Ratchet+Wrench Radio

Sally Thomas, co-owner and president of Thomas Tire & Automotive, discusses ways to give staff more leadership opportunities, and how it's helped her become a better leader herself.

Servando Orozco, CEO and owner of Orozco's Auto Service in Long Beach, Calif., details how he has been able to become a "marketing guru" within the industry.

On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.   

On this month's Grow episode of Ratchet+Wrench Radio, Rick White, president and lead coach of 180Biz, shares his tips for improving shop culture in order to attract the best talent in the industry. 

Monthly guest and Ratchet+Wrench columnist Aaron Stokes shares his tips on how to take control of staff meetings and get each team member on board to achieve success.

Shop owner Gary Uhlman discusses the importance of his non-profit organization, the Mid-Atlantic Auto Repair Coalition (MARC), and gives tips on how other owners can get involved or start their own.   

Shop owner John Bridgwater speaks on the importance of investing in your technicians' diagnostic training.

Jason Malo, vice president of Advanced Automotive Performance in Uxbridge, Mass., speaks on how his shop has been able to gain profits by approaching customer relationships as a long-term investment.   

In this month's Lead podcast, Aaron Stokes discusses some signs of opportunity shop owners should look out for when wanting to grow.  

Wayne Whitworth speaks on the strong company culture at Schertz Auto Service in Schertz, Texas, and the unique projects they collaborate on to make it happen. 

In this week's Grow podcast, Ratchet+Wrench columnist Rissy Sutherland speaks with Tekmetric owner and shop owner Sunil Patel about his unique journey into the industry.

Nancy Friedman, founder of Telephone Doctor, details the importance of customer service and shares her top tips for mastering customer calls. 

Aaron Stokes details what every shop owner needs to consider when taking a large risk in their business.

For years, Bockman's Auto has sent out holiday cards and "Christmas in July" coupons to its clients for an estimated $40,000 boost or so. Learn the ROI secrets from owner Jon Bockman. 

Bruce Howes is the owner of Atlantic Motorcar Center in Wiscasset, Maine. For years, Howes has used process maps to train his staff, run his shop, and ensure success. 

Lucas Underwood is the owner of L & N Performance Parts in Blowing Rock, North Carolina. Today on R+W Radio, Lucas shares how rewarding—and simple—it is to go the extra step for your clients, and what the concept of extreme ownership means to him.

Pre-sell. Be a promoter. And never, ever stop advertising. This week on Ratchet+Wrench Radio, Aaron Stokes tells it like it is. 

Jeff Matt is the owner of Victory Auto Service & Glass, a six-shop operation in Minnesota (five) and Florida(one). Today, Matt shares his experience working at a shop where customer service was nonexistent, and how he leveraged that experience into a successful multi-shop business (and the old-school media he uses to keep it going). 

Rolland Trowbridge is the owner/operator of  Trinity Sails & Repair  in Nome, Alaska, the only shop for hundreds of miles. Perched on the western coast of Alaska at the edge of the Arctic Sea, Trowbridge faces some unique shop challenges in the frozen north. Hear the conclusion of his story in part 2 of 2 this week. 

Rolland Trowbridge is the owner/operator of Trinity Sails & Repair in Nome, Alaska, the only shop for hundreds of miles. Perched on the western coast of Alaska at the edge of the Arctic Sea, Trowbridge faces some unique shop challenges in the frozen north. Hear his story in part 1 of 2 this week. 

Robert Ohlman's shop was struggling. He found a mentor, however, and things started to change—he listened, learned, and turned his process around. Now Tony's Brake & Alignment is thriving. Hear his story today on Ratchet+Wrench Radio. 

"Don't wait 'til the end of the month!" This is great advice for just about anyone. In this episode of Ratchet+Wrench Radio, shop owner and R+W columnist Aaron Stokes describes the challenges and opportunities when month-end rolls around and your numbers aren't where you want them to be. Football fans will appreciate his AFC title match comparison to running a shop, and bonus: Stokes shares his Su...

Matthew Roayaee, owner of Auto Check Elite in Katy, Texas, boosts company morale by providing breakfast, lunch, and focusing on traditions around his business. 

Brian Bowersock is the owner and operator of West Automotive Group, a three-store California operation located in San Diego county with shops in Escondido, El Cajon, and Kerney Mesa. Ask the Auto Man, which airs on San Diego Channel 6. Bowersock's show focuses on a different automotive topic every week, ranging from how often drivers should service automatic transmissions to what it means when a v...

Aaron Stokes discusses his 2019 goals: the whiteboard vision, the shop floor implementation, and how he motivates his staff to get there.