Process Breakdown Podcast (audio)

Last Updated on October 30, 2024 by Owen McGab Enaohwo The quality of your team can either make or break your business expansion. Coming on board as a chief operating officer at Localize, a real estate tech-focused company, Omer Granot was saddled with the responsibility of expanding the organization from its base in Israel to […] The post Emerging Into New Markets With Results-Driven Strategies a...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Continuous improvement is the pathway to sustainable business growth. As the chief operating officer at dscout, a consumer-insight company, Chip Hardt sets the pace for continuous improvement by creating systems for eliminating waste. He explains how each project depends on the next and taking the […] The post Debottlenecking Processes for Imp...

Last Updated on October 30, 2024 by Owen McGab Enaohwo As the regional director of operations at Castle Group, Ryan Johnson understands the relationship between employee motivation and customer satisfaction. He prioritizes the well-being of his team members so they can deliver their best. Ryan Johnson is the guest in this episode of the Process […] The post Managing Employee Needs for Improved Bus...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Success in business is most achievable when the entire team is on the same page. Doubling as co-founder and chief operating officer at DrChrono, a healthcare software provider, Daniel Kivatinos understood that he needed the cooperation of his team members to achieve the organization’s goals. […] The post Driving Success via a Collective Team E...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Effective customer service is a collective effort of every employee. Rajaa El Oualidi brings her wealth of experience in customer service to the table as a senior director of operations at UDR, a real estate investment trust (REIT) company. She created a system that requires […] The post Developing a Customer Service–Conscious Team for High Pe...

Last Updated on October 30, 2024 by Owen McGab Enaohwo As the chief operating officer and founding member at Flyhomes, a real estate agency, Ryan Dibble adopts a customer-centric approach in his operations with an emphasis on effective problem-solving. Ryan is the guest in this episode of the Process Breakdown Podcast. He shares his experience […] The post Building Customer Trust With Effective Pr...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Gaps in an organization’s operations reflect in its sales and lead to low revenues. As the director of operations at Corvia, a payment solutions provider, Carlos Amaya streamlines the organization’s operations and offers strong support to the sales team for higher efficiency and increased revenue […] The post Increasing Business Profits With S...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Employee motivation acts as a driving force for an organization’s success. As the hospital administrator at Arkansas Children’s Northwest, AnneMarie Witecki implements processes that enhance employee motivation and measure employee performance objectively. AnneMarie Witecki is the guest in this episode of the Process Breakdown Podcast. […] The...

Last Updated on October 30, 2024 by Owen McGab Enaohwo A motivated and devoted team is the best arsenal for managing and conquering a crisis. As the chief operating officer at Rady Children’s Hospital, Dr. Nicholas Holmes manages the organization’s operations with a people-centric approach for collective success. Dr. Nicholas is the guest in this […] The post Overcoming Crises With Team Engagement...

Last Updated on October 30, 2024 by Owen McGab Enaohwo A great customer experience builds trust and loyalty for long-term engagement. As the chief operating officer at Zenefits, a workflow software, Isaac Vaughn implemented processes to continuously improve the customer experience for maximum satisfaction. Isaac Vaughn is the guest in this episode of the Process […] The post Improving the Customer...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Scaling business operations is counterproductive without the right systems and resources. The chief operating officer at ThriveDX, Rohit Sharma, adopts a systematic approach to scaling the organization’s operations effectively. Rohit Sharma is the guest in this episode of the Process Breakdown Podcast. He speaks with […] The post Scaling Your...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Making a career shift from the public sector to the private sector, Mike McCarthy finds that trust is a constant variable for success. As the chief financial and chief operating officer at Northern Essex Community College, he creates a conducive environment and implements the right […] The post Building a Conducive Environment for Collective S...

