Remarkable Results Radio Podcast

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Stay ahead in the aftermarket industry by combining cutting-edge equipment with continuous education. Austin Rexinger, business consultant at Hunter Engineering, highlights the value of upgrading shop equipment and embracing modern technology. Learn how advanced tools like tire changers and alignment machines can boost ef...

Thanks to our partners, NAPA TRACS and Promotive. End-of-year tax planning is in full swing, and retirement accounts are a key piece of the puzzle. In this episode of Business by the Numbers, Hunt Demarest breaks down IRAs, Simple IRAs, and 401(k)s to help you understand how to maximize savings and minimize taxes. Get actionable tips and insights to make the most of your retirement planning before...

Thanks to our Partner, NAPA Autotech Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship. Show Notes Discussion on "Yellowstone" (00:01:11) Branding in the Context of the Show (00:03...

Looking to unlock the true potential of your business? Discover how taking time to think can reveal new opportunities, boost creativity, and tackle challenges head-on. Learn how clarity breaks can help you refine your vision, focus on what truly matters, and transform your marketing strategy for better results. Get practical tips on clearing distractions, setting the right direction, and making th...

Thanks to our Partner, NAPA Auto Care Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services. Dave Schedin,...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarke...

With slower days becoming common, many shops have turned to short-term fixes. Our host Craig O’Neill advocates for a long-term retention strategy that emphasizes relationships. In this episode, Craig breaks things down in three parts.  First he explains how he came to embrace the term “Client Relating Capability,” and the influencers who’s lessons helped him solidify his feelings on this point int...

Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow discusses Autel's latest innovations at AAPEX 2024, including Autel MaxiSys Ultra S2. The episode underscores the importance of trade shows for networking and discovering new technologies that enhance automotive diagnostics and repair efficiency. Matt Fanslow,  Riverside Automotive , Red Wing, MN,  Diagnosing the Aftermarket A to Z P...

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class This engaging discussion covers the psychological underpinnings of regret, the importance of having a thought partner, and the value of optimism and activity in combating anxiety. Dr. David Weiman dives into the psychological aspects of regret and decision-making, while Murray Voth shares insights from his coaching...

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Anders Gustafson explores the complexities of managing an automotive repair shop, focusing on the critical role of data and financial models. He emphasizes the importance of understanding numbers, pricing strategies, and customer experience for business success. The discussion highlights the need for shop owners to...

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tom Sciortino discusses his recent peer review experience with the Institute's Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of...

Thanks to our partners, NAPA TRACS, and PromotiveA critical topic for business owners: how much you should pay yourself as an S-corporation owner. This episode clears up common misconceptions around payroll, distributions, and tax savings strategies. Whether you're a small business owner or a shop manager, understanding these financial nuances is crucial for maintaining profitability and complianc...

Ready to kick off the year with a marketing plan that keeps your bays full? Join Brian Walker and Caroline Legrand as they dive into easy, actionable strategies to help auto repair shops plan their marketing month-by-month. From practical ways to align your campaigns with community events to leveraging fun, nationally recognized days, you’ll learn how to make your marketing engaging and impactful....

Thanks to our Partner, NAPA Autotech Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics. Show Notes Watch Full Video Episode Discussion on Poker (00:01:02) Evolution of Poker Strategies (00:02:22) Game Theory and Diagnostics (00:04:35) Common Misunderstandings (00:12:07) Real-World Diagnostic Scenari...

Thanks to our Partner, NAPA Auto Care Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resil...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarke...

Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology. Joining us as our guest is Dan Vance from Shop Dog Marketing. Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic...

Thanks to our Partners, Shop Boss, and 360 Payments Rena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled...

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience. George Reynolds, Stress Free Auto Ca...

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan's diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observati...

Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support? It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice. Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.c...

Welcome to another episode of the Auto Repair Marketing Podcast! I'm your host, Brian Walker, and I’m excited to have my co-host, Kim, back with me after her recovery. Today, we’re diving into a topic that can change the game for your shop: Stop Playing Small. If you’re tired of feeling stuck or just getting by, this episode is for you. We'll be talking about the mindset shifts and practical steps...

Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. S...

Thanks to our Partner, NAPA Auto Care Part 2 of the "Unstoppable" series, the episode focuses on "Mastering Your Finances." Maryann Croce emphasizes the importance of understanding financial statements, calculating profit margins, and managing cash flow. She shares practical advice on building financial reserves and separating personal and business finances. The conversation aims to empower shop o...

In this episode - our host Craig O’Neill welcomes (now) familiar friend of the show, Evan Wisner to have some fun telling a Halloween story. Evan and his brother both enjoy the art of story telling and in this episode we get a chance to hear a story that was based on Evan’s own experiences in the woods of Northern Michigan. Story Telling is an old art form, and one that takes a great deal of pract...