Carm Capriotto, AAP
Remarkable Results Radio Podcast
Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to tak...
Author
Carm Capriotto, AAP
Category
Podcast website
Latest episode
Jul 7, 2026
Where to listen?
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Episodes
Relatively Speaking about Relative Compression [E155] - Diagnosing the Aftermarket A to Z 09.10.2024 38:52
Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests. Show Notes ACCESS PICO FILES : https://bit.ly/3NgSdvO Overview of Electric Motor Current (00:00:11) Pico Scope Software (00:01:23) Understanding Waveforms (00:02:25) Setting Up Current Probes (00:04:09) Disabling the Fuel System (00:06:14) Configuring the Oscilloscope (00:07:18) Testing Cur...
Transitioning A Family Business To A Third Generation Leader [RR 996] 08.10.2024 26:45
Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, the discussion highlights the significance of leadership, innovation, and continuous learning. 26 year old Dilraj Sekhon shares his insights on transforming a family business through education, embracing technology, and revitalizing th...
Eliminating Filler Words [E011] - Speak Up! Effective Communication 07.10.2024 17:41
In this episode, we’re diving into the topic of filler words—those little sounds and phrases like "um," "uh," or "you know" that creep into phone calls, meetings, presentations, and everyday conversations. While nearly everyone uses filler words, they can become a problem when they’re habitual and detract from your message. We’ll explore why filler words happen and their relation to anxiety or the...
Stop With The Mom & Pop! [E185] - Chris Cotton Weekly Blitz 07.10.2024 7:43
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmar...
Mastering Gross Profit: Real World Stories from Shop Owners [THA 401] 04.10.2024 36:19
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, our panel discusses strategies for increasing gross profit, team harmony, and the significance of training the next generation of automotive professionals. By understanding and managing gross profit, embracing expert guidance, and fostering a culture of continuous improve...
Global Perspective: Shop Owners Trip to China [RR 995] 04.10.2024 39:06
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Emily Chung shares her recent trip to China with her 2 sons and father, discussing cultural experiences, manufacturing insights, and consumer differences. Highlights include the impact of tariffs...
Talking Numbers with Chris Cotton [E138] - Business By The Numbers 03.10.2024 54:48
In this episode, Hunt Demarest, an experienced CPA specializing in the auto repair industry, sits down with Chris Cotton, a renowned auto repair shop coach and owner of Autofix Auto Shop Coaching. Together, they dive into the challenges and strategies of optimizing shop productivity and profitability. They talk about: The importance of labor hours per repair order (LHRO) and how it impacts a shop'...
How To Work With A Marketing Partner [E120] - The Auto Repair Marketing Podcast 02.10.2024 21:28
Today, we’re diving into a crucial topic— your role in making your marketing partnership a true success. While hiring a marketing company takes a lot of work off your plate, it doesn’t mean you can be completely hands-off. In fact, your involvement is essential to ensure your marketing reaches its full potential. We’ll cover the key responsibilities you need to take on, from meeting with your mark...
Do You Want a Better Relationship with Clients & Employees? Go to Marriage Counselling! [E154] - Diagnosing the Aftermarket A to Z 02.10.2024 30:02
Thanks to our Partner, NAPA Autotech Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of...
Securing the Future: Insights from NASTF [RR 994] 01.10.2024 32:31
Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Carm sits down with Donny to explore his pivotal role at NASTF and his experiences working with automakers like Tesla. Donny shares behind-the-scenes insights on NASTF's technician support initiatives, their impressive membership grow...
Shut Up! [E010] - Speak Up! Effective Communication 30.09.2024 23:40
Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound: This Episode emphasizes the importance of pausing and leaving space for others to absorb information and engage with the things we’re speaking about. Whether you’re an advisor that talks themselves out of a sale - or an enthusiastic and passionate speaker that just has a hard time remembering to breathe, yo...
Hawthorne Experiment [E184] - Chris Cotton Weekly Blitz 30.09.2024 8:58
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmark...
