? Did you find that more people were able to work fro...

Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they're a fit from a company perspective, uh, the type of company you serve, but they're looking for a different type of service. What are the, the service type of services that maybe people are expecting that you're, you tell them, we don't, we don't really do that here. Richard Blank: We...

Dr. Jeremy Weisz: What I've got. You care by every side between my eyes. Walk through the, came out better on the other side. See? Looks like a, You find the same. Right now I'm feeling like a hundred grand. You are listening to Inspired Insider with your host, Dr. Jeremy Wise. Dr. Jeremy Weiss here, founder inspired insider.com, where I talk with inspirational entrepreneurial leaders. Dr....

Real Estate Jam session podcast guest full video. Richard Blank Costa Rica's Call Center Joe Killinger: Welcome to the Real Estate Jam session. You know, I always try and bring value to you guys and it's all geared toward the real estate industry, and I'm always looking for ways that I can really enhance the experience of being in this industry. And cold calling, like it or not, is a b...

Telemarketers in sales should be judged on merit, not on price. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center Richard Blank: Enhanced communication.  Joe Killinger: Yeah. I You get it. Um, who is your, What does your typical client look like?  Richard Blank: Well, there's two types. Okay. It could be someone like yourself in the United States that needs to sc...

The best telemarketing training classes start with recess. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center Joe Killinger: you gotta create the connection past the pitch, you know, from there. Yeah. Well, um, so tell us a little bit about what you do. You've got a call center down in Costa Rica, so I'm a little jealous about, I gotta come down there and scub...

Desert pitching on the phone with no oasis. Clients need to relax your delivery and drink your rhetoric. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center Joe Killinger: Yeah, finding those people and making sure they have, We have a bad habit as real estate agents. We are, you know, we're a type personalities are entrepreneurs, most of them, and that I run into,...

Uncover a gem to anchor immediately with that individual on the phone. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center. Richard Blank: So I was just the sell the sizzle. Come into the tent. Yep. Greatest show on earth, kinda guy, .  Joe Killinger: Now how many calls, you know, we always get how many calls is, is, I'm sure it varies between commercial and reside...

A simple common sense approach to my phone calls. I sold a lot of sizzle. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center. Richard Blank: don't be surprised if Joe's gonna be way too busy and it's gonna have to eat two lunches to get his energy back.  Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get...

Why you should listen more than you talk on the phone? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center Joe Killinger: Richard is the, um, not listening. They're so busy. They've got somebody on the phone, they're trying to get everything out so fast and, but they're not listening to what the person on the other end is saying. And I just think that i...

The sweet spot for making callbacks to potential clients? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center Richard Blank: You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business.  Joe Killinger: Yeah. How often do you, if you, you can't get through two or three or four times, how...

How to get past really good Gatekeepers? Real Estate Jam session guest Richard Blank Costa Rica's Call Center Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you really just take that extra effort that will separate it. And I have seen a larger conversion ratio of emails coming back from those. Not just, it just  Joe Killinger: doesn't work. Yeah...

Joe Killinger: Welcome to the Real Estate Jam session. You know, I always try and bring value to you guys and it's all geared toward the real estate industry, and I'm always looking for ways that I can really enhance the experience of being in this industry. And cold calling, like it or not, is a big part of our industry. Joe Killinger: So as fortunate to run into Richard Blank, Richard ha...

Kevin McDonald Positive Talk Radio full show with special guest Richard Blank Costa Rica's Call Center The following presentation has brought you by KM media.pro, please visit KM media.pro for more inform. Now stay right where you are as we present. Welcome to positive talk, radio, evolving ideas, one conversation at a time, great guests, dynamic stories and interviews. Plus new thoughts on a...

Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but. it's interesting that if that people will, you know, give you a ba...