Restoration Pros Unplugged

In this episode of Restoration Pros Unplugged , Clinton James sits down with Holly Baldwin, Senior Customer Success Manager at DocuSketch, to uncover how restoration companies can transform an advanced documentation tool into a powerful sales and marketing engine. Holly shares her journey from her early days at Servpro to becoming a key leader at DocuSketch, where she now helps restoration profess...

What does it take to move from working insurance claims to running one of Texas’ most trusted restoration companies while also launching a platform to educate the entire industry? In this episode of Restoration Pros Unplugged, host Clinton James sits down with Ben Jernigan, owner of WTR Restoration and founder of DrMoisture.com, a new educational hub for homeowners, agents, and adjusters. With ove...

In this episode of Restoration Pros Unplugged , host Clinton James sits down with Leah Hanlon , one of the nation’s top restoration sales leaders at Icon Property Rescue and now VP of Franchise Sales for 1-Tom-Plumber . Leah reveals how she’s helping entrepreneurs merge restoration and plumbing into unstoppable growth machines. In this episode, you’ll discover: Leah’s journey from dominating resto...

In this episode of Restoration Pros Unplugged , host Clinton James interviews Chris Nordyke, President and Co-founder of Floodlight Consulting Group, to unpack what it really takes to build and scale high-performing sales teams in the restoration industry. With deep industry experience and a passion for business growth, Chris shares the foundational strategies behind Floodlight’s success and how t...

In this power-packed episode, Clinton James sits down with Amy Levine, owner of Bright Side Restoration, who built one of Long Island’s most respected restoration businesses from scratch. Amy pulls back the curtain on her early challenges, how she scaled with purpose, and the systems that helped her stay sane in the chaos. Whether you're running a solo crew or managing a multi-location team,...

In this episode of Restoration Pros Unplugged , Clinton James sits down with Rocky Hensley, founder of ICON Property Rescue and the visionary behind 1-Tom-Plumber, to unpack a bold strategy that’s helping restoration companies secure more commercial restoration work—fast. After building and selling a successful restoration company, Rocky saw the writing on the wall: shrinking margins, too much rel...

In this episode of Restoration Pros Unplugged, host Clinton James sits down with Ryan Schrader, Director of Local SEO at Water Restoration Marketing, to break down how restoration companies are winning more jobs in 2025 with Google Local Service Ads. Ryan shares the biggest updates to LSAs this year, why some campaigns deliver consistent, high-quality calls while others bleed budget, and the exact...

In this episode of Restoration Pros Unplugged, host Clinton James sits down with JP Koenig from RocketLevel Commercial to break down how restoration companies can finally crack the code on landing commercial jobs. JP shares how his background in corporate sales led him to a big realization: most restoration companies are great at the work—but struggle to consistently get in front of commercial dec...

In this game-changing episode of Restoration Pros Unplugged , hosts Clinton James and Bobby Thomas sit down with James Longley, founder of Gorilla Truck Box, to unpack how one man’s hands-on frustration in the field became a revolutionary leap forward for the restoration industry. James shares how years of inefficiency, disorganized gear, and insecure vehicles in water, fire, and mold restoration...

Ready to unlock more local leads and inbound calls in 2025—without burning cash on ads or relying on lead vendors? In this exclusive webinar replay, Clinton James, Chief Marketing Officer at Water Restoration Marketing, walks you through the 2025 Google Maps Playbook designed specifically for water damage restoration companies. In approximately 30 minutes, Clinton breaks down the latest Google Bus...

In this episode of Restoration Pros Unplugged , Clinton James sits down with Nikole Mackenzie, Founder and CEO of Momentum Accounting, to break down how restoration businesses can turn financial mess into momentum. Nikole shares how her team helps owners gain control of cash flow, clean up chaotic books, and implement systems that scale—all through a modern, outsourced accounting model built speci...

In this episode of Restoration Pros Unplugged , hosts Clinton James and Bobby Thomas tackle one of the biggest challenges facing restoration business owners today: hiring and retaining skilled technicians in an increasingly competitive labor market. Bobby, CEO of Extreme Services, shares what’s actually working for his team—from creative recruiting tactics to culture-building strategies that keep...

