Press 1 For Nick

The Importance of Mentors - Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-f...

What Clients Want (but won’t tell you) - Nathan Foy [Client Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me...

Joe Pine - Co-Founder at Strategic Horizons LLP [Experience Economy] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A C...

Mark and John X. Cronin - Crazy Socks [Spreading Happiness] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOO...

Horst Schulze, Founding member of The Ritz-Carlton Hotel Company [Excellence]

Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this...

Sean Ilenry, Vice President of Support at Dutchie [Self Executive] What is your current mission? What does it mean to have Career Happiness? How can people maximize their potential? How does resilience play into maximizing potential? What do you believe is the role of Customer Service? How is CX like a cup of frappuccino? What book or person in customer service or experience has influenced you the...

Nick Webb - Author - What Customers Crave [CX Innovation] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK...

Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience] ABOUT NICK GLIMSDAHL Subscribe to my monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic....

Dee Ann Turner - 33-year veteran at Chick-fil-A [Customer Experience] Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc, and was selected as the company’s first female officer in 2001 and served as the Vice President, Talent and Vice President, Sustainability. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of thei...

Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this sh...

Laura Gassner Otting - Author of Limitless [Happiness] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK REC...

Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data & Analytics] How did you get into data & analytics? Why should everyone talk about data analytics? How can companies make it accessible? What is the best way to be a critical thinker through data? How can companies leverage data science to maintain a competitive edge? What does it mean to have a connecte...

Derek Gaunt - Negotiations Trainer and Coach at The Black Swan Group, Ltd - Author, "Ego Authority Failure" [Tactical Empathy] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/...

David Hutchens, Author, CEO at The Storytelling Leader [Storytelling] How did you get into storytelling? How does storytelling help ideas move through the organization? Why do people get fearful of storytelling? How does Storytelling create an emotional connection? What are the stories we should bring to the CX and EX? Outlearning the wolves What book or person in customer service or experience ha...

[Replay] Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through...

How to LEAD with Heart. Claude Silver, Chief Heart Officer at VaynerMedia [Culture] What is one thing people might not know about you? Tell me about your Nana... 😊 Tell my listeners about Vayner Media. What does it mean to Lead from the Heart? What is the most important trait to look for when hiring? What does it mean to have Emotional Optimism? Tell me about this Honey Empire you have built at V...

[Replay] Ron Kaufman - New York Times Bestselling Author "UPLIFTING SERVICE" [Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show...

The JOLT Effect: How High Performers Overcome Indecision by Matt Dixon [Sales Experience] What is one thing people might not know about you? 1:11.747 -1:58.230 How far is a customer through the buying journey before ever making contact with a supplier? 3:21.990 - 4:54.528 5:14.415 - 12:06.390 Status quo vs. Indecision What can you do to prevent customers from spinning their wheels trying to become...

Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMM...

The Journey to 1,000,000 Cookies Daily - Jason McGowan, CEO & Founder of Crumbl Cookies [Customer Experience] Jason McGowan is the co-founder and CEO of Crumbl Cookies, for those listeners who don't already know, they are America's fastest-growing gourmet cookie company. Jason is the one who developed THE recipe for Crumbl’s chocolate chip cookie. Jason thrives on working with brilliant people...

[Replay] The Future Of Work. Steve Cadigan - LinkedIn's First Chief HR Officer, Future of Work Obsessed [Workquake] Why are more people changing jobs faster today than at any time in history? What does all this change mean to our careers and employers? What can companies do to keep our staff from leaving? You mention in the book that college is no longer the investment that will gaurantee us a via...

Why You NEED to be Hospitality Driven. Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality] How did you get started in hospitality? What was the first project? What makes you hospitality driven? What does "best in class" mean to you? We put the guests at the center of ALL we do How do you hire and retain talent How do you measure success ABOUT NICK GLIMSDAHL Subscribe to my weekly...

[Replay] Laura Gassner Otting - Author of Limitless [Happiness] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about...

What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience] What is the power of CX? What parts of the product, process, place, and people make the customer experience stand out? What's at stake if you don't focus on CX? Why is having the right mindset so important? What are the behaviors that create the cultu...