Retail Transformation Show with Oliver Banks

After the energy and excitement of Shoptalk Europe 2023, Oliver Banks catches up with the event's Content Director, Ben Miller. Together, they pull out key moments and connect the dots between key trends and themes from across 35 hours of on-stage content, including data, technology, retail media and transformation. Listen to this episode of the Retail Transformation Show podcast and hear: Tactics...

Marketplaces have been a key trend for retailers and brands to tackle a number of business challenges. Join Oliver Banks and delve into the dynamic realm of retail marketplaces. Demystify the key mechanics and their potential for transforming your business, whilst being aware of the challenges you might face along the way. Whether you're considering opening your own marketplace or looking to selli...

Step into the world of preparing an organisation for retail transformation in this engaging conversation with Brandon Rael, a seasoned retail transformation consultant. In this episode, we delve into the essential aspects of getting a retail business primed for transformation, the pitfalls of neglecting this critical phase, and the steps necessary for establishing a solid foundation for change. Ho...

During Shoptalk Europe 2023 in Barcelona, industry leaders converged to explore the key themes shaping the retail landscape - both directly on stage and indirectly in conversation or based on repetitive themes. The event threw a spotlight on the value of a test-and-learn approach, the growing impact of Gen Z, the questionable relevance of the metaverse, the potential of AI, and the ever-present co...

Dive into the complexities and challenges of retail transformation with Oliver Banks as he shares exciting news about his upcoming book. In this episode, he touches on 4 elements covered in the book, including the importance of understanding current business challenges, finding the right solutions, managing personal development and mindset, and how to live in uncertainty. More news about the book,...

Discover the fascinating interplay between today's decisions and their potential future consequences in this thought-provoking episode. Inspired by Mary Portas at the Retail Technology Show 2023, join Oliver Banks and consider how our actions and innovations can give rise to unintended negative effects. Plus explore how to identify and avoid creating future regrets. Delve into a selection of past,...

Explore the world of profit warnings and their implications for retail businesses in this intriguing episode of the Retail Transformation Show. Join this conversation with Trevellyan Collier, Partner at EY, and you'll delve into the intricacies of profit warnings and their impact on transformation initiatives and approaches. Gain valuable insights on profit warnings based on EY's Profit Warning Re...

Dive into the rapidly evolving world of social commerce and dissect the fascinating fusion of social media and online shopping that's changing the retail game. Social commerce is growing, especially with younger demographics who are embracing it more than ever. So leveraging social media platforms can lead to unprecedented opportunities for retailers. Understanding the role of social commerce in y...

Social commerce has exploded into the retail landscape and was powered up throughout the pandemic. In this episode, discover the potential of social commerce in transforming your retail business. Join Oliver Banks and explore the evolution of social media and the commercial opportunities it now presents. Social commerce is an evolving trend that can engage customers and set you apart from the comp...

Retail transformation initiatives require comprehensive business cases to evaluate costs, benefits, and risks. Often overlooked or hidden costs can significantly impact project outcomes and viability. But ignoring these costs may lead to poor decision-making and governance, hindering the company's strategy. In this episode, Oliver Banks uncovers 3 of the most common hidden costs and how you can co...

New technologies can help unlock and solve some of the biggest challenges for retailers. However, they also create new issues too. Oliver Banks continues to dive into some of the challenges for physical stores and how retail technology is helping overcome those. From robotics to facial recognition, and from apps to electronic shelf edge labels - there are many options to consider. Listen to this e...

Retail technology is revolutionising the way consumers shop in-store and can help solve long-standing challenges. From gathering data on in-store shopping behaviour to frictionless checkout experiences, retailers are finding new ways to enhance the customer journey and improve their bottom line. Join Oliver Banks and delve into the world of retail tech and the impact it's having on solving in-stor...

