QSR Uncut

Venecia Willis, director of culinary innovation at growing fast casual Velvet Taco, chats with QSR editor Danny Klein about the brand's legendary menu; what goes into launching a different LTO every single week across 34 locations (like cricket tacos), and how is the brand navigating today's restaurant climate, from a Sriracha shortage to other supply hurdles. Also, would anybody eat a g...

Adam Blacker, the VP of insights at Apptopia, joins QSR editor Danny Klein to discuss one of the biggest topics in the restaurant industry today. Which fast-food brands are winning the app wars? How do you keep loyal guests coming back with rewards? What can restaurants learn from competitors' marketing mistakes and successes? All that and much more as we dive into the growing battleground th...

Founder and CEO Andrew Pudalov left a New York financing career to open a restaurant that offered filling, yet healthy meal replacements for people on the go. That dream became Rush Bowls, which opened in Boulder, Colorado, in 2004, at the onset of the healthy-eating craze, and is now on the cusp of major growth. Pudalov joins QSR editor Danny Klein to look back at the journey, as well as what’s a...

Michel Falcon is a serial entrepreneur and best-selling author who went from earning $15/hour in a call center to advising billion-dollar brands and building a $15 million hospitality company in Toronto in two years. Falcon, who is now scaling fast casual Brasa Peruvian Kitchen, joins QSR editors Danny Klein and Ben Coley to talk about how restaurants can create a company culture that defies the l...

Sam Zietz, CEO of GRUBBRR , an industry-leading provider of self-ordering technologies, and Karl Goodhew, chief technology officer of BurgerFi, join the QSR team to talk about the systems and trends disrupting the restaurant landscape. Are we headed toward a world without cashiers? Why are kiosks resonating with today’s consumer? That and much more as we prepare for the next era of hospitality. No...

Mary Jane Riva has been an entrepreneur for 20-plus years, starting out as a Pizza Factory restaurant owner and then transitioning into the head of the organization. Under her guidance and expertise, she’s helped the brand grow to 100-plus locations. And now, the chain is on the verge of record-setting expansion.

El Pollo Loco CMO Andy Rebhun has led the charge of the chicken chain's lean into digital in recent years. He joins QSR editors Danny Klein and Ben Coley to chat about his unique marketing strategy and vision, one of the hottest LTOs in recent memory, and El Pollo Loco's interest in continued innovation, from drone delivery on.

Kevin Rice, the EVP of Bounteous, a company that works with brands like Domino’s, Panda Express, and Wingstop, joins QSR editor Danny Klein to talk about the state of restaurant technology, what’s to come, and what COVID reactions are here to stay in the wake of the pandemic. How will loyalty change? Digital ordering? That and much more in this wide-ranging chat.

A dream of opening an authentic Lebanese restaurant brought Nour Rabai to Atlanta, and he’s been a trailblazer opening new restaurants and sharing his family’s recipes ever since. Rabai joins QSR editor Danny Klein to talk about the rapid growth of fast casual Pita Mediterranean Street Food, what he’s learned along the way, and what it’s going to take to scale and thrive in one of the most complex...

Conceptualized in 2015, Pokeworks was created after the founders returned from one of many trips to Hawaii. Now, it’s taking aim at global growth, and it’s no great mystery why. The fast casual has seen major sale increases with the top 25 percent of franchise locations reaching an AUV of $1–2 million.

Sweetfin’s culinary philosophy, “Pole to Bowl,” has brought to the doorstep of major growth. Brand president and co-founder Seth Cohen joins QSR editor Danny Klein to discuss the concept's rise,  how it got started, the red-hot category's future, and why sustainability should play a role in all of the above.

Steele Smiley, CEO and founder of Crisp & Green—one of the category’s fastest-growing franchises—has a new plant-based brand with major potential. Creating, growing, and disrupting the market is nothing new for Smiley, however, who went from a fitness empire to the business of healthy eating, and has zero plans of letting up.

Mijo Alanis, co-founder of Beyond Juicery + Eatery, has been in the restaurant industry most of his life, starting as a busboy. But he always had bigger aspirations. He started Beyond Juicery + Eatery with his wife, Pam, after noticing customers' needs were changing, specifically that people began to trade fries for salads and knew there was a void for healthy food options in Michigan. And no...

Clean Juice founder Kat Eckles is the driving force behind a multi-million dollar empire that continues to expand across the country.  The nation's only USDA-certified organic juice and food bar franchise has grown past 170 locations, with plenty more ahead. Learn how Eckles balances being a mother of 5 with running a restaurant rocket ship, and how intuitive entrepreneurship can create a hea...

From a purpose-driven menu revamp to a subscription platform, Smoothie King CMO Rebecca Miller is taking the classic restaurant chain back to its wellness roots. Miller joined QSR editors Danny Klein and Ben Coley for a wide-ranging chat on the message behind the brand, and why this 1,300-unit icon shows no signs of slowing down.

The fast-casual  pioneer is surging out of the pandemic, with growth, tech, and a host of other evolutions fueling its future. Thirty-year industry vet Dave McDougall chats with QSR editorial director Danny Klein about the comeback, where pizza goes from here, and why the sector's prospects have never looked better.

John Ramsay, VP of Franchise Sales at Noodles & Company, has spent more than three decades in the restaurant industry. He's not only found a home at the national fast casual; he's ready to turn a multi-year sales surge into significant expansion.

CEO Trey Kessler, of rising fast casual Grain & Berry, fills the QSR team in on what it takes to launch and grow a franchising concept in the rapidly growing world of better-for-you brands. From inflation to development to market share and curbside, there's a lot on the table in this post-COVID landscape, and plenty of opportunity ahead.

Thirty-year industry vet Tim Hackbardt joins QSR editors Danny Klein and Ben Coley to talk about the past, present, and future of restaurant marketing, and how the 600-unit Mexican chain is offering value to customers in a world where everything is becoming more expensive.

John Dyer, Togo’s VP of franchise sales and real estate, joins the QSR team to discuss how the nearly 200-unit California-based sandwich brand is looking to the future, from nontraditional growth to navigating today's chaotic real estate market.

Paris Baguette has a massive global footprint, but its U.S. expansion is just gearing up. Where does it plan to go exactly? How will it get there? And what is the state of real estate and fast-food expansion in general these days? Chief Development Officer Mark Mele joins the QSR team to discuss all those things, and much more.

Robin Gagnon, CEO and co-founder of We Sell Restaurants and wesellrestaurants.com, the nation's largest restaurant brokerage firm (and the only business broker franchise specializing in restaurant sales), joins the QSR team to talk through one of the most dynamic markets in industry history. Is fast food suddenly the hottest ticket in town?

Sanjiv Razdan, president of the Americas and India for The Coffee Bean & Tea Leaf, chats with the QSR team about innovation and the java industry coming out of COVID-19. From the “third-place” shift to the bring-it-to me culture we live in, how do you meet customers where they want to be? And when? There's a lot at stake.

Meet Sunday, a platform that raised $100 million in September and is looking to create the world's fastest and easiest way to pay at restaurants. CEO and co-founder Christine de Wendel joins the QSR team to chat about the company's future, and where the industry is headed as a whole coming out of the pandemic.

QSR editors Danny Klein and Nicole Duncan return to count down the rest of America's 40 Hottest Fast Casuals. From bowl concepts to chicken served in a cone, the future of fast food has never looked brighter, or more diverse. Meet the brands setting the stage for a new generation.