Pool Nation Podcast

In Episode 132 of the Pool Nation Podcast John and Edgar talk about taking your customer service from good to great. We talk about the 4 core segments of customer service and then dive into each one of them.   Sponsors The SPPA    Ultimate Pool Tools   Pool Invoice    Blueray XL    AquaStar Pool Products Natural Chemistry   RayPak   Heritage Pool Supply    

In Episode 131 of the Pool Nation Podcast we continue our conversation about customer relations and customer service and how it impacts your bottom line.   Sponsors   The SPPA     Ultimate Pool Tools     Pool Invoice   Blueray XL Aqua Star Pool Products   Natural Chemistry    Raypak   Heritage Pool Supply

In Episode 130 of the Pool Nation Podcast we talk to Jared Schwab from Alpha West about the state of the industry 2023.   Sponsors The SPPA   Ultimate Pool Tools   Pool Invoice  Blueray XL AquaStar Pool Products   Natural Chemistry   Raypak   Heritage Pool Supply

In Episode 129 of the Pool Nation Podcast we talk about the second core segment of your business and talk about customer relations vs customer service.   Sponsors   The SPPA   Ultimate Pool Tools    Pool Invoice   Blueray XL AquaStar Pool Products   Natural Chemistry    Raypak   Heritage Pool Supply

In Episode 128 Pool Nation Podcast Zac and Edgar talk about the second core segment of your business. We dive into customer relations, customer service and how it is tied into customer loyalty.   Sponsors The SPPA    Ultimate Pool Tools     Pool Invoice   Blueray XL AquaStar Pool Products     Natural Chemistry    Heritage Pool Supply Group

In Episode 127 of the Pool Nation Podcast we talk to Kim Levin Vice President of Sales & Marketing, Andrew Petrozziello Chief Operating Officer and Dave Cook President of Heritage Pool Supply Group. Sponsors The SPPA   Ultimate Pool Tools  Pool Invoice   Blueray XL AquaStar Pool Products  Natural Chemistry  Raypak  Heritage Pool Supply Group

In Episode 126 of the Pool Nation Podcast we say goodbye to 2022 and we talk about some of the things we have in store for 2023. We spill some of the Tea and Edgar shares his experience while attending his first BioGuard conference and the amazing people that he met.   Sponsors  The SPPA    Ultimate Pool Tools   Pool Invoice   Blueray XL  AquaStar Pool Products    Natural Chemistry   Raypak      H...

In Episode 125 of the Pool Nation podcast we continue our conversation on the 3 core segments of your business. And we dive into the final part 3 of Operations. Sponsors The SPPA     Ultimate Pool Tools    Pool Invoice    Blueray XL AquaStar Pool Products   Natural Chemistry   Raypak

In Episode 124 of the Pool Nation Podcast we talk about your business operational procedures. We talk about truck loading procedures with your employees, attendance policies and performance reviews.   Sponsors The SPPA     Ultimate Pool Tools    Pool Invoice    Blueray XL AquaStar Pool Products  

In Episode 123 of the Pool Nation Podcast we continue our conversation into Business Strategy, and your 3 core business segments. We talk about how to figure out how many pools your employees should do, your overall strategy and equipment tracking. Sponsors The SPPA    Ultimate Pool Tools    Pool Invoice   Blueray XL AquaStar Pool Products

In Episode 122 of the Pool Nation Podcast today we continue our conversation on the 3 core segments of your business And we dive into part 2 Operations. We talk specifically about how to manage inventory, chemicals, and distribution of chemicals with your employees, and your staffing and hiring process. Sponsors The SPPA       Ultimate Pool Tools       Pool Invoice      Blueray XL AquaStar Pool Pr...

In Episode 121 of the Pool Nation Podcast we talk about breaking down your business into 3 core segments that will allow you to focus on growth and create a better business foundation.   Sponsors The SPPA        Ultimate Pool Tools      Pool Invoice    Blueray XL AquaStar Pool Products

Episode 120 of the Pool Nation Podcast we talk to the ladies behind Pool Nation and the Pool Nation Podcast. We talk to Leanne De Jesus, Leslie Nicklas, and Janey Flawless. We go back in time, all the way to the beginning, and ask them to share their thoughts on our journey. They share their stories of how we have grown but from their perspectives.    Sponsors The SPPA,      Ultimate Pool Tools, ...

