Service Roundtable

Profiles in Prosperity

Business EN ↓ 165 episodes

Do you like stories about business? I do! I’m endlessly fascinated by the creative and innovative strategies business people employ to build their businesses. I love the stories of how businesses were started, bought, sold, grown, failed, and the stories of pitfalls and advances. They’re all interesting. As someone who runs a business and advises others who run businesses, I find the stories useful and informative as well as cautionary and inspirational.

Author

Service Roundtable

Category

Business

Podcast website

members.servicenation.com

Latest episode

Sep 30, 2025

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Episodes

15 - Bob Miodonski and Mike Murphy - Service World Expo 22.05.2017

Bob Miodonski, Publisher of Plumbing & Mechanical, and Mike Murphy, Publisher of the ACHR News discuss the significant impact of the inaugural Service World Expo and what to expect from future Service World Expos.

14 - Kelly Schols - CPI Plumbing - (1 of 2) 08.05.2017

Kelly Schols is president of an amazing plumbing company: CPI Plumbing. Kelly discusses how he entered the plumbing business, what he had to do to make his company grow and thrive, and why CPI Plumbing stands out from the competition. (Part 1 of 2).

13 - Mitch Cropp - Business Growth 20.02.2017

Mitch Cropp built Cropp-Metcalf from a small company to a $40 million dollar juggernaut. How did he do it? In 2015 we interviewed Mitch on stage at an industry conference. He generously shared his experience, business philosophy, and insights with us. In this short segment from the interview, Mitch focused on business growth. Listen and learn from one of the most successful entrepreneurs in our in...

12 - Dave Rothacker - The Bookclub 13.01.2017

Dave Rothacker is our guest on this special episode of Profiles in Prosperity where we talk about books. Dave is an impressive reader and student of books and business. So we’ve asked Dave to talk with us about his favorite book that he read this year. So what does Dave like? Listen and find out!

11 - Allan Ferguson - Getting to the Next Level 19.12.2016

Allan Ferguson is president of Omega Services headquartered in Sydney, Australia. Omega is the leading residential contractor in Australia for HVAC, plumbing, drains, and electrical services. Allan tells us about how he entered the industry, marketing organization, and taking his company to the next level.

10 - Pete Danielson - Business Development Manager 05.12.2016

Pete Danielson is owner of Modern Mechanical in Ashburn, Virginia. Involvement in the local community is great for the community, but it’s also great for your brand, and a great way to gain new customers. Pete came up with an innovative way to do a LOT of community involvement and developed processes to make it work effectively for his company. In this episode of Profiles in Prosperity, Pete discu...

9 - Mitch Cropp - On Acquisition of Companies and Employees 21.11.2016

Mitch Cropp founded and grew Cropp Metcalfe into one of the largest and most successful home service companies ever, and has won a vast array of awards. Mitch discusses what works and what doesn’t work regarding the acquisition of companies and their employees.

8 - My Employee Retention Strategy - Ben Stark 07.11.2016

Ben Stark built and sold two wildly successful HVAC companies. Now he’s a well-respected industry consultant. Ben's technician retention rate was substantially better than average and he describes the programs and methods he used to achieve that in his business.

7 - Knocking on Doors - Ed O'Connell 24.10.2016

Ed O'Connell is founder of O'Connell Plumbing, "The only plumbing company highly recommended by my mother." Ed discusses how he marketed his business by walking door-to-door, five to ten houses per day, and the loyal customers and referrals that came from it.

6 - Multiple Location Strategy - Kathie Todd 17.10.2016

Kathie Todd and her husband Don run Central Oregon Heating and Cooling. They have received the Ron Smith Trailblazer award, and Kathie was named HVACR Woman of the Year. She discusses their multiple location strategy, the benefits, and how they make it successful.

5 - Never Look Back, Never Give Up, Remain Positive - Joe Groh 10.10.2016

If you’re involved in the HVAC, Plumbing, Electrical or any other residential service business you need to know about the Joseph Groh Foundation. Joe Groh had a long career in the HVAC industry before suffering a bike accident that left him a quadriplegic. He founded the Joseph Groh foundation which provides financial support to those in connected with the construction trade industry who are livin...

4 - The Only Plumbing Company Highly Recommended By My Mother - Ed O'Connell 03.10.2016

Ed O'Connell is founder of O'Connell Plumbing, "The only plumbing company highly recommended by my mother." Ed shares his personal story leading to his success as a business owner and how groups and networking helped him get there.

3 - Be the Best Place to Work - Pete Danielson 26.09.2016

Pete Danielson is owner, with his business partner, of Modern Mechanical in Ashburn, Virginia. Modern Mechanical was named the "best place to work," by the Washington Business Journal, and Pete explains why and how they got that title.

2 - Our Company Culture Makes a Difference - Angie Snow 19.09.2016

Angie Snow and her husband run Western Heating and Air Conditioning in Orem, Utah. Their company culture is the result of intentional actions on their part. Angie discusses their company culture, why it's important, how it’s helped them grow, and how they implemented and maintain it in their company.

1 - The Dutton Plumbing Story – Eric Dutton 10.08.2016

If you are a residential service contractor – HVAC, Plumbing, Electrical, Pool & Spa, etcetera – you will get a lot of great information and useful ideas from this interview with Eric Dutton. Eric Dutton is founder and president of Dutton Plumbing in Simi Valley, California. Eric discusses how he began, grew, and manages his large contracting company. There are so many gems in this interview: “Do...

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