Real Estate Insiders Unfiltered

Augmented reality is the future of home appraisals and listings. Joining us on this episode is special guest, Jeff Allen, President of CubiCasa. James, Keith, and Jeff explore the power of augmented reality and how it's changing the way we value properties. Find out why photos are no longer enough and why floor plans are essential for property listings. Jeff shares his incredible journey from "loc...

"Customer service starts when the customer experience fails." Discover game-changing insights on customer experience in real estate with our special guest, international marketing expert Jay Baer. As the industry becomes more competitive, providing exceptional customer service is crucial for success. In this episode, James, Keith and Jay dissect the key elements of a positive customer journey. Fro...

How do you work with the news outlets and be proactive with local media? Believe it or not, journalists are not out there digging up dirt and trying to 'gotcha" tactics. That's why we have Mitch Robinson, President of Real Estate News, joining James and Keith to give the media's perspective and how you can control the narrative. He also discusses the inception of Real Estate News and its unique ap...

Are you tired of the lack of communication and cohesive media strategy in the real estate industry? Brian Boero, CEO of 1000watt, is a real estate marketing expert and joins James and Keith to discuss the importance of effective communication and media strategies in today's changing landscape. Brian explains how if he were the industry's media Czar for NAR, brokers, and agents what they should do...

Get ready for an in-depth look at the latest financial performance of publicly traded real estate companies! You won't want to miss this episode featuring special guest John Campbell, Managing Director at Stephens Inc. Hear insights on the economy, potential headwinds, and how top-performing companies like RE/MAX and Realogy are faring.    Plus, James and Keith dive into key topics with John, such...

What lawsuits could be filed next to regulate the real estate industry and how could that impact you? Joining us today is Tim Dain, the President and CEO of NorthstarMLS, who was also one of the few people from the real estate industry to attend the Minnesota School of Law "open forum" regarding the NAR settlement recently, where he was mostly surrounded by class action lawyers, attorney generals...

There is a staggering difference in price when you sell a property off market versus on the MLS. Lisa Sturtevant, Chief Economist for Bright MLS, joins James and Keith to show some truths and dispel some myths about agents and listings. This is an eye-opening conversation, as Lisa breaks down two incredible studies Bright MLS spearheaded. One which uncovers the truth behind property values in both...

Residential real estate isn't the only industry getting beat up in the headlines. Commercial real estate is getting its fair share of press. This is why James and Keith brought in commercial real estate expert David Bitner, the Executive Managing Director and Global Head of Research for Newmark. David has decades of experience in the CRE realm and shares his insights on the potential $650 billion...

Leveraging AI to enhance agent-client interactions is the future of residential real estate, which is why Chief AI Officer and renowned speaker, Marki Lemons Ryhal, joins James and Keith on this episode. Marki lends her expertise and shares simple strategies for using AI. They also talk about why everyone should be putting out video content and how to do it right. Plus, what needs to be improved a...

James and Keith sit down with Redfin's CEO, Glenn Kelman. As a top leader and innovator, Glenn shares his journey with Redfin from its early tech-driven approach to a more nuanced understanding of real estate as a service industry, emphasizing the human aspect of the single biggest transaction people will experience. This conversation also touches on the issue of dual agency and the impacts of the...

With the proposed NAR settlement on the table and the ever transforming industry, genuine leadership is the key during these times. Join James and Keith with industry veteran Nick Bailey, former CEO of RE/MAX International and Century 21, as he shares insights on being a genuine leader.    Hear about Nick's views on the future of residential real estate, including AI's role in the next 36 months a...

Joining James and Keith on this episode is Kevin Sears, the President of the NAR. Kevin pulls back the curtain on why NAR is looking to settle instead of appealing the verdict. He speaks about the need of revamping communications at NAR, and having a supportive culture at the organization. Also, how NAR is aiming to help homebuyers navigate buyers' agent compensation and financing  amidst the chan...

In this episode James and Keith sit down with Ed Zorn - VP & General Counsel for CRMLS and discuss how agents will get compensated in this post-lawsuit era. They discuss commission sharing alterations, potentially dangerous approaches agents are already trying to do, and what you can and can't do on and off the MLS. More importantly, they discuss contract structuring, how to communicate these chan...

