Remarkable Results Radio Podcast

Thanks to our partner Promotive Most shop owners assume their shop management system and QuickBooks are telling the same financial story. But what happens when they don’t? In this episode, Hunt DeMarest unpacks the pitfalls of running “two sets of books”—and the costly mistakes that come when your systems are out of sync. Hunt shares a jaw-dropping client story that began with a routine inventory...

Thanks to our Partners, Shop Boss and AppFueled In this no-fluff episode of the Auto Repair Marketing Podcast, Brian Walker is joined by Caroline Legrand, Danni Marks, and J.R. Portman for a candid conversation shop owners need to hear, especially if you're trying to figure out the real difference between a marketing agency, a business coach, and a fractional CMO. They dig deep into the roles each...

Thanks to our Partner, NAPA Autotech Training and Pico Technology Watch Full Video Episode Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, unpack common misconceptions around psychosis and psychopathy. The conversation also tackles the stigma surrounding mental health and stresses the importance of validation and empathy when supporting someone experiencing psychot...

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Jason Hladyniuk, service advisor coach at RPM Training, draws inspiration from the world of music to show how shops can be fully “in tune” and "showtime ready" the moment their doors open each morning. In this episode, you’ll learn how this approach helps service advisors: • Deliver an outstanding client experience with...

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express Watch Full Video Episode In our Episode Today: I’ve invited my friend Rui Martins to return for Part Two of our conversation on the repair shop role focused on communication.  We discussed this topic in episode 22 - and I point just about every repair shop I work with to the concept of creating a reservat...

Visit ShopMarketingPros.com/chris to partner with a team that  understands your business. Because every great shop deserves marketing  that’s just as great.  Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to...

Thanks to our Partners, NAPA TRACS, and Today's Class This episode explores how today’s top automotive shops are transforming their business by taking a proactive approach—reaching out to customers instead of waiting for the phone to ring. Watch Full Video Episode You’ll hear strategies to overcome common service advisor objections, such as “cold calling feels pushy” or “I don’t have time,” suppor...

Thanks to our partner Promotive Being married while owning a business isn’t just about love and partnership—it’s about liability, taxes, estate planning, and protecting your family’s future. In this episode of Business By The Numbers , Hunt Demarest, CPA with Paarmelis & Associates, pulls back the curtain on one of the most common yet misunderstood questions business owners face: should your s...

Thanks to our Partners, Shop Boss and AppFueled In this heart-filled episode of the Auto Repair Marketing Podcast, Kim Walker sits down with Christina Beverly from Harrell & Beverly Transmission Auto Repair in Sanford, Florida.  Christina shares the behind-the-scenes story of their now-annual teacher giveaway, an initiative born from local Amazon wish lists that quickly grew into a high-i...

Thanks to our Partner, NAPA Autotech Training and Pico Technology Watch Full Video Episode In this episode of Diagnosing the Aftermarket A to Z , Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady. Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay a...

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Keith Katz shares practical insights from decades of running a successful auto repair business, offering shop owners real-world strategies to adapt and grow. From navigating the challenges of ADAS and EV technology to making bold investments in team training, Keith explains how the right decisions can set your shop up f...

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express Watch Full Video Episode In our Episode Today: Craig O’Neill hosts his BOSS! Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term. As the Immediate Past Pre...

To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Visit ShopMarketingPros.com/chris to partner with a team that  understands your business. Because every great shop deserves marketing  that’s just as great.  Check out their...

Thanks to our Partners, NAPA TRACS, and Today's Class Discover why providing customer transportation rather than leaving them to figure it out is quickly becoming a game changing differentiator in the automotive industry. Watch Full Video Episode We break down three powerful options: Loaner Cars & Rental Programs: Remove the “transportation barrier” for customers and make it easier for them to...

Thanks to our partner Promotive  The mega-money players have arrived—and they’re changing the game for independent auto repair shops. Private equity is buying up some of the best shops in the country, often paying prices that make long-time owners’ jaws drop. But what does this mean for you—the shop owner still running your business day-to-day? Should you be worried, or is there a hidden opportun...

Thanks to our Partners, Shop Boss and AppFueled Let’s be real, owning a shop isn’t just about fixing cars. It’s about managing chaos, wearing 15 different hats, and staying strong through it all. And sometimes? That strength takes a serious hit. In this episode, Kim goes deep with Rachel Spencer, co-owner of Spencer’s Auto Repair, and Leisa Ann from KeepMePostedToday.com, to talk about something w...

Thanks to our Partner, NAPA Autotech Training and Pico Technology Watch Full Video Episode The Role of Content in the Automotive Industry Matt reflects on his own content creation (radio ads, podcasts) aimed at demystifying auto repair for customers. The importance of transparency: explaining shop practices (e.g., credit card fees, brake fluid exchanges) without vilifying other shops. "Chest-Thump...

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter. Here’s what you’ll learn: - Orchestrate Sales Success: Learn how to get your entire team, your "orch...

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express Watch Full Video Episode On this show, we talk about communication and leadership skills - and well, sometimes I just have something to say, pulling from recent experiences that I hope will help or inspire you on your journey - because it’s helped me on mine. If you’ve caught on to some of my themes these past...

Visit  https://ShopMarketingPros.com/chris  to partner with a team that  understands your business. Because every great shop deserves marketing  that’s just as great.  Check out their podcast here:  https://autorepairmarketing.captivate.fm/ If you would l...

Thanks to our Partners, NAPA TRACS, and Today's Class Greg Bunch and Jen Davis unpack why the real engine of shop success isn't just technical skill, it's people skills. Watch Full Video Episode Key Takeaways: Auto Repair Is a People Business: Learn why shifting your focus to relationship-building and empathy is crucial for service advisors, who are often "therapists" to anxious customers. Emotion...

Thanks to our partner Promotive Still judging your advertising budget by a percent of sales? Thinking of buying an alignment rack or even an entire shop? What about paying down that 2.75% mortgage? Hunt is here to challenge your assumptions and break down how ROI—Return on Investment—should guide every major decision you make. In this week’s episode, Hunt pulls back the curtain on the real math be...

Thanks to our Partners, Shop Boss and AppFueled When it comes to community involvement, some shops talk about it and others just do it. In this episode, I sit down with Chris Luoma, third-generation owner of Jerry’s Automotive in Lansing, Michigan, to talk about what it looks like to give back with heart. From car giveaways to Toys for Tots, Chris shares how giving back has become more than just a...

Thanks to our Partner, NAPA Autotech Training and Pico Technology Watch Full Video Episode Key Discussion Points: Two Types of Angry People Explosive: Outwardly aggressive (e.g., yelling at a cashier). Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps"). No One Starts at 100% Anger Anger escalates in stages—people don’t go from 0 to 100 instantly. T...

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this episode, we’re flipping the script on how we prepare the next wave of talent in the auto repair world. It’s not just “training” anymore – The future of our industry needs more than just teaching people how to turn wrenches. It’s about real education that prepares them to think, solve, and lead. The repair bay of...