Retail Transformation Show with Oliver Banks

Storytelling has arguably become an overused buzzword in marketing, but the principles of story are still fantastic for aligning and motivating teams and change initiatives. To help us understand more, Oliver Banks catches up with master storyteller, and Marvel comic writer, B.Earl. Listen and discover how you can uncover elements of story to make your mission bigger and more relevant for customer...

Livestream shopping presents a big opportunity - but there are many aspects to consider. From the technical set-up of the livestream platform, to key skills for the host or presenter. But also managing a number of cross-functional interactions and making the most of loads of data too. Oliver Banks lays out key considerations as you define your livestream shopping operating model. Listen to this ep...

Livestream shopping has grown astronomically, driven by China and the pandemic. And this channel now presents a major opportunity for other retailers to engage with customers and blend the world of entertainment and retail. In this episode, Oliver Banks explores how livestream shopping connects with other new video content formats. You'll hear examples of how livestreams are changing retail and wh...

Retail can be complex and complicated, we do also have a tendency to overcomplicate. So in the face of volatility and periods of radical change, it's important to focus on essential aspects. The host of the Retail Transformation Show, Oliver Banks, attended Retail Week Live 2022 to learn from retailers and experts about how to navigate the turbulence. In this episode, Oliver reflects on 10 ke...

Have you stopped to consider the possibility that your transformation is wrong? The implications of pursuing the wrong strategy and implementing the wrong changes are enormous. But, there are many reasons why this may be the case. And there are many unintended consequences at play too. So join Oliver Banks and challenge yourself and your current approach. Listen to this podcast episode to hear: Th...

With huge volatility in recent years, it's easy to be lured into a false sense of security that you have no change left to do or that you're fully prepared for it. But the reality is that evolution requires continual change. And also, the external environment is prompting more challenges and promoting more change too. Join Oliver Banks as he reflects on 3 topics from the upcoming Retail Week Live...

Checkout-free stores, like Amazon Go, are becoming more common in the retail market. We're seeing companies like Amazon expanding their store estates as well as more retailers converting or opening checkout-free stores. But as these shops become more of a normal occurrence and less of a novelty, then you'll need to decide if they fit with your business and operating model. So in this episode of th...

Collectively, we're amazed at simple ideas - like "be customer-centric." But then reality arrives and for various reasons, the simple idea becomes clouded and risks being forgotten. In this episode, Oliver Banks explores why we enjoy listening out for simple ideas. And the reasons that result in that simple idea never making it to fruition. Listen to this episode and discover: Why a simple idea ca...

In tough market conditions, questions must be asked about viability and approach for many aspects of your business. And it's likely, that physical stores will be challenged, and the question raised about the role that shops play. In this episode, Oliver Banks shares an approach to help you understand the current and ideal role that stores play. And you'll also learn how to take this and build a tr...

Transformation is stressful. It's a journey into the unknown, littered with risks and dangers. But human beings have instinctively evolved to react to danger in a particular way. However, that way is not productive for modern life. Yet, by understanding the science of the brain and the stress response, we can take intentional actions to overcome stress and be our best. Join Oliver Banks and discov...

In the evolving world, we are seeing 6 new business models emerge across the retail industry. Each one is driven by sustainability, with a particular focus on environmental sustainability. However, each business model also comes with their own challenges and impacts to the existing operating model. Join Oliver Banks to explore and understand these 6 business models that are becoming increasingly p...

Building spare capacity into a business is a difficult decision as the investment is not immediately needed. But in the retail industry, with major spikes around peak trading times and with squeezed margins, it's becoming increasingly important to carefully manage the slack in your operating model. To help explain how to do this, Jeff Roberts joins Oliver Banks to explore why and how you can build...

Social media has made retailers and brands much more accessible for consumers. And influencers are increasingly being used to make companies more personable in this highly accessible world. In this episode, Oliver Banks is joined by B2C and B2B influencer, Michael LeBlanc. Together they discuss how influencers are changing retail and what best practice looks like. Listen to this episode to discove...

The retail technology market has evolved over the past 10 years. With new innovations and evolving technologies, plus with the increased digital transition brought on by the pandemic. Oliver Banks chats with Matt Bradley about how the retail technology industry is evolving. Plus, you'll hear more about the upcoming Retail Technology Show in London. Listen to this show to understand: Key trends of...

Innovation is closely linked with transformation. But innovation can be perceived differently and without understanding what innovation means to you and your organisation, it's likely that misalignment will lead to conflict and confusion. Join Oliver Banks to learn how to understand what innovation means for you and how you can go about putting simple actions in place to inspire more creativity, n...

Omnichannel has been a major trend for years now. But it's something that some retailers still struggle with. And there is no clear-cut best example of omnichannel retail. In this episode, retail transformation expert, Oliver Banks, explores why this is. Plus, you'll hear the 5 key components to focus on to make you the best omnichannel retailer out there. Listen to this episode to discover: Examp...

The rise in ecommerce is well documented. But one of the key differences compared to physical shops is the volume of data available. And understanding how to analyse the data and draw actionable insights will be key. In this episode, Ben Salmon, co-author of "Your Number's Up", joins to explore how you can embrace digital retail and drive growth through your ecommerce metrics. Listen in to this ep...

Defining and delivering a retail transformation programme involves decisions. Lots of decisions! And for each of these, there may be many options on the table. Some become no brainers when you start to look at them. But every so often, you come to a decision where there is no right answer. Multiple options might look equally good. Or equally bad! So, what do you do when there is no right answer? S...

Some retailers offer excellent shopping experiences that truly allow customers to move between channels. But designing omnichannel customer journeys can be complicated, with multiple functions, technologies and stakeholder views. Join Oliver Banks and special guest, Sarah Friswell, CEO of Red Ant, to explore how to design an omnichannel shopping trip and customer experience. Listen to this podcast...

The metaverse has exploded into our lives and it will drive innovation and disruption. But a big question still remains - what is the metaverse? It leads to contradictions of opinion and confusion about the opportunities and threats it presents. Join retail transformation specialist, Oliver Banks, and explore what the metaverse is and what it means for retail and life in general. So, in this podca...

All companies feel they are customer centric. And we're full of data about customers. But how useful is that to guide strategy and change initiatives? And do you and your wider team know that they can to do win and delight customers? Digital Transformation Influencer, Howard Tiersky, joins to explain how avatars, persona and ideal customer profiles can help to guide your transformation. Listen to...

The ultra fast deliveries of the Quick Commerce or Q-Commerce market represent a significant disruption and change. The retail operating model must transform to deliver this customer proposition. In this second part, Oliver Banks explores the essence behind a 10 minute delivery operating model. He also identified a number of challenges that you must face if you are embarking on a quick commerce st...

The Q-Commerce or Quick Commerce market has grown massively during the pandemic. Ultra-fast deliveries are quickly becoming part of life for customers in built-up areas. So in this podcast episode, Oliver Banks explores the market, some of the key changes that are happening and defines the four Q-commerce business models that are commonly found. This is part 1 of a 2-part exploration into the quic...

It's important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help avoid losing pace with the market. Senior retail leader, Fiona McDonnell, joins to explore what you can do to think differently and redefine success can lead to genuine transformation. Listen to this episode to discover: Why it's important t...

We know retail is ever evolving and had experienced huge change. But as we kick start a new year, 2022, join Oliver Banks to understand what retail trends and developments a select group of other retail podcasters and influencers are excited about. Plus what pitfalls and dangers should retailers be watching out for as we embark on the next stage of the retail rollercoaster? Listen now to find out...