Do you think the NAR lawsuits were a sham? On this episode, James and Keith sit down with industry veteran John Featherston, CEO of RISMedia, who shares his candid views on the current challenges facing the National Association of Realtors, including the $200 million settlement controversy.  From calling out the New York Times to the critical importance of embracing AI and technological advancemen...

Just how much money do sellers lose when their property is sold off market vs being listed on the MLS? On this episode of Real Estate Insiders Unfiltered, Keith and James sit down with the esteemed Brian Donnellan. Brian shares his remarkable journey from CFO to CEO at Bright MLS and gives his perspective on the current state of residential real estate, industry challenges, and the innovative stri...

On Friday, the National Association of Realtors made a significant decision. They agreed to pay $418 million over four years and implemented a set of comprehensive changes to their regulations regarding the manner in which broker and agent commissions are presented and provided. This move marks a pivotal moment in the real estate industry, signaling a shift towards greater transparency and fairnes...

Join James and Keith on this episode of Real Estate Insiders Unfiltered with special guest Denee Evans, CEO of CMLS (Counsel of Multiple Listing Services). Tune in as they explore pivotal roles, challenges, and the future of the MLS. Denee candidly discusses the DOJ's recent statements on MLS policies, envisioning the industry's trajectory and sharing invaluable insights. She also discusses her di...

Are you prepared for the technological revolution? On this episode of the Real Estate Insiders Unfiltered, James and Keith are joined by Zillow's Chief Industry Development Officer Errol Samuelson. The conversation kicks off with an eye-opening statistic revealing Zillow's brand recognition and swiftly moves into how the landscape of real estate portals, AI technology, and Zillow's strategic initi...

On this episode of Real Estate Insiders Unfiltered, James and Keith chat with Howard Tager, a luminary in AI for real estate. As CEO of Ylopo, Howard explores AI's transformative impact on businesses, focusing on AI voice advancements that can reshape real estate customer service. They discuss generative AI's role in enhancing customer service via intelligent call monitoring. Howard also showcases...

On this episode of Real Estate Insiders Unfiltered, James and Keith are joined by special guest Diego Sanchez from HWMedia. With a pulse on every nuance of the housing industry, Diego shares how they aim to dominate media coverage across the real estate ecosystem. Hear straight from these industry insiders about the whispers of innovation and disruption waiting just around the corner. From remote...

On this episode of Real Estate Insiders Unfiltered, James and Keith have a special guest on the show, Ashley Stinton, managing partner of NARs REACH program. She'll be sharing her expertise on investing in technology companies and discussing potential changes in real estate services. They also talk about Proptech funding and its impact on the real estate industry. Get ready for an exciting and ins...

On this episode of Real Estate Insiders Unfiltered, James and Keith are joined once again by industry legend Chris George. They cover a wide range of topics, including the Fed's policies and their impact on interest rates, the current challenges of affordability in homeownership, and potential solutions for buyers. Chris also shares his strong opinions on NAR and what could happen if they were to...

On this episode of Real Estate Insiders Unfiltered, James and Keith take a deep dive into the highlights of 2023 and provide a glimpse into what to expect in 2024. Join in as they discuss the top winners and losers in the real estate industry, their favorite tech innovations, and who they recognize as the industry's top leaders. Get ready for an incredible show that is sure to stir up some controv...

In this episode of Real Estate Insider's Unfiltered, join James and Keith alongside Jeff Kennedy, VP of Sales and Partnerships at LeadingRE, as they discuss the impact of artificial intelligence in the real estate industry. They explore whether AI replaces REALTORS or keeps them at the center of transaction. They also cover the competition between Homes.com and Realtor.com and the exciting potenti...

On this episode of Real Estate Insiders Unfiltered, real estate veteran and former CEO of RE/MAX International and current partner at Area 15 Ventures, Adam Contos joins James and Keith on the show. They cover a range of topics that include current headlines in the industry, NAR lawsuits and what it takes to stay relevant in today's ever-changing market.    Adam shares insights on running a public...