Qnity Lightbulb Moments

Data-Driven Beauty: Steve Reiss on Transforming the Industry Through Insights and InnovationThis week on Lightbulb Moments, we're joined by Steve Reiss, Executive Director of Industry Relations & Insights at Pivot Point International and a visionary strategist with over three decades of beauty industry expertise. As a seasoned veteran in marketing, communications, data, and technology, Ste...

Join Tom Kuhn as he welcomes Samantha and Philip Gould, stewards of a remarkable beauty empire that's been turning heads since 1932. From a single Memphis salon to a multi-location powerhouse spanning nearly a century, the Goulds share their unique perspective on sustaining family legacy while embracing innovation. Discover how this third-generation business navigates the delicate balance of h...

Join host Tom Kuhn for an illuminating conversation with improv master Shana Merlin, founder of Merlin Works and award-winning improvisational talent. Tom will explore how Shana transformed from an improv novice to a celebrated educator who's helped organizations like Dell, T-Mobile, and Texas A&M University break through communication barriers using the power of spontaneity. Get a taste o...

Painting with Light: Candy Shaw's Journey from Salon Legacy to Global EducatorThis week on Lightbulb Moments, we sit down with Candy Shaw, the "Balay Boss" herself and a true industry pioneer who transformed highlighting techniques worldwide. Born into beauty royalty as the daughter of world-champion hairdresser Jamison Shaw, Candy didn't just inherit a legacy—she revolutionized...

"The Power of Play: How Childlike Wonder Transforms Adult Leadership"Join host Tom Kuhn for a profound conversation with three generations of play research pioneers: Dr. Stuart Brown, founder of the National Institute for Play, his daughter Lauren Sundstrom, and granddaughter Mia Sundstrom. In this extraordinary episode, we explore Dr. Brown's groundbreaking discovery that emerged from darkness—ho...

Join host Tom Kuhn for LIGHTBULB MOMENTS, featuring Edward Gottfried, Vice President of Product Management at Betterment. In this unscripted conversation, Edward will share insights into financial strategy, product innovation, and the critical intersection of technology and personal finance. With a rich background spanning Bloomberg LP and Betterment, he brings a unique perspective on how professi...

Join host Tom Kuhn for LIGHTBULB MOMENTS, where this week's special guest Susan Wos, Founder of SalonSpa Connection, reveals the spark behind her transformative platform for the beauty industry. Susan will share how she recognized the fragmented landscape of salon opportunities and created a innovative solution to connect beauty professionals with career resources, job listings, mentors, and b...

Discover a revolutionary approach to team engagement as Tom Kuhn unveils ACCE - a powerful methodology that bridges the gap between business metrics and human connection. In this enlightening episode, Tom shares the spark of inspiration behind this unique framework that weaves together Appreciation, Care, Challenge, and Encourage to create lasting team unity. Learn how this elegant system can tran...

Join Tom Kuhn for an inspiring Lightbulb Moments interview with Robert Reed, founder of ERGO Research and creator of the Art of the Blowdry education program! Discover what led this family-operated business to triumph over a devastating warehouse fire and gain valuable insights into the challenges and future facing salon and spa owners now facing the impact of California's current wildfires. T...

Join us for an illuminating conversation with Jayne Morehouse, a powerhouse in beauty industry communications and CEO of the Beauty Industry Report. With decades of experience helping brands tell their stories, Jayne shares her insights on building meaningful connections through PR, social media, and content development. Discover how she's helping companies in the beauty, lifestyle, and pet se...

Inspiration meets action in this segment hosted by Tom Kuhn, Founder and Visionary of Qnity. He shares his most recent Lightbulb Moment - "a sudden realization, enlightenment, or inspiration" - reminding us that "you can't start a fire without a spark". Don't miss this chance to discover your own breakthrough and lead with confidence! THANK YOU TO OUR SPONSORS Lighthear...

