Retail Today with Bob Phibbs, The Retail Doctor

David asked, How different types of questions uncover needs and help customers get to the right products feeling confident they are making an informed choice. It's a bit more complicated than that. To find out more how to train your crew, visit SalesRX.com, my online retail sales training program.

The news isn't going to get better anytime soon. How you help customers distance themselves from stress gets them to buy more. 

If you work in photography or jewelry you're used to working from behind the counter. Here's the thing, any furniture or obstacle between you and the customer limits your ability to bond. 

After a big weekend it feels great but don't get lazy. Resetting your store is a necessary not only for shoppers but employees.

It's here! The official start to the holiday season! Enjoy it and use this day to be positive, not complain. 

A great day to remind yourself it's not about work and tomorrow but being in the moment. Here's what to do on this special day. 

So many retail front line associates pride themselves on taking whatever time is necessary for a customer. But when the big crowds hit, what do you do then? Glad you asked.

So many retailers don't train their staff so those associates don't think about what they could be saying that gets in their way of the customer buying. Here's today's selling tip. 

Reviews drive search engine results so use this tip to get your share of ecstatic customers sharing their joy at working with you. 

We hear it and it scares us, "I'll look around," or "I'll have to wait." Instead of closing down, use today's tip to get them to open their wallets and buy - without being sales-y.

So many salespeople fear a customer asking the price of something; especially if it is worth more than a few bucks. Use today's tip to stand up for full price and get the sale.

You would never accept someone treating your child or pet with the kind of words you often hear in your head. Today's tip is about a choice - yours in how you listen to the chatter in your own head. 

To understand the world of luxury and those customers, make sure you are familiar with other brands those customers buy using this tip. 

Having to repeat yourself is a deal killer. Use this tip to make more sales and manage your associates better. 

So many retail associates take themselves out of the sale because they are looking for reasons someone doesn't belong in the store, they say or do something a bit different - even dress unlike the associates. But the more you look for reasons not to engage, the more that will cost you. 

Sticker shock can happen to anyone who doesn't buy something on a regular basis. But you must deal with the "it's so expensive" both in your own mind and in the customer if you want to hit goal sooner. 

Having goals and feeling stress and being under pressure has two sides. Let me help flip your mindset in today's episode.

Whatever you are selling it is always tough to know how someone is going to use something or what they have already. Use today's tip to get that information without being pushy. 

So many retail salespeople start at the bottom and try to work up but that limits your ability to sell the best products. Use this tip to be the best salesperson.

So many retailers forget this one tip for using Google to their advantage. You'll need it this supply-shortage holiday so take a listen.

When your employees see you actively selling that first customer, it makes it much harder for those associates to stand behind your counter and groan "No one's buying".  Speed of the leader = speed of the group

It is easy to get into conversation with customers after they have purchased something from you - there's no risk. And yet that is the worst place to do it and here's why. 

A lot of press is focused on supply chain issues. They exist but consumers don't care about that. Here's what is more important than complaining about shortages.

The holiday season fills your store with shoppers but also all that activity is the perfect magnet for shoplifting. Use today's tip to help stop shoplifting before it ruins your profits. 

Selling in a store should be more personal than online. But how to get the customer's name and how much to use it? Glad you asked, that's in today's quick episode.