Raise Your Game

It is often disheartening how Malaysian customer service works. The way we interact with customer service personnel and they interact with us is distant and often unfriendly. So how do you inject a bit of heart into the customer service experience? We speak to Christina Gill, the founder of Inspire Enrich as well as an ICF-ACTP certified professional coach, all about serving from the heart and how...

"We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness." (The Declaration of Independence; July 4, 1776, first drafted by Thomas Jefferson). Of all the charismatic leaders who made their mark on American history, there is arguably none who did m...

Learn how and why gaining an insight into your employees' growth and development needs can move your organisation forward, and what are some of the best methods to do it. See omnystudio.com/listener for privacy information.

You might not expect there to be a correlation between the concept of coolness and the world of business. However, being cool means being confident, assured, and resilient - which are some fantastic traits of a great entrepreneur. Roy Sheppard shares the ways someone can tap into their inner coolness and apply that to their professional success too. See omnystudio.com/listener for privacy informat...

"Let him that would move the world first move himself"- Socrates. It’s difficult to think of any other historical figure who has been more influential in shaping cultures throughout the world than Socrates. In this Raise Your Game session, Roshan Thiran shares the leadership lessons he has learned from studying the life of The Father of Western Philosophy. See omnystudio.com/listener for pri...

Every last Monday of the month, Sheila Singam uses case studies to illustrate how NLP techniques can be utilised as tools and in this session, she dives deeper on the subject of why people leave their jobs and move on and what employers can do to mitigate this. See omnystudio.com/listener for privacy information.

Making assumptions based off first impressions can shape the way you interact with your peers immediately, sometimes to your relationship’s detriment. Caitlin Walker sheds some light on the concept of clean language, and provides a real case study on how applying clean language can shift your perceptions and improve your work life. See omnystudio.com/listener for privacy information.

No doubt, our digitally-driven world has had an increasing effect on the way we live, work, and socialise. While everyone has a certain margin of liberty to their behavioural choices, should there be a way to determine best practices for living, working, and socialising in this new world? We’ll be discussing this and how we can possibly set good foundations for a young and restless generatio...

There are all sorts of efforts to increase either customer or employee engagement or motivation, some of which include marketing campaigns, attractive prizes, latest technology and even the best management practices. At the end of the day, Engagement and Motivation (E&M) should rely on the human factors. If you look at it, gamification as an industry has shown the ability to master human E&amp...

Work culture has seen a massive shift in male-female engagement. In the wake of many sexual harassment cases being brought to light in a public eye, rules of engagement need to be revised and respected. Tessie Lim, Nadira Yusoff and Dato’ Ruby Khong speak about how women can have a bigger voice in the workplace for these issues in honour of 2018 being declared Women Empowerment Year. See omn...

Finance and HR Leader of Leaderonomics, Laura Yee dives into the ins and outs of a liquid workforce and what organisations can do to take the plunge with confidence. See omnystudio.com/listener for privacy information.

There’s a distinct difference between information and knowledge, and when you think about organisation it is important to know not only the bare facts, but also what context to put them in. Dr. Rumesh Kumar talks about what knowledge is and how to get it organised. See omnystudio.com/listener for privacy information.

There was a graduate. She had a few great ideas about where her career could go and how she could make a difference. And while she was inspired by the article on finding the courage to just start, like a lot of people, she found that although there was a desire to get on with bringing her ideas to life, there was no obvious starting point. Younger people sometimes lack the necessary experience to...

What Was I Thinking? is not a how-to book on being a better entertainer, nor is it a formal motivational text. Instead, it’s an honest and hilarious autobiography where Gurmit Singh discusses everything from his career to his family to being left behind by the school bus. He speaks to us about the process of writing the book, and the surprising relatability of the inferiority complex. See om...

The fear of failure is paralysing. It can become so intense that some people, teams and businesses choose to keep to convention, rather than upset the balance and embrace an innovative spirit. While people should not deliberately set out to fail, teams and leaders should strive to embrace an environment which understands that not all projects will succeed, and that failures can – and should...

Being a purpose-driven generation, it is not surprising to hear of Millennials choosing careers which gives them a strong sense of meaning and contribution to the world. However, more often than not, it is not just Millennials that would opt for career paths whereby purpose precedes paychecks. More than just making an income and achieving career success, finding purpose in work becomes a higher pr...

Often, when it comes to the holidays, we struggle to find time to get everything done. In fact, there’s a huge pressure to get everything perfect for the festive season. Marcia Ramsland, author of Simplify Your Holiday Season: Turn Seasonal Stress into Holiday Success, as well as organizing coach for business & life success, speaks about how even the busiest of business people can simpli...

In the dynamic and fast-paced world of today, individuals and organisations would need to be very agile in learning. Discover how individuals and organisations can inculcate and promote the passion and belief to be willing to learn, in order to create value, to be creative, and to be different in adding value to others. See omnystudio.com/listener for privacy information.

Ask anyone around you what they want out of an ordinary day, and you'll be faced with a paradox: we all want to be more productive, and we all wish we could just unplug from life's relentless demands on our focus and attention. Something's got to give, but at what cost? Head of Learning & Growth of Leaderonomics, Hui Yi-Wen shares about the battle of our minds in this Raise Your Game session....

Everyone is in a crazy busy mode almost all the time but how does one go through the day with a sense of "anchoring" and not be "all-over-the-place"? Life has got to be more than just getting things done, right? Joseph Tan shares his thoughts about how being busy is not a sign of productivity. See omnystudio.com/listener for privacy information.

Leadership is a concept that can invite a lot of pressure. How does one become a good leader? How does one manage a team? In this age of constant evolution, how does one develop consistent leadership skills that will be able to change with the times? Matt Paese, Senior Vice President of Succession & C-Suite Services at DDI and co-author of Leaders Ready Now: Accelerating Growth in a Faster Wor...

As an entrepreneur, it is sometimes difficult to curb your enthusiasm and to figure out which projects to focus on. Brandon Webb, former US Navy SEAL sniper and New York Times bestselling author, talks to us about his book, Total Focus: Make Better Decisions Under Pressure - all about sharpening your focus and making the most of your time. See omnystudio.com/listener for privacy information.

Honour is a term not often mentioned these days, but in fact has tremendous value for business leaders, establishing trust, loyalty and support from the person’s wide-ranging network. So what is honour, how does it work and how can it be applied in the business setting? See omnystudio.com/listener for privacy information.

Today, our world of violence comes in many forms. It includes terrorism, dehumanization and satanizing of other human beings, famine, chronic undernourishment, forced migrations of millions of people, violation of human rights, and the laundry list continues. But the question is, are reactions to violence with more violence our only option? Stan Amaladas, the author of a recently launched book, In...

In the working world, it is easy to lapse into a culture of miscommunication and distrust, which leads to a lack of productivity and an unhealthy work environment. So how do we avoid this, and how do we improve our Conversational Intelligence®? Award-winning executive coach and CEO of The Success Lab, Rita Shah, shares her expertise. See omnystudio.com/listener for privacy information.