Leadership Deep Dive: Styles, Blind Spots, and Solutions [THA 400] 27.09.2024 46:00
Explore key leadership archetypes like the Motivator, the Builder, and Servant Leadership. Our panel shares the must-know strategies for effective communication, team building, and personal growth. Plus, they highlight the power of peer groups, continuous learning, and adapting your leadership style to different situations. This episode is perfect for shop owners, managers, and anyone in the autom...
All Shop Owners Know Something That Other Owners Don’t Know! [RR 993] 27.09.2024 40:54
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, discover how simply attending meetings can significantly improve net profit, the impact of cost management, and tips on leveraging technology for business efficiency. Murray Voth, RPM Training. ...
Comparing the 2024 Presidential Tax Plans [E137] - Business By The Numbers 26.09.2024 34:09
In this episode of Business by the Numbers , Hunt Demarest, CPA, breaks down the latest tax proposals from Kamala Harris and Donald Trump, helping business owners understand what changes could impact their bottom line. Whether it’s Harris’s $50,000 small business deduction or Trump’s overtime tax elimination, Hunt offers critical insights into what’s real, what’s likely, and what’s just campaign r...
In 2024 You Cannot Create Original Content [E119] - The Auto Repair Marketing Podcast 25.09.2024 11:38
Want to make your content stand out in 2024? In this episode, we’ll discuss why creating completely original content isn’t the key—and what really drives success in today’s competitive landscape. You’ll learn how to take existing topics and make them your own by adding your unique voice and perspective. We’ll show you how to keep your shop at the forefront of your customers’ minds, even during lon...
Rapid Fire Questions with Tracy Capriotto [E153] - Diagnosing the Aftermarket A to Z 25.09.2024 47:41
Rapid Fire Questions with Tracy Capriotto! Watch Full Video Episode Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.com Diagnosing the Aftermarket A - Z YouTube Channel Th...
Bruised, But Battle Hardened Business [RR 992] 24.09.2024 31:50
Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Armen Jacjakian, a shop owner who immigrated from Dubai to Canada, and Alan Beech, his business coach, share insights on overcoming initial business struggles, the importance of cash flow management, and the transformative impact of c...
Communicating in Crisis - Part Deux [E009] - Speak Up! Effective Communication 23.09.2024 20:57
Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound: Watch Full Video Episode In the previous episode Craig told the story of a serious encounter while on his regular evening ruck. Telling a story that is still being ‘experienced’ is a challenging matter! Common advice for communicators is to be cautious about speaking on things you are still going thro...
Coaching is Teaching [E183] - Chris Cotton Weekly Blitz 23.09.2024 10:55
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmark...
Do You Have A No Culture, Culture In Your Business? [THA 399] 20.09.2024 48:27
Do you believe that every shop has a culture, whether intentional or not? Discover how to define your desired culture and lean into empowering leadership and personal development. This episode is packed with actionable insights and real-life stories to help you transform your shop’s culture from the ground up. Whether you’re struggling with high turnover or just want to create a more positive work...
The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991] 20.09.2024 32:41
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the nex...
Key KPI: Productivity & Efficiency [E136] - Business By The Numbers 19.09.2024 25:08
In this episode of Business by the Numbers , host Hunt Demarest, CPA, dives into the critical role that productivity and efficiency play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business success Productivity vs. Efficiency : Learn the key differences betwe...
Sales Strategies for Service Advisors and Client Service Reps [CC 114] 18.09.2024 42:59
Understand the financial benefits of effective training for Service Advisors and Customer Service Reps and the importance of networking and collaboration. November 9 - 10, 2024 in Detroit/Novi, MI Learn more at serviceadvisortraining.com Leigh Anne Best, Might Auto Pro, Medina, OH, trainer and co-founder of Brakes for Breasts Bill Hill, Might Auto Pro, Medina, OH, trainer and coach Maverick Shop...
Doing Video Every Day For A Month [E118] - The Auto Repair Marketing Podcast 18.09.2024 15:50
Want to create video content that boosts your shop’s visibility and drives more customers to your door? Discover how taking on the VEDA (Video Every Day in August) challenge can help you get comfortable on camera, overcome any fears, and make video a natural part of your marketing strategy. In this episode, we’ll share practical tips on using video to build trust with your audience, improve your S...
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