REWORK

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.

If you have a question you'd like answered on the next Mailbag, leave us a voicemail at (708) 628-7850!

To listen to more of The Heartbeat Podcast, visit https://knowyourteam.com/blog/podcast/ or look for the show wherever you listen to podcasts.

Claire Lew on Twitter / Know Your Team website — 00:15 The Heartbeat Podcast — 00:34 Know Your Team's "About Us" page — 1:04 "Building Know Your Company" (Signal v. Noise) — 8:04 "How we put together a simple deal to spin off Know Your Company" (Signal v. Noise) — 12:31 "Want to be a better manager? Work as a restaurant hostess" (Know Your Team blog) —...

We're introducing a new segment called Last Week with Jason Fried, where Basecamp's CEO talks about a task or concern that recently fell on his plate. In this inaugural episode, Jason talks about how the end of the company's lease on its Chicago office leaves him with a big decision on how to design a space for a mostly remote workforce and whether Basecamp needs an office at all. M...

Our 2017 episode, "Can You Sell Water? Part 2" - 00:29 The Institute for Justice Clinic on Entrepreneurship at the University of Chicago - 00:37 The study "The Growth, Scope, and Spatial Distribution of People With Felony Records in the United States, 1948–2010" was published in the October 2017 issue of Demography - 3:23 Microsoft made $16,005 in revenues its first year - 5:31...

We're introducing a new segment called Check-Ins, where we talk to folks at Basecamp about their answers to recurring questions that get asked of everyone here. Recently, Jeremy Daer on our Security, Infrastructure, and Performance team dealt with an incident where an Internet scammer was fraudulently posing as a Basecamp recruiter to collect personal information from job seekers. We hear fro...

The DHH tweet that started it all - 00:36 Wailin's tweet about the Chicago Tribune - 2:23 Laura Hazard Owen on Twitter - 2:55 NiemanLab - 3:34 Consumer Federation of California - 4:21 California Senate Bill 313 , which former Governor Jerry Brown signed into law in 2017 - 5:40 California News Publishers Association - 6:31 The New York Times' cancellation screen - 9:36 The Wall Street Jou...

Read David Heinemeier Hansson's blog post and Jeremy's follow-up post on the mass-login attack. Our episode on the Big Integer outage - 00:41 The big Code Red moment starts at 3:06 of this clip but c'mon, just watch the whole thing - 00:48 Jim Mackenzie on Twitter - 1:15 Background on the data breaches at Marriott , Equifax , and Yahoo - 1:53 Jeremy Daer on Twitter - 2:10 "It&a...

In 2004, Basecamp CTO David Heinemeier Hansson released a framework called Ruby on Rails that has since been used by over 1.2 million web applications including Twitter, Airbnb, Hulu, and, of course, Basecamp. In this bonus episode of Rework, David talks about creativity, finding a passion, and how writing Ruby changed the way he thinks about programming.

Hello, Mallory - 00:20 The Baby-Sitters Club - 00:40 Aja Hammerly's website - 2:18 Aja's post, "There Is No Perfect Interview" - 2:22 Aja's tweets on hiring from November 2018 - 7:24 A blog post by Basecamp CEO Jason Fried that talks about design challenges - 14:20 Aja on Twitter - 23:15 For further reading from Basecamp on this topic, Jim Mackenzie on the Support team has...

The IceCube website - 00:46 What is a neutrino? (Scientific American) - 1:13 SNOLAB in Canada is an example of a neutrino observatory located in an old mine - 1:58 When neutrinos collide with other particles, a blue light is emitted. This is what IceCube detects. Read more about this blue light and IceCube in this article from the National Science Foundation - 2:13 Emsisoft - 2:48 Skynet satellite...

"Happy Pacifists," our episode about violent rhetoric (and its opposite) in business - 00:24 "Big Integer," our episode about how Basecamp managed a major outage - 00:30 "Spark Joy with DHH," our episode about applying Marie Kondo's tidying-up principles to business - 00:38 Liz Fosslien's website . Mollie West Duffy's website. Their joint website . - 1:...