In this brutally honest episode of Restoration Pros Unplugged , Clinton James sits down with Bobby Thomas, CEO of Extreme Services, to unpack the evolving challenges of working with Third Party Administrators (TPAs) in 2025. From delayed payments to unrealistic SLAs and inconsistent claim volume, this episode dives deep into the operational and financial landmines that restoration contractors face...

In this special replay of a recent webinar, Clinton James, Chief Marketing Officer at Water Restoration Marketing, reveals the 2025 SEO & GEO strategy that’s helping restoration businesses rank higher, dominate local markets, and generate more emergency calls—without relying solely on paid ads. This 30-minute session breaks down the real impact of Google’s 2025 algorithm changes and how new te...

In this inspiring episode of Restoration Pros Unplugged , host Clinton James sits down with Jafet Orozco, a rising star in the restoration world. At just 22 years old, Jafet is the proud owner of Portland NW Water Damage Restoration , a fast-growing restoration company serving the Portland, OR area. Jafet shares his incredible journey from life before restoration to founding his own company alongs...

In this episode of Restoration Pros Unplugged , hosts Clinton James and Bobby Thomas dive deep into one of the most underestimated growth tools in the restoration industry—branding. From the power of a strong, memorable logo to the impact of cohesive visual identity across technician uniforms, wrapped vehicles, and marketing materials, they unpack how consistent branding builds trust, boosts visib...

In this episode of Restoration Pros Unplugged, host Clinton James sits down with Shawn Turano, a dynamic entrepreneur and the visionary behind Property Restoration Solutions and Contents Recovery Systems. Shawn shares his journey from the early days of launching Property Restoration Solutions in Colorado to scaling it into a local restoration leader, and then expanding his impact nationwide throug...

In this episode of Restoration Pros Unplugged , host Clinton James sits down with Nathan Dubien, the owner of HydroDry Restoration, whose remarkable story is both inspiring and instructive for restoration professionals across the country. Nathan spent over eight years as an independent insurance adjuster, traveling coast to coast and gaining a deep understanding of claims, property damage, and car...

Rolling in Revenue: How Carpet Cleaning Can Transform Your Restoration Business What if you could turn every restoration job into a recurring revenue opportunity? In this episode, Clinton James and guest Bobby Thomas break down how adding carpet cleaning services can unlock new profit streams and build long-term customer relationships. Bobby shares how he started with carpet cleaning before expand...

Join host Clinton James and co-host Bobby Thomas in this episode of Restoration Pros Unplugged as they uncover the power of social media in the restoration industry. They provide a comprehensive guide on leveraging various social media platforms to expand reach, engage with the community, and build a strong brand presence. From content creation to paid advertising, this episode equips restoration...

"Breathe New Life into Your Business: Adding Air Duct Cleaning for Profit & Growth" In this episode, host Clinton James sits down with Bobby Thomas of Extreme Services to explore why air duct cleaning is one of the smartest add-ons for restoration companies looking to boost profits and stabilize cash flow. Discover how this high-demand service not only complements restoration work bu...

In this episode of Restoration Pros Unplugged , host Clinton James and co-host Bobby Thomas delve into the intricacies of marketing within the restoration industry. They explore tailored strategies for water damage restoration, mold remediation, and fire and smoke damage restoration, offering insights into selecting the most effective marketing channels for each service. Listeners will gain valuab...

Big changes are happening at Restoration Pros Unplugged! Host Clinton James is excited to introduce Bobby Thomas as the new co-host of the podcast! Bobby isn’t just any guest—he’s the CEO of Extreme Services, a multi-location restoration company with over 15 years of industry experience. From starting with a Home Depot Rug Doctor to scaling a successful business specializing in water, fire, and mo...

In this episode of Restoration Pros Unplugged, we’re bringing you the exclusive recording of a powerful webinar hosted by Clinton James (CMO) and Kevin Wilkie (CEO) of Water Restoration Marketing. Together, they share the proven strategies that have helped over 130 restoration companies nationwide secure more high-value water jobs and maximize their ROI. Here’s what you’ll learn: - Why your PPC ca...

In this episode of The Restoration Pros Unplugged Podcast , host Clinton James sits down with Ryan Schrader, the newly appointed Director of Local SEO at Water Restoration Marketing, to reveal the strategies that can help restoration companies dominate their local markets. Ryan brings over 13 years of experience in web design and local SEO for home service businesses and shares invaluable insights...