Ratchet+Wrench Radio

This week, we take a look at what's new as far as funding for small business during the coronavirus and OSHA's new requirements for the coronavirus.  For more information, click here.    Email associate editor Tess Collins at TCollins@10missions.com for more information and to let us know what type of news you'd like to hear more of. 

Columnist Joe Marconi, owner of Osceola Garage, which is located in New York, one of the hardest hit areas of the pandemic, had to make many difficult decisions in order to keep his shop afloat. In this podcast, he shares what the past few months have looked like for him. 

A Facebook survey reveals what the future holds for many small businesses and a trend between ARO and the stay-at-home orders is revealed. 

Whether or not you support his views on the coronavirus or not, monthly guest Aaron Stokes has a point: fear is contagious. As a leader, it's up to you to set the tone for your customers and employees. 

As stay-at-home orders begin to lift, the automotive repair industry shows signs of returning to somewhat normalcy.  What's it looking like where you are? Email associate editor Tess Collins at TCollins@10missions.com to let us know. 

Face masks have become a wardrobe staple. In order to put customers at ease and keep employees safe, wearing them is essential during the pandemic. Associate editor Tess Collins speaks with NxTSTOP CEO Brendan Kennedy about why auto repair shop owners need to invest in this protection and how they can turn it into an additional profit center. NxTSTOP is an apparel company that has shifted its focu...

Anyone else tired of talking about COVID-19? So are we. In this month's From the Editors, Bryce and Anna stop talking about the problems this pandemic has presented, and instead talk about the opportunity. Regardless of how this has impacted you or what you think of it, the only real option is to find solutions and the best path forward. Bad situations show people's true colors, and this can be a...

This week, Ratchet+Wrench shares signs things may be returning to normal and an update on government funding. 

This week, we look at what the SBA is doing to ensure small businesses get their PPP money, a possible "Cash For Clunkers" reappearance and what Google and Apple are doing to fight the pandemic.  To reach out to congress about the Cash for Clunkers, click here. It’s the beginning of a new month. How is your business doing? Are things returning to normal? Getting worse? Let us know. Email me at TCo...

Rissy Sutherland, one of the foremost experts in shop operations, president of SRS+Co, former shop owner and Ratchet+Wrench columnist, leads a panel discussion on marketing during the coronavirus on what shop owners should be doing now moving into the summer months.

This week, Ratchet+Wrench is providing an update on the funding available to small business owners.  For more information, click here: A breakdown of government funding available Tekmetric blog “The Latest on Paycheck Protection Program for Auto Repair Shops  It’s almost May and we’re curious, how are you holding up? Have you seen business pick up? What questions can we help you answer? Email TCol...

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform. In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson s...

This week, Ratchet+Wrench shares an update on federal lending and options that shops have. 

During this difficult time, it can be hard to put on a happy face. But, as the leader of your operation, it's up to you to encourage your employees and help them through. Monthly guest Aaron Stokes offers up words of encouragement. 

This week’s round-up includes announcements from OEMs and industry organizations due to the coronavirus.  For more information on the Transformer’s Institute course, click here: For more insight into the EV study mentioned, click here.

With the coronavirus pandemic affecting businesses worldwide, the essential businesses are able to keep their doors open. But even with this, auto repair shop operators are having to get creative with their business practices. Dwayne Myers , owner of Dynamic Automotive, Ratchet+Wrench Management Conference speaker, and All-Star Award winner, talks with staff writer Abby Patterson about ways they'v...

In this episode of From the Editors, Bryce and Anna recap the many conversations they've had with shop owners and industry stakeholders to present the very best tips, strategies and insights for successfully getting your shop through COVID-19. From workflow to financial assistance to leadership, learn the strategies working for the industry's best operators.

Last week, we continued to cover the coronavirus and the impact that it’s had on the automotive industry, including a very special panel discussion with Rissy Sutherland of SRS & Co., Jimmy Alauria of 3A Automotive & Diesel Repair, Bob Redding of Automotive Service Association - ASA and Greg Buckley of Buckley's Auto Care. To listen, click here.   The industry continues to support auto repair shop...

Andy Massoll, owner of The Detroit Garage in Farmington, Mich., shares how he got the word out about concerns he has for the future of the automotive repair industry. 

A panel discussions on solutions for handling the coronavirus pandemic as a small business owner. 

This week, we’re sharing some acts that were put into motion and share what one shop in Florida is doing to give back. Ratchet+Wrench wants to focus on the positive and what shop owners are doing to help out. If you or someone you know is doing something to help out during this scary time, email TCollins@10missions.com . 

Each week, Ratchet+Wrench will be bringing you a round-up of the industry's news. Let us know what you think in the comment section below or email associate editor, Tess Collins, at TCollins@10missions.com.  This week, we continue to cover the coronavirus and give an update on the state of the industry, through an index created by Tekmetric and also which states across the country are deeming auto...

With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at Ratchet+Wrench), shop owners don't have that choice. So, how can shop owners get through this difficult time and keep business going? President and shop owner, Jimmy Alauria of 3A Automotive Service, and one of this year's Ratc...

In this week's round-up, we discuss the coronavirus and share what some shop owners are doing to handle the situation. 

Recorded live at VISION, Aaron Stokes and associate editor Tess Collins discuss the recent tornado in Nashville (1:45), what he's doing to help out those impacted (2:30, how giving back helps with marketing (4:30) and culture (6:00).    Also, stay tuned for a behind-the-scenes recording (8:25) of Aaron, Tess and VP of content and events, Bryce Evans, before the podcast.