Signal v. Noise - 1:49 Episode 01, "Sell Your By-products" - 2:00 "Signal v. Noise moves to Medium" - 2:37 Jason Fried and Adam Stoddard - 2:48 Medium's changed policy on custom domains - 3:55 Medium's membership program - 6:10 A Vox article on how Tumblr's ban on adult content negatively affects the broader community - 7:30 History of WordPress - 9:55 A Quartz a...

Marie Kondo’s official website - 00:14 Marie Kondo's interpreter is Marie Iida and here's a Quartz interview with her - 00:28 Author Courtney Milan's Twitter thread on Marie Kondo's misunderstood advice about books - 00:49 Everything Wailin learned about arguing on social media she learned from DHH in the "Pick A Fight" episode of Rework - 1:00 The Life Changing-Magic...

On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded. Show Notes Jason Fried and David Heinemeier Hansson's most recent boo...

We tried to record an episode, but there were more important things to talk about. See you in 2019 with more episodes of REWORK.

After yet another round of revelations about Facebook's use of customer data, Basecamp has decided to become 100% Facebook-free . We've actually been off Facebook proper for a while, but on Wednesday we decided to remove the company from Instagram and WhatsApp as well. This is a conversation with Basecamp's CTO, David Heinemeier Hansson, about making that decision and why he thinks...

On the last episode of Rework, we talked about the dangers of using violent language in a business context. We've had to grapple with other kinds of problematic language at Basecamp as well. In this mini bonus episode, Shaun talks to programmer Jeremy Daer about shedding harmful terms for database relationships that persist in the industry.

The Brigham Young/Utah "Holy War" game is so famous it gets its own Wikipedia entry - 00:03 Steve Jobs' quote about going "thermonuclear" against Android was first revealed in Walter Isaacson's biography - 1:18 Joshua Gubler's website - 1:49 David Wood's website - 1:57 Joshua Gubler and David's research, conducted with Nathan Kalmoe of George Washington...

Books by Basecamp - 00:18 Harper Business - 3:52 Adam Stoddard , Basecamp's marketing designer and the designer of the new book's cover - 4:01 Jason Zimdars , Basecamp designer and book illustrator - 5:26 Mike Rohde , the illustrator for Rework and Remote - 5:45 Charles Darwin on Daily Routines , a blog that became the book Daily Rituals: How Artists Work, edited by Mason Currey . The bo...

Rachel Ernst , VP of employee success at Reflektive - 00:41 Reflektive’s #MyWorstPerformanceReview contest and the winners - 2:12 Basecamp CTO David Heinemeier Hansson’s classic screed against fundraising and startup culture - 7:00 Reflektive’s press release on its $60M Series C - 7:32 Watch a real-life design review with Conor and Basecamp CEO Jason Fried - 13:46 Hey, did you know we at Basecamp...

Behold the wonder of raclette - 00:59 Looking for a calm company while job searching - 2:33 How a business that deals with clients can work more calmly - 4:24 The 37signals manifesto - 6:03 Applying calm principles in a school setting - 8:40 The Centers for Disease Control and Prevention say most schools start too early - 10:24 Alfie Kohn’s website . DHH recommends Punished by Rewards and The Myth...

Our previous episode - 0:11 It Doesn't Have to be Crazy at Work by Jason Fried and David Heinemeier Hansson - 0:19 Rework by Jason Fried and DHH - 0:37 The story of Squatty Potty - 1:13 This Unicorn Changed the Way I Poop , the original viral video - 1:28

We’re taking your questions for David and Jason to answer in an upcoming mailbag episode! Leave us a voicemail at (708) 628-7850 and you'll be entered into a drawing for an autographed copy of It Doesn't Have to be Crazy at Work. Listen to the first part of this interview - 0:23 Jason and David’s previous books are Rework and Remote - 3:37 Jason and David will be speaking at the Wall Str...