Are you ready to shake things up? Dive into the world of disruptive transformation and explore how companies can revolutionise their industries with fundamental shifts that rewrite the rules. In this episode, we'll take a closer look at examples from in and out of the retail industry. Discover how companies are capturing new revenue streams, gaining competitive advantage, and building resilience b...

Consumers continue to evolve and priorities change. Capgemini's recent research discovers how 11,000 people from many different countries feel and where their priorities lie. In this episode, hear from Capgemini's Global Retail Lead, Lindsey Mazza, about what customers want in the current market and what retailers can do to meet this demand. Listen now to hear: Valuable insights into the current s...

As the retail market continues to evolve, it's critical to think more about ecosystems, specifically from the customer's point of view. In this episode, discover what an ecosystem is and great examples of retailers that are using this approach. Podcast host Oliver Banks explores how you can define and design your owned ecosystem, your relationship ecosystem and how you can look to expand your ecos...

Transformations, and the journey of change, are dependent on predictions and forecasts on multiple fronts. How will the market evolve? What are the benefits? When will it deliver? And many other considerations. But all of these are subject to an element of chance. In the uncertain world that we live in, it's crucial to start considering how likely it is that the various forecasts in your transform...

Ranging and curation have always been key skills for retailers. But with the rise in ecommerce, the biggest range is not always the best. And curation can be a critical skill that transforms how your customer sees you and your brand. And fast fashion retailers are reinventing the whole product innovation space to drastically accelerate time to market and growth. To uncover how ranging, curation an...

AI provides major opportunities for retailers as well as threats. But there are big misconceptions or misunderstandings to watch out for. In this episode, join Oliver Banks to explore 10 crucial considerations about AI in retail. Learn new ways to consider AI, bust open a major myth, and discover which AI use case could disrupt retail most. Listen to this episode of the podcast to hear: Why we are...

The progress in AI development has become highly visible in 2023, largely due to ChatGPT. There is a lot of potential for AI in business, and more specifically in retail. So in this episode, Oliver Banks speaks with an AI expert to understand what the future of retail is and what part AI and humans play in it. Listen in to this episode of the Retail Transformation Show to hear: The role AI plays i...

We negotiate more than we realise and it's an essential skill as you progress through your transformation. But many of us aren't trained or confident to negotiate. Therefore, mistakes get made, and the best solution is never reached. To help share tips and tactics, this episode welcomes negotiation enthusiast Rosie Bailey, CEO at Nibble - the negotiating chatbot. Rosie shares her expertise and ple...

Trials are an essential part of many transformation initiatives to build confidence in the idea and develop the solution before deploying a major change. However, there are many different aspects that feed into making a trial a success. In this episode, join Oliver Banks and discover how you and your organisation can set your trials up for success. Also, explore how to manage and review your trial...

Do you have complete confidence your transformation will work? Probably not, so a trial will be a useful tool to help prove that the solution is viable and improve it further. But there are many types of trial, including tests, experiments, pilots, demonstrations, proof of concepts, beta trials and more. Oliver Banks explores the different types of trials and how you can deliver the goals of your...

As 2023 starts, the retail industry faces several ongoing challenges. And following a tough peak trading period, there will be little room for error. Meanwhile, there are also many opportunities to explore through the year. In this episode, Oliver Banks explores 7 different trends and themes for the year ahead. Listen now to understand how these trends will impact you and your change programme for...

2022 has been set against a backdrop of an increasing challenge of rising costs and inflation. And consumers face a cost of living crisis. Never-the-less, the retail market continues to evolve and there have been a number of initiatives this year. From expansive metaverse initiatives through to various tactics to shift the channel mix. 2022 has been tough and eventful in many ways. So join Oliver...

Gossip and rumours about the latest change initiative has the power to derail any transformation. It wastes time. It divides opinion and direction. And it means that fact and fiction gets quickly muddled and confused. In this episode, Oliver Banks explores why you need to tackle the "rumour mill" for your transformation and what to do about it. Listen to this episode to hear: How gossip, hearsay a...