In Episode 119 Pool Nation Podcast we talk about the4 PSP Expo in Las Vegas. We share what we thought about the show and talk about the big 3 not being at the show. We share our thoughts on whether we thought it had an impact on the show. We then talk about the Pool Nation Awards and share the winners of the Second Annual Pool Nation Awards.   Sponsors The SPPA     Ultimate Pool Tool     Pool Invo...

In Episode 118 of the Pool Nation Podcast we talk to Leanne De Jesus. We do a deep dive into answering your business questions that you sent in.  We talk about the different facets of hiring employees and get into the legal parts of hiring. We talk about some of the workers comps requirements, what documentation you need to have, and talk about insurance, vehicle insurance and business insurance r...

In Episode 117 of the Pool Nation Podcast John and Edgar talk business and talk about the show in Vegas this week. Sponsors The SPPA      Ultimate Pool Tools       Blueray XL   Pool Invoice AquaStar Pool Products     Pivot Pool Products  

In Episode 116 of the Pool Nation Podcast we talk to Kris Osterbusch the new Director of PSP Expo and Megan Magana. We talk about the International Pool Spa Patio Expo that will be taking place Nov 12 to the 17th in Las Vegas. We talk about the education classes, the CEO Keynote Speaker panel, and we talk about the Pool Nation Awards.   Sponsors   The SPPA       Ultimate Pool Tools      Pool Invoi...

In Episode 115 of the Pool Nation Podcast Zac, John and Edgar are in studio together and answer some question that were sent in. In the first question we dive into the concept of purchasing routes in order to grow your business. Is it a good idea or bad idea? We break it down and give you our thoughts and answer your questions.   Sponsors The SPPA     Ultimate Pool Tools    Blueray XL    Pool Invo...

In Episode 114 of the Pool Nation Podcast Zac, Edgar and John answer your business questions. They do a deep dive into setting goals and what to do to attract the right applicants. Sponsors The SPPA        Ultimate Pool Tools       Blueray XL      Pool Invoice AquaStar Pool Products      Pivot Pool Products

In Episode 113 of the Pool Nation Podcast we answer the business questions that pool pros have sent in. We talk about adding more value to the service pool pros perform, and answer if you should charge less for accounts that are closer to your other service accounts to land the accounts.   Sponsors The SPPA       Ultimate Pool Tools       Pool Invoice       Blueray XL       AquaStar Pool Products ...

In Episode 112 of the Pool Nation Podcast we talk to Alexander Jacobs and his journey to the pool industry. He worked in Major League Baseball as a scout and in the front office for the Houston Astros, and the Arizona Diamondbacks before joining Untied Aqua Group. We also talk to Max Brown with the Pool Boys and shares his story on how he joined the the Pool Boys. And last we talk to Alex Diaz own...

In Episode 110 of the Pool Nation Podcast we have special co-host Megan Kendrick owner of Pool Pro Magazine. We talk to Lindsey Lawless and Alisa Gotay two of the nominees of the 30 under 40 female rookie of the year. They share their journeys into the pool industry and what it means to be nominated for a 30 under 40 rookie of the year awards at the Pool Nation Awards.   Sponsors The SPPA       Ul...

In Episode 109 of the Pool Nation Podcast we talk to Jamie Novak with Natural Chemistry and Janey Flawless with JJ Flawless Pools about the Pool Nation Women's Networking Event. They share their experiences at the event, they talk about the amazing women that attended the event, and topics that they covered. We then talk to Michael Krouse with First Response Pool. He is nominated for Pool Guy of t...

In Episode 108 of the Pool Nation Podcast we talk to Amber with Amber Sparkling Pools, Lindsey with Oasis Pool Management, Michelle with Shells Pools & Spa, and Kristen with Houston Pool Gal. They have all been nominated for Pool Girls of the Year at the Pool Nation Awards. We learn about their journey in the pool industry, and how they were nominated for Pool Girl of the Year.   Sponsors The SPPA...

In Episode 107 of the Pool Nation Podcast we talk to Scott, Rachel, and Abigail with Aqua Magazine. They are excited to talk to us about their Aqua Live Pool Show that they are  bringing back. They talk about why they have decided to bring the new show to the industry, and talk about the education, events, and location of the new show.   Sponsors The SPPA      Ultimate Pool Tools      Pool Invoice...