In this Lightbulb Moments packed episode with author John DiJulius and Qnity's Tom Kuhn, we learn how John's personal mantra to "be narrow and deep" has supported his work in creating exceptional customer experiences by zeroing in on his employee experiences and training his team to "sell the bounce" and ultimately "make price irrelevant" with customer loyalty...

Join Tom as we welcome back Jared Sanders, seasoned CPA with Lightheart Sanders and Associates, a leading accounting firm for single and multi-location beauty salons and beauty schools across the country. Jared's passion and dedication to bridging the gap between financial professionals and Pro Beauty supports salon and school owners in achieving their financial goals by improving profitability an...

In this episode of LIGHTBULB MOMENTS, host Tom Kuhn welcomes back Luisa Garcia, owner of Soleil Salon and Spa, for a new inspiring conversation. Luisa shares details about her latest venture: collaborating with a local university to mentor senior students in business studies. Through this innovative partnership, students analyze her salon’s operations—from marketing to finance—and offer fresh, act...

In this Multi-Gen episode, Tom shares a unique conversation with Neill Corporation leaders and family members, Debra Neill and Garrison Neill, that centers on the dynamics of operating a family-business and lessons on the importance of external guidance or a "3rd opinion", different perspectives, and family life outside of the business. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://ls...

In this short episode, Tom shares insights into THE STRANGEST SECRET by Earl Nightingale, a book that offers a practical guide to achieving success and personal fulfillment. The book is based on Nightingale's lifetime of research into human motivation and the secret to achieving success. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencircles...

In this episode, we bring together returning guests and visionary leaders from Luscious & Co and Vish, a strategic partnership that is reshaping education implementation. Jess Arrindell, co-founder of Luscious and Co, shares how she transitioned from 15 years of corporate experience to building a beauty destination for creative professionals. Alongside her, salon manager, Wynonna Anglace, a th...

This week's feature brings us an industry icon! At Qnity, we know that sometimes you have to let go of what's weighing you down to make space for what's next. Megan Jasper, Vice President - Operations with Gadabout and VerVe Salons, shares a recent adoption of technology that went from challenge to champion. You don't want to miss this one. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https:...

Join us for a conversation with Naomi Brien, Director of Marketing, Verde Salon Group & Aveda Institute Winnipeg. Naomi is driven by a deep passion for the beauty industry's transformative power. As a Marketing Director, Educator and the host of Hairblazers Podcast, she leverages her expertise to inspire and educate others on marketing and social media strategies specifically tailored for serv...

Gordon Miller is CEO and President of Beauty Cast Network, the industry's leading Career Services and Placement platform for schools-- and Founder of Social Beauty Makers, a micro media and consultative collaborative. During his 40+ year career, Miller has held senior leadership roles in the education, media, and community segments of our industry. Today, Gordon is known for his passion for levera...

We welcome you to join Tom Kuhn, Founder and Visionary of QNITY as he chats with Jody Rivera, owner of Swamp Mermaid Beauty Project and digs into her early exploration of the dynamic worlds of photo shoots and music videos in New York before honing her skills in both hair and makeup and discovering a true passion for fostering personal connections within the more intimate setting of a boutique sal...

Join us as we tackle the challenging decision of parting ways with a top revenue producer who's causing issues. We’ll discuss signs that an employee may be detrimental despite their performance, weighing short-term financial impact against long-term organizational health, strategies for managing the transition, communicating the decision to your team and clients, and learning from the experien...

Join Qnity Founder and Visionary, Tom Kuhn as he explores a well-crafted Client Journey map with one of Boulevard’s self-care industry experts. Jozlyn Miller shares first-hand industry experience and technology to help businesses save time, increase revenue, and improve retention so they can do what they do best: keep their customers happy. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https:...

Tune in to this highly captivating conversation with the triad from Square One Salon, multi-owners Brent, Doug, and Josh as Tom digs into the founders’ origin story and how they’ve navigated over 25 years of communication improvement to maintain and elevate their space in salon ownership and growth as leaders. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons...