Reimagining Communications with Matt Swain

Dave Zamorski reflects on his marketing and consultancy career and how “what’s old is new again.” In this Reimagining Communications podcast, Dave and Matt discuss Broadridge’s 2021 CX and Communications Trends Insights survey results, as well as helping brands solution for their communication and CX platforms by focusing on the end-to-end customer journey.

Drawing upon his career as a serial “intrapreneur” at companies like Groupon, Office Depot, Redbox, McDonald's, and most recently Hyatt Hotels Corporation, Shawn Weems discusses the importance of technology and a customer-first mentality in this Reimagining Communications episode, “Reserving the Right to Change.”

Nearly every firm is undergoing a digital transformation. According to Rob Krugman, Chief Digital Officer at Broadridge, “Digital transformation combines technology, experience, information and content.” In this episode, Rob shares how focusing on the experience is helping companies achieve their revenue and cost-savings goals; ideas for rethinking communications with next-gen technology; and ways...

Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture of Broadridge discuss ways to continuously improve, learn and evolve to deliver unique solutions in the marketplace, including how to think about solving for the unknown future.

Russ Kole, Head of Customer Engineering for Financial Services at Google Cloud, and Matt Swain discuss how “Time Is of the Essence” with data science, AI, machine learning, and hyperscale computation changing the financial services industry.

Dr. Jacob Aizikowitz, Founding Partner of XMPie and a Senior Strategic Consultant at the OutputLinks Communications Group, shares insights into personalization, segmentation, and integrated journeys across channels because, "Doing something that is engaging, creative, highly personal and highly relevant takes work. You have to prepare more content. You have to do more things, so there must be a si...

From LPL’s virtual trade show, Focus, which attracted more than 10,000 financial professionals this year, Kirby Horan-Adams joins Matt Swain in this Reimagining Communications episode, “A Virtual Focus.”

Mat Zucker draws upon his career at creative agencies and consultancy firms, such as OgilvyOne, Razorfish and now Prophet, to illustrate how effective communications shape a company's brand, reputation, and culture in this Reimagining Communications podcast.

Many consumers were forced to interact with their providers digitally for the first time due to COVID-19. This “Digital Urgency Turned Opportunity” is now giving companies a chance to showcase their digital abilities and accelerate their long-term engagement goals – but it’s all in the delivery. Michelle Jackson, Managing Director of Digital Solutions at Broadridge, and Matt Swain reveal recent co...

Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab, discusses connecting with investors and customers in moments of need, responding with emotional awareness, and enhancing “real life” with “digital life” in this Reimagining Communications episode.

“Tidying up” and keeping items based on intention has been a popular recent trend, thanks to the KonMari Method. In this episode of Reimagining Communications, Melissa Pritsiolas, a business owner, lifestyle coach, and certified KonMari consultant, shares how to create a lifestyle vision, decide with intent and intuition, and confront your clutter – including paper and digital communications.

Matt Swain interviews Hanshi Dave Kovar, founder of Kovar Systems and Kovar Satori Academies, eighth-degree black belt, and known within the martial arts industry as the “Teacher of teachers.” Dave shares how his on-the-mat, hands-on martial arts business is surviving in a physically distanced world and how a “black-belt mindset” can help us get through uncertain and challenging times because when...

Our reliance on digital technology has exponentially grown in the last few weeks. In this episode, Matt Swain interviews Bernie Gracy, Chief Digital Officer at Agero, a white-label roadside assistance leader, about how companies can deliver exceptional digital experiences by anticipating, measuring, testing and optimizing.

The impacts of COVID-19 are changing daily and are largely unknown. Everything has changed – from how we conduct business to how we visit our healthcare providers, from how we educate our students to how we socialize, shop, eat, travel and exercise. In this episode, Matt Swain interviews Brian Nimmo, Senior Vice President of Sales and Marketing at ID DataWeb, an integrated identity security compan...

Drawing upon a deep digital product and leadership career at companies like Schwab and JPMorgan, Fred Duden shares how companies can deliver solutions that meet the evolving needs of the industry and consumers. From the evolution of robo-advisors to the future of omni-channel communications, Fred explains how to achieve “Strategic Execution.”

Garin Toren, CEO and Founder of ping, a message service that automatically reads incoming communications out loud, allowing you to drive, work, and play safely and productively, sits down with Matt Swain in this episode of Reimagining Communications.

There’s a lot of complexity in the world, requiring companies to balance geopolitical dynamics, regulatory changes and customer expectations. Drawing upon his 30-year career in banking, brokerage and financial services, and The ABCDs of Innovation™ — how Broadridge helps our clients understand and apply next-gen technologies — Chris Perry discusses turning disruption into opportunity, the issues t...

Consumer expectations are shifting with the pace of technology, and businesses must maintain both their brand and their customer relationships in every aspect of their communications. As new, digital-native competition is vying for the tech-savvy consumer’s business, this is particularly challenging for businesses built on physical communications, such as bills, statements, newspapers, and greetin...

Michael Marx, Head of Research Consulting at Visa, shares how having the most fun job at Visa gives him the opportunity to offer guidance and insights to enterprises for improving solution offerings, customer interactions, and competitive differentiation in this Reimagining Communications episode.

Airbnb’s business model seems straight-forward: hosts open their homes to guests for a fee. However, there’s a lot more going on under the surface. In a sharing economy, the currency of success is trust. Listen as Real Canty, Experience Researcher at Airbnb, and Matt Swain discuss how Airbnb is building trust among strangers, thinking through the end-to-end journey, and reshaping interactions arou...

Gone are the days of rigid, formal programs and degrees. Instead, today’s learners are curating and customizing their curriculum and experiences – and leveraging technology to make it happen. Head back to school with Tom Dionisio, Executive Vice President of Technology and Transformation at Southern New Hampshire University (SNHU), and me in this episode of Reimagining Communications, “Learning to...

Russell Sherman’s three-part career – starting at news station New York 1, working at Bear Stearns during the financial crisis, and now thriving as a partner at Prosek Partners – created a foundation and knack for gaining customer mindshare, managing issues and crises, and winning third-party validation. Russell shares his story, including his dynamic career experience and life lessons, with Matt...

Grab the attention of customers; make it intuitive; retain brand integrity; meet regulatory requirements… a communication designer’s checklist runs long these days. Bryan Wachs draws upon his prior design experience at leading financial firms to now help Broadridge clients transform their communications.

Chris Nicholson, CEO of mPulse Mobile, a company providing conversational AI solutions for the healthcare industry, shares how consumers are embracing the convenience and ease of digital healthcare communications. From AI-enabled responses to the use of a “thumbs-up emoji” to confirm an appointment, digital is making the industry smarter and people healthier.

Drawing upon their years of hands-on communications consulting expertise, Matt Swain and Lisa Meath share an outside-in look at how companies can optimize their transactional and marketing communications to reduce internal costs, streamline resources and improve the overall customer experience.