Process Pioneers

Join Daniel Rayner and Bassam Alkharashi, President of ABPMP Saudi Chapter, as they discuss all areas of business process management. ✅ How do you find out what your strategic objectives need from your business processes? ✅ What is possible when it comes to optimising business processes? ✅ How do you engage with relevant stakeholders involved in a process? These are just a few of the questions...

Join Daniel Rayner and Michael zur Muehlen, Associate Professor at Stevens Institute of Technology, as they discuss all areas of business process management. ✅ How do you transition from a top down approach to a machine driven approach? ✅ What are the fundamentals you need to put in place so that your BPM initiative does not fizzle out? ✅ What role does a process owner play? These are just a fe...

Join Daniel Rayner and Tobias Unger, Head of Center for Process Bionics at Deloitte, as they discuss all areas of business process management. ✅ How you can have a huge impact just by making reality visible? ✅ How can you connect BPM with execution? ✅ How do you get control your compliance? These are just a few of the questions they tackle as they explore what needs to be considered when implem...

Join Daniel Rayner and Nigel Adams, Director, Consultant, Author, Advisor and Mentor at Hetton Advisory, as they discuss all areas of business process management. ✅ Why is it so important to listen to the language that your execs are using? ✅ How do you encourage your team to take responsibility for their own environment? ✅ How do you encourage your teams to work together to a common outcome? T...

Join Daniel Rayner and Katy Murarotto, Head of Business Process Management, Transformation at Asahi Europe & International, as they discuss all areas of business process management. ✅ Why is it important to have business process owners? ✅ How do you define the right target state for your organisation? ✅ What part does communication and change play in a transformation? These are just a few o...

Join Daniel Rayner and Flavia Santoro, General Academic Coordination at Inteli - Institute of Technology & Leadership, as they discuss all areas of business process management. ✅ What will people be doing in the future when robots take our jobs? ✅ How can you predict a process before it even happens? ✅ Why is collaboration so important when it comes to Business Process Management? These are...

Join Daniel Rayner and Alec Sharp, Senior Consultant at Clariteq Systems Consulting, as they discuss all areas of business process management. ✅ How do you "speak the language" of the business and the people in it? ✅ How should you approach pulling together your end to end processes? ✅ What size organisation should start worrying about business processes? These are just a few of the questions t...

Join Daniel Rayner and Hajo Reijers, Full Professor Business Process Management & Analytics at Utrecht University and Eindhoven University of Technology as well as associated with Queensland University of Technology here in Australia, as they discuss all areas of business process management. ✅ Why should you take the organisations strategical challenges as a starting point for Business Proces...

Join Daniel Rayner and Maria Madariaga, as they discuss all areas of business process management. ✅ How does the process reveal the risks? ✅ How do you go about simplifying a process? ✅ How do you get buy-in from process participants when you are improving their process? These are just a few of the questions they tackle as they explore what needs to be considered when implementing BPM in an org...

Join Daniel Rayner and Pamela Warwick, Business Transformation Program Lead at Melton City Council, as they discuss all areas of business process management. ✅ What are the critical processes you should be focussing on? ✅ How do you leverage the process participants in process improvement? ✅ How do you communicate the value of BPM to your executives? These are just a few of the questions they t...

Join Daniel Rayner and Paul Harmon, Senior Consultant at Cutter Consortium and Chief Methodologist and Executive Editor at BPTrends, as they discuss all areas of business process management. ✅ What is the risk of not understanding your business processes? ✅ Why is it important to understand the downstream and upstream impacts of a process? ✅ How do you get started managing your business process...

Join Daniel Rayner and Tara Gibbons, Process Lead at Target Australia, as they discuss all areas of business process management. ✅ How do you communicate with senior executives when it comes to BPM? ✅ How do you make process fun? ✅ Why is it important to understand your process baseline before implementing any process improvements? These are just a few of the questions they tackle as they explo...

Join Daniel Rayner and Petrhyce Donovan, Manager of Digital Innovation and Smart Cities at City of Canterbury Bankstown, as they discuss all areas of business process management. ✅ How do you convince the decision makers to let you take a risk? ✅ How should your pitch change depending on whether you're speaking with prayers, stayers or players? ✅ Why is starting small often the best place to st...

