Episodes

We have options and it's nice 18.05.2022 34:06

We are at a point where we have a lot of options and my job now is figuring out what the best ones are.

Volume is key 17.05.2022 17:01

A little all over the place but here's my thoughts on why I do this podcast and what I think the ticket to success is.

It's Friday and here's where my heads at 13.05.2022 22:34

Friday ramblings

The deal is dead 11.05.2022 13:23

The route deal I've been working on fell through. Let's talk about it

Pumping the breaks 10.05.2022 26:32

Enjoying slowing things down and focusing on servicing the customers we already have

Cooler heads prevail 09.05.2022 26:11

Today I'm talking about a couple of lessons I learned after losing my temper on Friday.

Time to get strict on late payers 06.05.2022 27:12

Today I'm talking about handling a big problem we have. Late payers.

Are you willing to be in a fight that never ends? 05.05.2022 22:07

Let's talk about adversity

Wrench in my plans 04.05.2022 17:47

My employee who gave me notice quit earlier than expected. It's about to get tough.

Light at the end of the tunnel 03.05.2022 31:07

Finally there's light at the end of the tunnel. Let's get into it.

This where businesses go to die 29.04.2022 29:47

I am crossing the chasm. For most home service businesses, going from $250k to $500k is either the key that unlocks their success, or their death sentence. This is where I am now. Time will tell if I make it.

I shut down this week, I'm back now 29.04.2022 27:29

This week I broke. Thankfully I was able to rely on my team, because I shut down this week and stepped back for a few days.

It's Monday. Here's the situation 25.04.2022 26:03

Here we go.

Time to start moving in a new direction 22.04.2022 33:52

Ok. This isn't working. I am the single point of failure for customer service....and I'm failing. It's time to go in a new direction.

Lost an employee and dropped a customer 21.04.2022 45:30

Today an employee quit and yesterday I dropped a customer. Let's dive into it.

There is no blueprint for my goal....or is there 20.04.2022 33:51

In the spirit of starting with the end in mind, today I'm talking about a way I'm hoping I can obtain a blueprint for how to build my business in a way to sell over the next few years.

Tough 19.04.2022 35:42

Having a tough time these last couple of months. I'm pretty fried and the temptation to sell routes and scale down is really high right now. Let's crack into it.

Opportunity costs 15.04.2022 30:05

Today I'm talking about the concept of opportunity costs and the framework for cost vs reward that I think about daily.

Should I try to start a business? 14.04.2022 36:15

Today I have an episode to those of you who are on the fence of whether or not you should go for it and just start that business you've been wanting to start. Well...here's what I think about it

Spot checks rule 13.04.2022 19:48

Today I'm talking about a new focus for the team. We are finally investing heavily into using spot checks to improve the skills and quality of service of my team.

Sick policy 12.04.2022 30:40

Lessons learned from team being out sick

50% of the team was out sick today 07.04.2022 16:29

My team took a big hit today. We were 2 guys down from being sick. It actually ended up being a good thing. Here's why.

Sick employees and plumbing 06.04.2022 13:46

Today I'm talking about a plumbing repair I have to do and sick employees. Just another day on the grind baby

Possible operation change incoming 05.04.2022 19:12

Today I'm discussing a possible change in direction for the company I'm excited about. Customer service is tough. This may alleviate a lot of that.

Route deal did not work out 04.04.2022 46:02

Today I'm talking about a deal I've been working on that fell through.