Last Updated on October 30, 2024 by Owen McGab Enaohwo As the managing director at All Residential Real Estate, Perry Beebe is committed to offering his clients the best property management services. The constant changes in the real estate industry call for regular updates to the business process. However, the paper-based checklists on the ground […] The post How All Residential Real Estate Built...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Are you confident in your team’s ability to deliver great results on the job? Empowering team members with the right knowledge and equipment enhances their competence.  As the chief operating officer at Jumpstart, Jennifer Templeman engages with prospective employees right from the hiring stage to […] The post Creating a Strong Employee Suppor...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Onboarding new employees remotely is challenging for many organizations due to the absence of physical and in-person interactions.   As the chief operating officer at Portfolio Creative, a staffing and recruiting agency, Kristen Harris breaks the barrier of non-physical interactions in the remote onboarding process by […] The post Onboarding N...

Last Updated on July 10, 2025 by Owen McGab Enaohwo As president and financial advisor at Thimbleberry Financial, Amy Walls leads a team of financial experts who help clients manage and grow their money for a purpose. Having standard processes is integral to an organization’s success. So Amy created business processes in Microsoft Word documents […] The post How Thimbleberry Financial Improved Its...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Manny Cosme is the president and chief executive officer of CFO Services Group, a management accounting firm. Part of his responsibilities is to help small businesses streamline their bookkeeping and accounting needs. Doing these tasks was easier in the early stage of the business. But […] The post How CFO Services Group Overcame Tribal Knowle...

Last Updated on October 30, 2024 by Owen McGab Enaohwo A  high level of staff retention enhances an organization’s capacity to accomplish its goals.  As a hospitality business consultant, Natalie DiBattista helps businesses to resolve the biggest challenge of staff retention in the industry.   Natalie DiBattista is the guest in this episode of the Process […] The post Creating a Positive Work Cult...

Last Updated on October 30, 2024 by Owen McGab Enaohwo The culture of “staying in your lane” deprives people of the opportunity to reach their full potential.   As a business leader, David Brownlee avoids playing it safe by charging his team members to push themselves to greater heights in their work. His leadership style of […] The post Building a Culture of Innovation for Success appeared first...

Last Updated on October 30, 2024 by Owen McGab Enaohwo As the marketing and customer experience director at Preferred Home Services, Katie Sullivan’s top priority is to create repeatable valuable experiences for their customers. Featured on the Inc 5000 list in the past three years, streamlining the organization’s operations was essential to managing its fast […] The post How Preferred Home Servic...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Organizational goals are more attainable when teams work together in one accord. As the chief operating officer at Frontpoint, a do-it-yourself home security system, Derek Carder set up systems to foster collaboration and prevent the formation of silos within the team. He adopted a servant […] The post Cultivating a Collaborative Culture to Ac...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Is your organization leveraging collaboration for success?  After joining a team of nine partners at AO, a full-service architectural services firm, Brendan Farrell’s top priority was to synchronize the organization’s operations. He created opportunities for the partners to combine their expertise through effective collaborations toward […] Th...

Last Updated on October 30, 2024 by Owen McGab Enaohwo Are you running your business based on data or assumptions? A business that isn’t data-driven is vulnerable to risks. As the head of operations analytics at Calpine, an integrated energy company, Rajeev Aluru streamlines the organization’s business operations from a data-driven perspective to prevent risks […] The post Driving Digital Transfor...

Last Updated on October 30, 2024 by Owen McGab Enaohwo The ability of medium- to large-size businesses to synchronize their operations gives them a competitive edge. As the chief operating officer at Studio Movie Grill, an experiential theater dining company, Brian Hood maintains operational consistency across the organization’s 21 locations. Having the entire team on […] The post Cultivating a Cu...

Last Updated on October 30, 2024 by Owen McGab Enaohwo What are your employees saying about your organization? As director of operations at LCS, Jacob Harder understood that people are the greatest assets of any business. So, he created systems to help his team members be more efficient at their jobs and share their opinions […] The post Cultivating Healthy Relationships in Your Team for Collectiv...