Join Daniel Rayner and James Anson, Co-Founder and Consultant at Aequus, as they discuss all areas of business process management. ✅ Do you have an understanding on the very real impact a process change will have on someone's role? ✅ Are your processes helping you stay ahead of the curve? ✅ Have you established solid metrics around your processes? These are just a few of the questions they tack...

Join Daniel Rayner and Manish Jairath, Senior Manager at Medibank, as they discuss all areas of business process management. ✅ What two questions do you need to win over the support of internal stakeholders? ✅ What sets apart a mature organisation from an immature organisation? ✅ How do you enable communication between departments? These are just a few of the questions they tackle as they explo...

Join Daniel Rayner and Marcus Udokang, Project Manager at Aivaz Consulting, as they discuss all areas of business process management. ✅ How does BPM put the spotlight on the changes that need to happen? ✅ How can a BPM tool reduce risks and data redundancy? ✅ How do you go about bringing the process practitioners along for the continuous improvement journey? These are just a few of the question...

Join Daniel Rayner and Wil van der Aalst, The Godfather of Process Mining, as they discuss all areas of business process management. ✅ What part does Process Mining play in predictive analytics? ✅ What does the future of process management look like in a digital age where business transformation is gathering at an increasing pace? ✅ When will there be a capability to automate optimised processe...

Join Daniel Rayner and Ian Sharpe, Associate Director Business Transformation at Western Sydney University, as they discuss all areas of business process management. ✅ Why is it so important to understand the diversity of perspective when it comes to Business Process Management? ✅ Why is it vital to understand your processes cross-functionally? ✅ Why is it critical that the process practitioner...

Join Daniel Rayner, Ian Bentley, Ankur Jain and Ravi Ramachandran, who all played key roles in the effective implementation of Business Process Management at NBN, as they discuss all areas of business process management. ✅ What does a large scale, successful, BPM implementation look like? ✅ How was this "process-thinking" reinforced across the organisation? ✅ What were the critical success fact...

Join Daniel Rayner and Stephanie Naidoo, CEO of Blue Crane Consulting Group, as they discuss all areas of business process management. ✅ What's going to deliver the best results when it comes to process improvement? ✅ What is the best way to ensure a change succeeds? ✅ Why is it important for the different methodologies to be able to communicate with one another? These are just a few of the que...

Join Daniel Rayner and Lourdes Gonzalez, CEO and Founder of Lulu Process Design Group, as they discuss all areas of business process management. ✅ What's keeping your executives awake at night? ✅ Where is your organisation at in the process journey? ✅ What are the three critical processes you need to tackle right now? These are just a few of the questions they tackle as they explore what needs...

Join Daniel Rayner and Tina Morrell, General Manager Customer Strategy and Experience at The NRMA, as they discuss all areas of business process management. ✅ Why could your internal processes be creating the biggest customer issues? ✅ How do you identify pain points in the customer journey? ✅ How can you promote and encourage process improvement within your organisation? These are just a few o...

Join Daniel Rayner and Vahid Pourghadiri, Head of Business Transformation at AGL Energy for Bayswater & Liddell Powers Station, as they discuss all areas of business process management. ✅ How do you foster ownership of business processes? ✅ How do you empower process practitioners to be a part of the solution as opposed to being a hurdle? ✅ Where should an organisation start when it comes t...

Join Daniel Rayner and Sasha Aganova, Managing Partner at Process Renewal Group, as they discuss all areas of business process management. ✅ Why does culture play such a significant part in the success of business process management? ✅ Why is continuous improvement such an important mindset for organisations to adopt? ✅ Why do you need to be aware of upstream / downstream impact? These are just...

Join Daniel Rayner and Kevin Tan, Business Process Specialist, as they discuss all areas of business process management. ✅ How do you make sure your process documentation is easily consumable and effective? ✅ How do you ensure any process improvement is adopted by the process practitioners? ✅ Why is it important to follow a set standard or notation when creating process diagrams? These are just...