ReThink Productivity Podcast

Send us Fan Mail Richard McElroy shares a look into the life of a Category Director in one of the big supermarket chains It is fascinating to understand the work that goes on to get new products onto the shelf  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReThink on LinkedIn 

Send us Fan Mail James Bolle, Captain at PRPSFL returns to share his thoughts on how Purpose played out in 2020 amidst a global pandemic and his hopes for Purpose in 2021 Listen to the PRPSFL podcast here... https://prpsfl.com/purposecast/  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn F...

Send us Fan Mail Covid19 has been the greatest consumer shock to our system we have ever had Diane Wehrle, Marketing and Insights Director at Springboard Research is back to share footfall trend insight since we spoke in episode 26 (July 2020)  Has footfall stayed the same since lockdown 1? Will local high streets and retail parks continue to be our go to shopping destinations? What will footfall...

Send us Fan Mail Audie Penn, Managing Partner at Faro Partners talks all things lean and continuous improvement. The benefits and how important leadership is in the whole process. The key question is... Did you follow the process, did it produce the intended result?  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Con...

Send us Fan Mail Craig Willis, CEO & Chris Green, CCO at SKORE share how they are making process mapping, analysis and management easy. How would you like to be able to capture processes at the speed of conversation??  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReThink on L...

Send us Fan Mail Mark Thomson, Retail Industry Director EMEA at Zebra Technologies shares insight into how retail technology is evolving rapidly. Is this the start of a new type of Retail colleague??  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReThink on LinkedIn 

Send us Fan Mail Ian Scott, Retail Consultant & Steve Lister, Global Retail Innovator & Influencer discuss what physical retail has to do to bounce back from the downturn in 2020 due to the various lockdowns Are you a revenge shopper? Listen to find out   #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect...

Send us Fan Mail Andrew Busby & Pat Kelly Co-Founders of SafePrem Solutions tell us about their mission to provide a fully independent end to end Covid safe service using the SafePrem SAFER Journey process This isn’t about PPE it is about a long term sustainable return to Covid safe premises Find out more here… SafePrem Solutions Information    #theproductivityexperts Register for the 2026 Pro...

Send us Fan Mail Steve Dennis, Keynote Speaker | Top Retail Influencer | Strategic Advisor | Senior Forbes Contributor | Author-"Remarkable Retail" gives us an amazing insight into how he sees the world of Retail. Is Retail Dead? Are we obsessed with channels? Steve's book referenced in this episode can be found here... Remarkable Retail    #theproductivityexperts Register for the 2...

Send us Fan Mail Lord Mark Price, Founder of WorkL and Engaging Business and former Deputy Chairman at John Lewis Partnership and Managing Director at Waitrose, shares his wealth of business knowledge on the benefits of keeping people happy and engaged at work. Listen out for the 6 key drivers to a happy and engaged workforce Mark's books referenced in this episode can be found here... Lord M...

Send us Fan Mail Steve Leach, Sales Director at Nisa Retail shares his thoughts on the future of convenience retail, lessons learnt during lockdown 1 and how Nisa are making a difference locally  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReThink on LinkedIn 

Send us Fan Mail Andrew Busby, Founder Retail Reflections and Co-Founder SafePrem Solutions shares his views on why it is important to know where you Customer is as we move to a more locally based way of life Top Tip: If you are Christmas shopping online this year order early to avoid disappointment, especially if it a Turkey 🦃    #theproductivityexperts Register for the 2026 Productivity Forum D...

Send us Fan Mail Simon Fraser, VP, Customer Experience Strategy at InMoment is back for the final episode in this series. Simon covers... What are Inclusive Experiences? Do you design for the 'average'? Are you able to understand and improve Inclusive Experiences from your customer feedback?  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first Re...

Send us Fan Mail 🎧 Simon Fraser, VP, Customer Experience Strategy at InMoment is back for episode 3. He shares his thoughts on the evolution of payment, how things can get in the way of delivering a great customer experience at the end of your shopping journey and how this massively influences your brand experience  🎧  #theproductivityexperts Register for the 2026 Productivity Forum Download a c...

Send us Fan Mail 🎧 Simon Fraser, VP, Customer Experience Strategy at InMoment returns. He discusses the challenges of delivering a great experience whilst striving to be truly Omnichannel. Who does a great job and who could do better?? 🎧  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn F...

Send us Fan Mail 🎧 Derek Eccleston, CX Consultant at InMoment kicks off the series by sharing some amazing stories of companies that deliver on their brand promise and the consequences of what happens when it all goes wrong!! 🎧  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReTh...

Send us Fan Mail These are worrying times for an industry that we all rely on to socialise with friends and family, but all is not lost!! 🎧 Ann Elliott, Hospitality strategist, connector and adviser at Ann Elliott Hospitality Consultancy shares her thoughts on where hospitality is heading in the short and medium-term 🎧  #theproductivityexperts Register for the 2026 Productivity Forum Download a...

Send us Fan Mail 🎧 Sue Hedaux, Co-founder at ReThink tells us why you shouldn't have to compromise service to be more efficient and productive 🎧  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReThink on LinkedIn 

Send us Fan Mail 🎧 Neil Parrish, Workload Planning Manager at Greggs talks about the challenges of having small footprint shops with high customer volume and how changing buying habits will impact the store operation 🎧  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReThink on Li...

Send us Fan Mail 🎧 Matt Hussain, Change & Productivity Manager at Well Pharmacy shares the amazing journey the business went on at the start of the Pandemic lockdown to support the nation and discusses with Simon what the future of Pharmacy may look like🎧  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect...

Send us Fan Mail 🎧 Sanford Stein, Retail expert and regular Forbes contributor, discusses the state of Retail in the USA. Is it on a different trajectory to the UK or are they experiencing similar trends?🎧   Sanford's book can be found on Amazon here... Retail Schmetail   #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retai...

Send us Fan Mail 🎧 David Travis, Chief Product & Technology Officer at Red Bee Media & Board Member at Leyton Orient FC talks with Simon about how the media industry has had to adapt to keep the world connected, and how Leyton Orient are leading the way in terms of match streaming content, with lots more to come!! 🎧  #theproductivityexperts Register for the 2026 Productivity Forum Downlo...

Send us Fan Mail 🎧 Clare Bailey, Founder of The Retail Champion & Independent Retail Consultant talks with Simon about the impact lockdown is having on jobs on the day (22nd September 2020) multiple brands announced significant pending job losses, hence 'Grey Tuesday'. They also talk about changing Customer shopping behaviours and the move towards 'having less, means more'...

Send us Fan Mail Karen Dyke, CEO at Retail Manager Solutions (RMS) shares how they have been helping the sudden switch to remote working and the benefits of the RMS metro roadmap which covers much more than just WFM. Which stops will you visit?? Metro  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon o...

Send us Fan Mail Wayne Snyder, VP Retail Strategy EMEA and Kim Hill, WFM Solution Advisor EMEA  at  Blue Yonder share their thoughts on how automation is impacting the Customer & Store and the role WFM can play in this evolving journey  #theproductivityexperts Register for the 2026 Productivity Forum Download a copy of our first ReThink Productivity Retail Report Connect to Simon on LinkedIn F...